I have already complained about the battered and damaged state of the packaging and plants which had been bent and broken to jam them into the boxes.The boxes were clearly labelled as contains plants, to be handled with care and kept upright yet the boxes were battered and damaged with plants uprooted from their pots and compost all over the inside of the box, uncaring that they had not been kept upright or handled carefully. Roots and the delivery company EVRI are clearly at fault yet no satisfactory compensation has been received . EVRI just sent a bot response telling me to contact Roots, then followed up with numerous automated requests for feedback rating delivery. Roots has not lived up to its website promises of ‘Happy healthy plants delivered’ nor ‘Happy healthy plants guaranteed’ and the tone of reply correspondence has been insulting. Having spent significant amounts of money now and in the past I will not be buying any further products from Roots and advise others DO NOT BUY FROM THEM.
Reply from Roots Plants
Hello, Thank you for taking the time to share your feedback. We’re very sorry to hear about the condition your plants arrived in and the disappointment this has caused.
We understand how frustrating it must have been to receive your order in this state, and we apologise that your experience did not meet the standards we aim to provide. We appreciate you bringing your concerns to our attention and will use your feedback to review our packaging and delivery processes.
We’re sorry that you feel let down and appreciate your comments, which will help us continue to improve our service.
Many thanks,
Sophie
