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ROOMSENSE Reviews 

197
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and helpfulness from initial design to final installation. The service is frequently described as excellent, smooth, and stress-free. People are highly satisfied with the beautiful, well-crafted, and durable product quality, ensuring visions are perfectly matched. However, some customers noted issues with product accuracy, such as wrong measurements or missing components, and experienced communication problems. A few people also mentioned delays in the installation process or extended waiting times between different project stages.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency from... See more

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

User experience

Customers had positive experiences with user experience, often describing it as exceptional from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Viktor and Dana did a fantastic job of fitting my new kitchen. Very professional and proactive in resolving issues that arose with the electrics within my flat. Nothing too much trouble. Their craf... See more

Rated 5 out of 5 stars

Dana and Victor made the kitchen fitting and everything in between a perfect experience. What absolute stars!! Our beautiful kitchen was installed, with a bump in the road with an additional steel whi... See more

Company replied

Rated 5 out of 5 stars

The Roomsense offer of such exciting and pleasing range of kitchens couldn’t fail to draw us into buying an updated new one for ourselves. The design and clean pleasing lines on sale were perfect for... See more

Company replied

Rated 5 out of 5 stars

Victor & Dana were just wonderful throughout the whole experience of fitting my kitchen. They were very clean workers always clearung up. Checked everything was perfect and kept me up to date through... See more

Company replied


Company details

  1. Kitchen Remodeler
  2. Bathroom Remodeler
  3. Bathroom Supply Store
  4. Bedroom Furniture Store
  5. Kitchen Supply Store

Written by the company

At Roomsense, we specialise in high-quality fitted kitchens in Hertfordshire, along with fitted bathrooms, and fitted bedrooms at highly competitive prices. With a focus on superior craftsmanship, choice, and value, our dedicated team helps you design your dream room using advanced 3D software- either in our showroom or from the comfort of your home. We pride ourselves on excellent customer service and efficient turnaround, with detailed quotations often provided during your appointment. Discover why so many customers choose Roomsense for their fitted kitchens, bedrooms, and bathrooms across Cheshunt and the wider South East. Where quality meets affordability, visit our showroom or book a free home design consultation today.

CLAIM EXTRA DISCOUNT ON YOUR DREAM KITCHEN!

BOOK FREE Home Design Appointment NOW!

BOOK FREE Home Design Appointment NOW!
Terms and Conditions apply.

Contact info

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Our HOT SUMMER SALE NOW ON! Get 50% OFF

+20% EXTRA DISCOUNT+FREE BOSCH DISHWASHER! T&C's apply

4.6

Excellent

TrustScore 4.5 out of 5

197 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(197)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful, good quality kitchens

Very professional company with beautiful good quality kitchens & appliances. I have bought multiple kitchens from them for my rental properties and personal house. Very competitive prices. The design team is also great in designing for your needs. I highly recommend them !

June 21, 2025
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Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback! We are always here to help so please get in touch should you require any assistance in the future.

Rated 5 out of 5 stars

Excellent service from design to…

Excellent service from design to installation. Attention to detail was first class. Dana and Viktor, our installers, completed the work quickly, neatly and with great expertise. They were brilliant all the way through to the end. Customer service was great too. Very quick and responsive. We loved this company and cant recommend them highly enough.

February 2, 2026
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Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback! We are always here to help so please get in touch should you require any assistance in the future.

Rated 5 out of 5 stars

Good quality product

Good quality product. fitter was excellent

March 3, 2026
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Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback! We are always here to help so please get in touch should you require any assistance in the future.

Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication throughout the whole time.
From visiting the showroom to the design and fitting.
Fantastic quality kitchen supplied and installed, couldn’t be happier.
Highly recommend.
Thank you

March 8, 2026
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Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback! We are always here to help so please get in touch should you require any assistance in the future.

Rated 5 out of 5 stars

Great Work

I just wanted to say that Roomsense's service was great. Very Professional.

The fitters work was amazing and they where clean and professional.

March 6, 2026
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Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback! We are always here to help so please get in touch should you require any assistance in the future.

Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Roomsense kitchen supply and installation company from start to finish. The quality of the product is excellent and you can really see the difference in the materials and finish.

What stood out most was their knowledge and guidance during the decision-making process. They took the time to explain the options clearly, which made choosing the right kitchen far easier and gave me real confidence in the final design.

The installation team were equally impressive — professional, precise, and clearly very experienced. The standard of workmanship was outstanding and the attention to detail throughout the installation was second to none.

Overall, the whole process was smooth and handled with a level of professionalism and excellence that is hard to find. I would highly recommend them to anyone looking for a high-quality kitchen supplied and installed to a very high standard.

March 6, 2026
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Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 5 out of 5 stars

Amazing product and customer service

From the initial design to the fitting we experienced excellent customer service. At all stages they took care to understand what we wanted and made suggestions that we didn’t even think about to help achieve the perfect result.

March 6, 2026
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Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback! We are always here to help so please get in touch should you require any assistance in the future.

Rated 5 out of 5 stars

Our experience with the company has…

Our experience with the company has been very good.

December 24, 2025
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Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback! We are always here to help so please get in touch should you require any assistance in the future.

Rated 5 out of 5 stars

Love my new Kitchen

Love my new Kitchen. Would definitely recommend. Designer was patient, gave good advice, good amount of time to choose the little extras. Installation was smooth. Excellent

March 3, 2026
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Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 5 out of 5 stars

I couldn't be happier....would highly recommend

Excellent customer service from start to finish. From my first contact with Ian and his team through to the completed kitchen, every step was handled with professionalism and care.

The schedule was adhered to throughout and accommodated my availability perfectly. The surveyor was lovely — thorough and unhurried, taking precise measurements and offering great advice on how best to utilise the space, including the optimal placement of units and appliances.

The fitting team (Victor & Dana) were outstanding: efficient, tidy, punctual, and clearly took great pride in their work. They were respectful of my home at every stage and worked seamlessly to schedule.

As for the final result — after 20 years of waiting to update my kitchen, I couldn't be happier. Even organising a skip was effortless, as Ian recommended a company that were both very reasonable and punctual.

I also appreciate the reassurance that I can contact them of there are any issues. Excellent!

After doing a lot of research into kitchen designers, I'm so glad I chose Roomsense. Beautiful made-to-measure kitchen, excellent quality units, and a team that truly delivers.

March 3, 2026
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Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback! We are always here to help so please get in touch should you require any assistance in the future.

Rated 5 out of 5 stars

Our beautiful grey mist Appleton kitchen

Our experience was great from start to finish. The team was friendly, knowledgeable, and really took the time to understand what we wanted. The design process felt collaborative, and we appreciated how clearly everything was explained - from layout options to materials and timelines. Communication was consistent throughout, and any questions we had were answered quickly and professionally.

RoomSense excel at customer service, attention to detail, and quality craftsmanship. The planning and design stage was thorough, ensuring the final result matched our vision perfectly. They also managed the project efficiently, keeping everything on schedule and making the entire process smooth and stress-free. Overall, they combine expertise with a genuinely customer-focused approach.

March 3, 2026
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Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 5 out of 5 stars

Roomsense our answer to an exciting and reasonably priced, new kitchen

The Roomsense offer of such exciting and pleasing range of kitchens couldn’t fail to draw us into buying an updated new one for ourselves. The design and clean pleasing lines on sale were perfect for us and the fitting of it was a clean and very professional one.

March 3, 2026
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Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback!
We are always here to help so please get in touch should you require any assistance in the future.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Seamless from design to delivery and installation. Special shoutout to Dana and Victor ,our installers. They did a first class job of installing our kitchen. Their attention to detail, precision and care was exceptional. Thank you Roomsense, Jeff, Dana, Victor and Themis for our beautiful kitchen.

February 2, 2026
Unprompted review
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Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback!
We are always here to help so please get in touch should you require any assistance in the future.

Rated 1 out of 5 stars

Creepy salesman started taking photos…

Creepy salesman started taking photos of my living room and my fireplace . I caught him and made him delete the photos . Said it was to let the “workman know where they would be working … “ the kitchen workman would not be in my living room .Kept going on and on about my husband not being there . I am very worried and also for other women . Do not use

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Rita Silva here (HU12SS)

Rita Silva here (HU12SS). You people should be ashamed of yourselves as professionals because you do not reach the criteria to be called one. The only thing you know is to repeat the same babbling as a scratched disc. Stop trying to throw sand in people's eyes because only a stupid person wouldn't see the rubbish you're throwing out. You keep on talking about the wrong measurements. The ready doors has one measurements how about the pieces you sent out for the doors to be made by the kitchen fitters, are they the same sizes as the already made ones? No they are not. So stop trying to confuse people. I hope someone out there will take time to read your reviews before purchasing anything with you as I did. And I promise you, for the next five years or more, I'll remember to drop a reminder on your reviews page to remaind people of what are you exactly after having the buyers money in your bank account.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Victor & Dana were just wonderful…

Victor & Dana were just wonderful throughout the whole experience of fitting my kitchen. They were very clean workers always clearung up. Checked everything was perfect and kept me up to date throughout the fitting process.
I am over the moon with my new kitchen & can't quite believe how fabulous it is. Every step of the process has been fantastic & I was amazed at the speed of the whole thing. Thank you RoomSense team. DJ, my designer was great and very patient with me (as a woman, I changed my mind a couple of times!). The phone is answered very promptly and everyone was helpful. Big thanks to Ian and to Jay as well. Thoroughly recommend RoomSense and so pleased I chose this company. Thank you.

November 12, 2025
Unprompted review
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Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback! We are always here to help so please get in touch should you require any assistance in the future.

Rated 4 out of 5 stars

Victor and Dana were fabulous kitchen…

Victor and Dana were fabulous kitchen fitters. There was a hick up as rhe original sales sales person missed off a couple of my requests. Although these were sorted out on the end it delayed getting it finished. However I am very pleased with the end result. The cabinets are well made and my kitchen looks lovely and fresh. Thank you Roomsense.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Viktor and Dana did a fantastic job of…

Viktor and Dana did a fantastic job of fitting my new kitchen. Very professional and proactive in resolving issues that arose with the electrics within my flat. Nothing too much trouble. Their craftsmanship, and that of the wall and floor tilers, is excellent. Worked very hard every day - perfectionists!

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

This is the most useless company I have…

This is the most useless company I have encountered. Especially the woman on the phone is as useless and rude as someone can be. Once she has taken your money, God forbid you have an issue. She took my money, despite offering finance and when I wanted it back, she refused and said I should take the finance out on the reminder of the money. If you claim under guarantee they tell you to have to go to the manufacturer of the kitchen. Also this woman outright refused to even consider a claim within the guarantee period. That is the biggest joke. They do not even know basic consumer rights law. They claim that their kitchen are of higher grade than Wickes, B&Q, ect. but that is absolutely not true. I had kitchen from B&Q, Ikea, Wren. They are all good and better priced and more important far better costumer service. The woman that takes the call makes buying a kitchen from them a nightmare. Their male staff is more reasonable. It’s about your company. Many reviews here share the same experience.Unfortunately, I was your customer and spend over 10k. Just do better and don’t defame ex customer. I was your customer 💯

August 24, 2024
Unprompted review
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Reply from ROOMSENSE

Hi, we do not have a customer with your name. We have requested more information as to who you are and you have not replied. If you are a genuine customer please email our aftersales team with your details in order for us to assist you.

Rated 5 out of 5 stars

Dana and Victor made the kitchen…

Dana and Victor made the kitchen fitting and everything in between a perfect experience. What absolute stars!! Our beautiful kitchen was installed, with a bump in the road with an additional steel which added time but the builder and the team worked so hard to complete. I am sitting now at my lovely island surrounded by beautiful cabinetry, so pleased. Thankyou so much to all the team but in particular Dana for her understanding and empathy with the unknowns and Victor for his excellent workmanship. Dana made sure everything was clean and tidy throughout. Shout out to DJ, Steve and the surveyor. I want to add pictures but not sure how to, colleague at work said it’s like something out of a magazine!

May 19, 2025
Unprompted review
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Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback!
We are always here to help so please get in touch should you require any assistance in the future.

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