Delivery with 14 hours from order. Very impressed. Well packaged . However the Eucalyptus tree had a perfectly healthy stem cut back , although the plant was in good condition as were the other plants... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding service, tree came very well packed and safe. The aftercare has been outstanding with constant updates and tips for our trees health and longevity. The tree is doing amazingly well, bearin... See more
Company replied
Prompt delivery. 'Kilmarnock' Dwarf Weeping Willow Tree . Been looking for several months for one of this quality and compact size. Planted in pot as planned on patio as a memorial to our late Border... See more
Company replied
Roots fully deserves a 5 star review. I had a helpful chat with them before I made my purchase which was to be an anniversary gift, a flamingo willow arrived promptly and well packaged. My daughter h... See more
Company replied
Company details
Written by the company
Alex and Ian, two long-time plant buyers, set up Roots with the aim of bringing gardeners on a trip around some of their favourite nurseries. As much as possible we want a click on Roots to feel like a trip around a nursery. Almost as if you were there with the grower, covered in mud and beaming with pride as they show you their plants, answer all your questions and gives you advice you didn't even know you needed!
Contact info
United Kingdom
- www.rootsplants.co.uk
4.2
Great
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Plant was delivered perfectly packaged…
Plant was delivered perfectly packaged and looking very healthy according to the recipient. Plant was a gift.
August 10, 2026
Reply from Roots Plants
We are so happy to hear that the plant was delivered perfectly packaged and arrived looking very healthy for your recipient! Thank you for sharing your positive experience.
Happy Gardening!
Roots Plants 🌿
Highly recommend
Excellent customer service and plant. Very happy with my little miss figgy tree
August 10, 2026
Reply from Roots Plants
We're so pleased you received excellent customer service and are very happy with your little Miss Figgy tree! Thank you for your wonderful feedback.
Happy Gardening!
Roots Plants 🌿
Plants not in best shape
Plants not in best shape. Branches twisted and some leaf scorching. May be better with a year or two settling in
August 10, 2026
Reply from Roots Plants
Hello, Thank you for your review. We’re sorry to hear that your plants haven’t arrived in the best condition, particularly with the twisted branches and some leaf scorching.
We have been in contact with you regarding this and have asked you to send us some photographs of the plants so that we can assess their condition and look into this further for you.
If you could please reply to our message with some photos when you have a chance, we’ll be happy to review them and advise you on the best course of action.
We look forward to hearing from you.
Many thanks,
Sophie
Top company
August 10, 2026
Reply from Roots Plants
Thank you for your lovely review! We’re so pleased to hear you were happy with your plants
Happy Gardening!
Roots Plants 🌿
Good value for a Menhir
Really excellent packaging. Quick delivery. Plant looks strong enough, you never know until it's got a few months under its roots. But very hopeful.
August 10, 2026
Reply from Roots Plants
Thank you for your wonderful review! We're so pleased to hear about the excellent packaging and quick delivery. We truly hope your plant thrives beautifully in the coming months.
Happy Gardening!
Roots Plants 🌿
Exceptional Plant
I had been looking for a lemon tree for a long time before deciding to order one from Roots plants. It was my first time using this site for plants and I will be using them again.
The delivery took a little longer than stated but when the lemon tree arrived it was well worth the wait. Even though I ordered a 4 seasons lemon tree and received a Limone Adama lemon tree I am very pleased with the plant itself and will be keeping it.
I will also be ordering another 4 seasons lemon tree and a Sweet Orange tree in the near future.
Well done Roots team.
August 13, 2026
Reply from Roots Plants
We are so delighted to hear how pleased you are with your new lemon tree, even though it wasn't the exact variety you initially ordered! It's wonderful to know that the plant itself has brought you such joy. We truly appreciate your understanding regarding the delivery time and are thrilled that you're considering us for future purchases. Thank you for your kind words!
Happy Gardening!
Roots Plants 🌿
One very good and one just OK.
I had the two for one offer which was exceptional value. One Acer was exactly the shape I expected the other very lopsided. Maybe I can train it. I would not have paid £14 for it. For the good one I would happily have paid more.
Both were stressed and one was dry, probably because they were delivered late, not next day.
August 10, 2026
Reply from Roots Plants
Hello, Thank you for your feedback. We’re pleased to hear that you were happy with the shape and value of one of your Acers, although we’re sorry that the second plant wasn’t as you expected and that both arrived looking stressed.
We have been in contact with you regarding this and have asked you to send us some photographs of the plants so that we can assess their condition and look into this further for you.
If you could please reply to our message with some photos when you have a chance, we’ll be happy to review them and advise you further.
We look forward to hearing from you.
Many thanks,
Sophie
Reply from Roots Plants
We're so pleased to hear that you found our team helpful and that you're happy with the quality of our plants! Thank you for your positive feedback.
Happy Gardening!
Roots Plants 🌿
I required two different grape vines
I required two different grape vines, unfortunately one of my choices was out of stock so one was ordered from another company.
Roots quality was outstanding in comparison. The packaging, condition of the vine, condition of the damp soil , size of the vine and leaf size were amazing.
Both vines were of the identical size when ordered. However, what arrived from the other nursery was very disappointing as was the condition and size of the vine.
My future intention is to only use Roots when ordering for my garden .
August 10, 2026
Reply from Roots Plants
We are absolutely thrilled to hear about your positive experience with our grape vines! It's wonderful to know that the quality of our plants, packaging, and overall condition exceeded your expectations, especially when compared to other suppliers. We truly appreciate your kind words and your decision to choose us for your future gardening needs.
Happy Gardening!
Roots Plants 🌿
Perfect yet again!
August 10, 2026
Reply from Roots Plants
Thank you for your lovely review! We’re so pleased to hear you were happy with your plants
Happy Gardening!
Roots Plants 🌿
perfectly healthy plants
I have only ordered twice from roots, what a great service.
the plants that i ordered on both occasions have been so healthy.
keep up the good work.
August 10, 2026
Reply from Roots Plants
We're so pleased to hear that you've had such a great experience with your orders and that your plants have been so healthy! We truly appreciate your kind words.
Happy Gardening!
Roots Plants 🌿
A great experience ordering a greengage…
A great experience ordering a greengage tree from this company. 10/10 for packing and delivery.
August 10, 2026
Reply from Roots Plants
We're so pleased you had a great experience ordering your greengage tree and that our packing and delivery met your expectations! Thank you for your wonderful feedback.
Happy Gardening!
Roots Plants 🌿
Reply from Roots Plants
We're so pleased to hear you're happy with your citrus plants and found them to be a great value. Thank you for your wonderful review!
Happy Gardening!
Roots Plants 🌿
Great customer service
Great customer service. The courier delivered it to the wrong address but it was sorted immediately by Roots
August 10, 2026
Reply from Roots Plants
We're so glad we could quickly resolve the delivery issue for you! Thank you for sharing your positive experience with our customer service.
Happy Gardening!
Roots Plants 🌿
Both plants were in excellent condition…
Both plants were in excellent condition
On arrival.
August 10, 2026
Reply from Roots Plants
We're so pleased to hear that both of your plants arrived in excellent condition! It's wonderful to know they reached you perfectly.
Happy Gardening!
Roots Plants 🌿
Plant arrived healthy and green
Plant arrived healthy and green. No damage. Watching and helping it grow feels like a big achievement
August 10, 2026
Reply from Roots Plants
We're so happy to hear your plant arrived healthy and green with no damage! It's wonderful that you're enjoying watching it grow and feeling that sense of achievement.
Happy Gardening!
Roots Plants 🌿
Big healthy plant delivered speedily.
August 10, 2026
Reply from Roots Plants
We're so pleased to hear that your healthy plant was delivered quickly! Thank you for sharing your positive experience with us.
Happy Gardening!
Roots Plants 🌿
Packaged really well
Packaged really well. Plant very healthy and excellent instructions on how to care for it
August 3, 2026
Reply from Roots Plants
We're so pleased to hear your plant was packaged well and arrived very healthy! We're also glad you found the care instructions excellent. Thank you for your wonderful feedback!
Happy Gardening!
Roots Plants 🌿
The plants arrived in excellent…
The plants arrived in excellent condition. They were strong healthy plants and exceeded my expectations.
August 10, 2026
Reply from Roots Plants
We're so pleased to hear your plants arrived in excellent condition! It's wonderful that they were strong, healthy, and exceeded your expectations. Thank you for your kind feedback!
Happy Gardening!
Roots Plants 🌿
Arrived early in good condition
Arrived early in good condition. Appears to be happy where I've planted it. Many thanks.
August 10, 2026
Reply from Roots Plants
We're so happy to hear your plant arrived early and in good condition! It's wonderful to know it's settling in happily in its new home.
Happy Gardening!
Roots Plants 🌿
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.