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ROOMSENSE Reviews 

197
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and helpfulness from initial design to final installation. The service is frequently described as excellent, smooth, and stress-free. People are highly satisfied with the beautiful, well-crafted, and durable product quality, ensuring visions are perfectly matched. However, some customers noted issues with product accuracy, such as wrong measurements or missing components, and experienced communication problems. A few people also mentioned delays in the installation process or extended waiting times between different project stages.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency from... See more

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

User experience

Customers had positive experiences with user experience, often describing it as exceptional from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Viktor and Dana did a fantastic job of fitting my new kitchen. Very professional and proactive in resolving issues that arose with the electrics within my flat. Nothing too much trouble. Their craf... See more

Rated 5 out of 5 stars

Dana and Victor made the kitchen fitting and everything in between a perfect experience. What absolute stars!! Our beautiful kitchen was installed, with a bump in the road with an additional steel whi... See more

Company replied

Rated 5 out of 5 stars

The Roomsense offer of such exciting and pleasing range of kitchens couldn’t fail to draw us into buying an updated new one for ourselves. The design and clean pleasing lines on sale were perfect for... See more

Company replied

Rated 5 out of 5 stars

Victor & Dana were just wonderful throughout the whole experience of fitting my kitchen. They were very clean workers always clearung up. Checked everything was perfect and kept me up to date through... See more

Company replied


Company details

  1. Kitchen Remodeler
  2. Bathroom Remodeler
  3. Bathroom Supply Store
  4. Bedroom Furniture Store
  5. Kitchen Supply Store

Written by the company

At Roomsense, we specialise in high-quality fitted kitchens in Hertfordshire, along with fitted bathrooms, and fitted bedrooms at highly competitive prices. With a focus on superior craftsmanship, choice, and value, our dedicated team helps you design your dream room using advanced 3D software- either in our showroom or from the comfort of your home. We pride ourselves on excellent customer service and efficient turnaround, with detailed quotations often provided during your appointment. Discover why so many customers choose Roomsense for their fitted kitchens, bedrooms, and bathrooms across Cheshunt and the wider South East. Where quality meets affordability, visit our showroom or book a free home design consultation today.

CLAIM EXTRA DISCOUNT ON YOUR DREAM KITCHEN!

BOOK FREE Home Design Appointment NOW!

BOOK FREE Home Design Appointment NOW!
Terms and Conditions apply.

Contact info

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Our HOT SUMMER SALE NOW ON! Get 50% OFF

+20% EXTRA DISCOUNT+FREE BOSCH DISHWASHER! T&C's apply

4.6

Excellent

TrustScore 4.5 out of 5

197 reviews

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4.6

All reviews

(197)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely new kitchen from Roomsense

I am really pleased I chose Roomsense for my new kitchen. An excellent experience through the entire process and such lovely people to deal with. Excellent workmanship and I thoroughly recommend these guys.

June 13, 2025
Unprompted review
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Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback!
We are always here to help so please get in touch should you require any assistance in the future.

Rated 5 out of 5 stars

New Kitchen Fitted

We recently had our kitchen done up by Victor and his team. Very happy with the the service we received.
Very professional in all they did, highly recommend.

April 29, 2025
Unprompted review
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Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback!
We are always here to help so please get in touch should you require any assistance in the future.

Rated 5 out of 5 stars

A paraplegic dreaming of a…

I am a paraplegic dreaming of a functional, modern kitchen. I had invited several Companies for a design.
Roomsense Ian and DJ were in touch and responded to my fear, They sent links of Appliances that would be most suitable for me. I cannot thank them enough for making my dream come true. The best part is that the fitter Valdos was amazing. Valdos showed me the whole setup, explaining how and the best solution to make the kitchen as functional as possible. Valdos cleaned up every day before he left. I did not see any dust. He was so considerate of my disability. Godsend . Thank you all at Roomsense.

April 14, 2025
Unprompted review
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Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team.
If you have any questions or require assistance please do not hesitate to contact our Aftersales Team.
Kind regards
Roomsense Team

Rated 5 out of 5 stars

I have recently had a kitchen fitted by…

I have recently had a kitchen fitted by Victor and Dana and they did an excellent job. Very efficient, polite cleaned up as they went. They were very helpful and cannot fault their work

April 2, 2025
Unprompted review
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Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback!
We are always here to help so please get in touch should you require any assistance in the future.

Rated 5 out of 5 stars

Roomsense Professinal Service

I would highly recommend Victor and Dana if you are looking for expert kitchen fitters.
Very neat, polite, clean and professionals.
They are perfectionist and they fitted everything with perfection.
I am extremely happy with their services.

April 10, 2025
Unprompted review
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Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team.
If you have any questions or require assistance please do not hesitate to contact our Aftersales Team.
Kind regards
Roomsense Team

Rated 5 out of 5 stars

Amazing service and quality kitchen!

I cannot express my gratitude to Ian at Roomsense enough, he has gone over and above answering all my many questions (and there were lots!) He even got back to me when he wasn't working! and giving advise on giving me my dream kitchen :-)

I would 100% recommend this company, I got quotes from Wren and Howdens but the quality of the kitchen and customer service from RS was what sold it for me.

We had a few a few minor issues which were resolved promptly and swiftly and I can't thank Ian enough - he has been a star!

February 3, 2025
Unprompted review
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Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team.
If you have any questions or require assistance please do not hesitate to contact our Aftersales Team.
Kind regards
Roomsense Team

Rated 5 out of 5 stars

Had our kitchen fitted by Victor and…

Had our kitchen fitted by Victor and Dana,can’t say enough about these two.Clean tidy professional in every way ,not much gets by my wife,can’t believe how these two got by with flying colours.Good luck to them in there future endeavours.

February 10, 2025
Unprompted review
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Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback!
We are always here to help so please get in touch should you require any assistance in the future.

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY - BUYER BEWARE!!!!!

We were delighted with the kitchen we had fitted less than three years ago, Steve Levy was great and Moses too who fitted the kitchen. Sadly despite being told at sale that we had 14 year guarentee on the kitchen, two of the end panels next to the hob have blown.

We were sent two new end panels and told that we would have to pay for fitting. Saying they had replaced the panels.

Replaced the panels NOT they are sitting in our hallway not replaced in anyway shape or form. The whole of that side of the kitchen will have to come down to be replaced because these panels are not fit for purpose and have blown.

DISGUSTING DISGRACEFUL MISSELLING - OFF THE THE OMBUDSMAN FOR US AND THE SMALL CLAIMS COURT FUMING

January 27, 2025
Unprompted review
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Reply from ROOMSENSE

Dear valued Customer; We can confirm that you have a ten year Manufacturer Warranty against any manufacturing defect on your cabinets and door frontages. Therefore any warranty claim is dealt with by the manufacturer.

This warranty is to replace anything deemed a manufacturing defect. Installation of any items replaced is not part of their manufacturer warranty.

The manufacturer guarantee states “No responsibility is accepted for fair wear and tear, negligence, or failure to follow care instructions for these reasons, no responsibility is accepted. Warranty extends to goods only and does not cover consequential loss or refitting costs.”

Our own terms and conditions also clearly state that installation of the cabinets is not included.

You will find that these terms and conditions of the manufacturing guarantee is typical to all manufacturers and retailers.

The images you have provided do not show a manufacturing fault. They show damage that normally occurs from steam penetration.
Unfortunately this usually happens when steaming, boiling or cooking food on the hob that creates a lot of steam. The wall units either side of the hob naturally become wet from this steam.
To help avoid this, the extractor should always be turned on to it’s highest setting and cabinets wiped down dry when finished.

In your case the manufacturer concluded that this is indeed steam damage and therefore not deemed a manufacturing defect.
However as you are a valued customer, we (not the manufacturer) have provided two new replacement wall ends at our cost as a gesture of goodwill.

Rated 5 out of 5 stars

Beautiful kitchen and exceptional service!

Absolutely delighted with our new kitchen from Roomsense. Exceptional service from planning to design and installation, with true attention to detail. Our designer Andreas helped make our ideas a reality with an eye to practicality too, while our fitter Valdos was nothing short of perfection. We would highly recommend.

January 9, 2025
Unprompted review
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Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback!
We are always here to help so please get in touch should you require any assistance in the future.

Rated 5 out of 5 stars

Roomsense kitchen installed by…Victor and Dana

Just had a kitchen installed by Roomsense . The fitters Victor and Dana. We’re excellent they worked solidly on my kitchen to a very high standard considerate polite and respectful. The quality of the kitchen is excellent. I can’t believe how efficient from start to finish this my fourth kitchen so I know what I am talking about .. l would strongly recommend them as company.. you will not be disappointed. .. I have had a Howdens kitchen and a Magnet kitchen they don’t compare . Thanks Roomsense .

December 12, 2024
Unprompted review
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Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback!
We are always here to help so please get in touch should you require any assistance in the future.

Rated 5 out of 5 stars

I couldn’t be happier

I couldn’t be happier with my new kitchen, thanks to Andreas and Steve! Andreas’s design was absolutely one-of-a-kind. He really took the time to understand what I wanted and came up with ideas I never would’ve thought of. The end result is stunning and so practical—it’s a joy to use every day.

Steve’s installation was just as impressive. Everything was done to perfection, with so much care and attention to detail. He made sure every part of the design was brought to life exactly as planned.

Together, Andreas and Steve made the whole process smooth and stress-free. I’d recommend them in a heartbeat to anyone looking for a beautiful, perfectly executed kitchen!

November 18, 2024
Unprompted review
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Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback!
We are always here to help so please get in touch should you require any assistance in the future.

Rated 5 out of 5 stars

The work was done professionally

The work was done professionally. Kutim was very polite and respectful.
Making the process as comfortable as possible.

December 4, 2024
Unprompted review
ROOMSENSE logo

Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback!
We are always here to help so please get in touch should you require any assistance in the future.

Rated 1 out of 5 stars

I cannot recommend this bunch

I cannot recommend this bunch. Trouble all the way through. Hot tap flow was unacceptable. I had to fit another tap. [now fitting a booster pump to get an even better flow]
The gas fitter was on the phone to his girl friend most of the time and tried to tell me there was no earth on the gas, which of course there was. But he refused to admit his mistake. Eventually he did. The whole istallation was a nightmare. Installation fitter was rude, but did a reasonable job. Glad to see the back of both of them. Beware, go elsewhere. These people are something else.

April 5, 2024
Unprompted review
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Reply from ROOMSENSE

Thank you for your input. We will use this information to improve our service. With regards to the hot tap flow, we only install to existing services and therefore we are not responsible for low pressure. Although you changed the tap to one you sourced elsewhere the pressure was obviously still not acceptable since you have now had no choice but to install a pump.

Rated 5 out of 5 stars

Amazing Kitchen

we had issues with our extension as the roof kept leaking and it was never an issue to keep changing the dates by 4 times very annoying for us so it must have been for them. Delivery of kitchen was on time and put in our garage ready carefully and tidily for the kitchen fitter. When Valdas arrived he was on time and only had 3 days to install he worked from 8am to 6pm on 2 days and was very helpful with any issues we had. Valdas was also very neat and tidy and left our kitchen immaculate every evening I would recommend him to anyone.

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

I bought a Kitchen from Roomsense &…

I bought a Kitchen from Roomsense & couldn’t be happier.Andreas designed the kitchen according to our needs & was very helpful with providing very helpful tips & made sure we were happy with the final design before we bought the kitchen.Valdas fitted the kitchen & he has done a fantastic job.He was very focused with attention to detail to make sure all fittings & alignments were perfect.Highly recommend buying kitchen from Roomsense & using Andreas to design it & Valdas to fit it.Great team.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

I had a kitchen fitted last week

I had a kitchen fitted last week, and i couldn't be happier with it. The kitchen fitter Valdas has done a superb job of fitting the kitchen. He even did bits did didn't need to to get the kitchen finished. I would recommend him and Roomsense's kitchens to anyone. Thank you so very much for my lovely kitchen :)

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

Lucas

Lucas came to my house he fitted a new kitchen for me I was very pleased with his work and would recommend him

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Good quality product, impeccable fitter.

I have just had a kitchen installed by Roomsense and could not be happier with the finished product. I had gone to B&Q, Wren, Wickes and Magnet, and only found Roomsense from a Google search. I had spent hours at showrooms for each of these other providers but from my own limited knowledge in comparing them all, Roomsense has the best quality product. I only ordered in August and Luka and his team were here to install by the first week of September. Despite some teething problems at the start of the job with a wrong bin being delivered and a pull out tray not being delivered, these were rectified very quickly over the phone. The kitchen was very well fitted by Luka who was very friendly and personable and helpful and I could not have asked for a better fitter. He was on time, quick and worked to a very high standard with obvious pride in his work. The Roomsense team were also always available for queries during the installation. I would gladly recommend Roomsense and Luka for such work in the future.

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

We had a kitchen from roomsense.

We had a kitchen from roomsense. It was designed by Jeff Bernard, and fitted by Lucas and his team. I honestly could not have ask for a better fitter than Lucas, he and his team did a fantastic job. I was a bit unsure about ordering my kitchen from roomsense, but i was convinced by the number of positive reviews. I would recommend roomsense, for there kitchen, and highly recommend Lucas and his team of fitters.

September 5, 2024
Unprompted review

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