Delivery with 14 hours from order. Very impressed. Well packaged . However the Eucalyptus tree had a perfectly healthy stem cut back , although the plant was in good condition as were the other plants... See more
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Review summary
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Outstanding service, tree came very well packed and safe. The aftercare has been outstanding with constant updates and tips for our trees health and longevity. The tree is doing amazingly well, bearin... See more
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Prompt delivery. 'Kilmarnock' Dwarf Weeping Willow Tree . Been looking for several months for one of this quality and compact size. Planted in pot as planned on patio as a memorial to our late Border... See more
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Roots fully deserves a 5 star review. I had a helpful chat with them before I made my purchase which was to be an anniversary gift, a flamingo willow arrived promptly and well packaged. My daughter h... See more
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Company details
Written by the company
Alex and Ian, two long-time plant buyers, set up Roots with the aim of bringing gardeners on a trip around some of their favourite nurseries. As much as possible we want a click on Roots to feel like a trip around a nursery. Almost as if you were there with the grower, covered in mud and beaming with pride as they show you their plants, answer all your questions and gives you advice you didn't even know you needed!
Contact info
United Kingdom
- www.rootsplants.co.uk
4.2
Great
35K reviews
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Pink Annabelle Hydrangea
Pink Annabelle Hydrangea - Plant arrived in poor condition and with a fungal disease.
Advised to plant it in a larger pot, deeply water it, remove damaged leaves and treat with fertiliser once settled.
Our issue is, it shouldn’t have been sent out with a fungal disease tightly packed with other plants.
We would naturally carry out this type of remedial work but don’t expect to do it immediately upon delivery of a £30 plant that should be healthy upon dispatch.
August 3, 2026
Reply from Roots Plants
Hello, Thank you for taking the time to share your feedback. We’re sorry to hear that your Pink Annabelle Hydrangea arrived in a condition that was not as expected.
We have been in contact with you regarding this and have provided planting and care advice, as well as discussed the condition of the plant with you. We understand your concerns and appreciate you taking the time to raise them with us.
We hope the plant responds well to the care and advice provided. If you do not see any improvement, please let us know and we will look into this further and do our best to assist you.
Many thanks,
Sophie
Plants arrived very carefully boxed and…
Plants arrived very carefully boxed and in perfect condition.
August 7, 2026
Reply from Roots Plants
We're so pleased to hear that your plants arrived carefully boxed and in perfect condition! Thank you for sharing your positive experience with us.
Happy Gardening!
Roots Plants 🌿
Lovely plants and packed so well
August 3, 2026
Reply from Roots Plants
We're so pleased to hear that your plants arrived well-packed and that you find them lovely! Thank you for your wonderful feedback.
Happy Gardening!
Roots Plants 🌿
Reply from Roots Plants
We're so pleased to hear that your order arrived on time and was very well packed! Thank you for your wonderful feedback.
Happy Gardening!
Roots Plants 🌿
Reply from Roots Plants
We're so pleased to hear that your healthy plants arrived quickly! Thank you for sharing your positive experience with us.
Happy Gardening!
Roots Plants 🌿
Don't hesitate to buy!
Delivered promptly, well packed good plants.Also I ordered incorrectly ordered some plants, my mistake was immediately corrected and my money refunded.
August 3, 2026
Reply from Roots Plants
We're so pleased to hear your plants arrived promptly and well-packed! We're also glad we could quickly correct your order and process your refund.
Happy Gardening!
Roots Plants 🌿
Reply from Roots Plants
We're so pleased to hear that your order arrived healthy and was well-packaged. Thank you for your positive feedback!
Happy Gardening!
Roots Plants 🌿
Quick delivery
Quick delivery, excellent packaging! Plant came looking average with slight leaf degradation, but looks fabulous now!
August 3, 2026
Reply from Roots Plants
Hello, Thank you for your review! We’re pleased to hear that your plant arrived quickly and was well packaged. It’s great to know that, despite a little leaf degradation on arrival, it has settled in well and is now looking fabulous!
We really appreciate your feedback and hope you continue to enjoy your plant.
Many thanks,
Sophie
Quality plants vines delivered from…
Quality plants vines delivered from growers easy website layout packaging decent and mess free
July 14, 2026
Reply from Roots Plants
We're so pleased to hear you received quality plants and vines delivered from our growers, and that you found our website easy to use with decent, mess-free packaging!
Happy Gardening!
Roots Plants 🌿
We've bought 2 plants from Roots
We've bought 2 plants from Roots. They both arrived fairly quickly in good condition and grew well after planting. I've bought a few cheap plants elsewhere that were imported from Holland and they all struggled after being planted. It's worth getting UK grown plants.
August 3, 2026
Reply from Roots Plants
Thank you for your wonderful review! We are so pleased to hear that both plants arrived quickly, in good condition, and are growing well. We agree that UK-grown plants often thrive.
Happy Gardening!
Roots Plants 🌿
Reply from Roots Plants
We're so pleased to hear that you found our plants to be of good value and that your plant arrived in excellent condition. Thank you for your positive feedback!
Happy Gardening!
Roots Plants 🌿
Happy with the size of the tree
Happy with the size of the tree, but the leaves were dying off (all the weeping branches have gone) but new shoots starting to appear from the base, so not exactly an established tree if you have to start again.
July 24, 2026
Reply from Roots Plants
Hello, Thank you for taking the time to leave your review. We are sorry to hear that the tree has not established as expected and that the weeping branches have died back.
We have been in contact with you directly regarding this and asked you to carry out a scratch test so that we can assess the tree's condition and advise you further. Unfortunately, we have not yet received a response.
We would still be happy to look into this for you, so please do get back in touch with the requested information and we can assist you further.
Many thanks,
Sophie
Great quality easy delivery would…
Great quality easy delivery would definitely use them again
August 3, 2026
Reply from Roots Plants
We're so pleased to hear you received great quality and that your delivery was easy! Thank you for your wonderful feedback. We look forward to assisting you again.
Happy Gardening!
Roots Plants 🌿
Reply from Roots Plants
We're so pleased to hear that your plant arrived healthy and was well-packaged. Thank you for your positive feedback!
Happy Gardening!
Roots Plants 🌿
DX delivery is a nightmare.
DX delivery is a nightmare.
Claimed to have attempted delivery and left a card.
Nope.
Resheduled ..no attempt to deliver .
Mysteriously just changed the tracking to the following day.
Not notified of this.
8 days from dispatch to delivery of a live plant in a heatwave is not acceptable.
Arrived in v v poor condition.
No response from ROOTS
August 3, 2026
Reply from Roots Plants
Hello, Thank you for taking the time to leave your review. We are very sorry to hear about the issues you experienced with the delivery of your plant and the condition in which it arrived.
We have contacted you directly regarding this and asked you to provide us with a photograph of the plant so that we can assess its condition and investigate the matter further. Unfortunately, we have not yet received a response from you.
We would still be very happy to look into this for you, so please do get back in touch with the requested photograph and we can assist you further.
Many thanks,
Sophie
All good-apart from paying £20 more for…
All good-apart from paying £20 more for similar tree from local supermarket
August 3, 2026
Reply from Roots Plants
We appreciate your feedback and understand your concern regarding the price difference. We always aim to offer competitive value.
Happy Gardening!
Roots Plants 🌿
2 fabulous olive trees
2 fabulous olive trees. Really healthy and just as described. Prompt delivery.
August 3, 2026
Reply from Roots Plants
Thank you for your wonderful review! We are so pleased to hear that your olive trees arrived healthy and were just as you expected. We appreciate you highlighting our prompt delivery.
Happy Gardening!
Roots Plants 🌿
Tree had been excessively pruned to fit…
Tree had been excessively pruned to fit the box and few leaves. Photo clearly shows and response to complaint was a stock answer
July 24, 2026
Reply from Roots Plants
Hello, Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with the pruning of your tree.
We have been in contact with you regarding this and have advised you about your order and the pruning carried out to the tree. We understand your concerns and appreciate you bringing them to our attention.
We hope the tree settles and begins to put on new growth. If you do not see any improvement, please let us know and we will be happy to look into this further.
Many thanks,
Sophie
Great service from Roots Plants
Great service from Roots Plants. Healthy strong plants delivered in practical containers. I’ve ordered plants more than once and they have thrived. I’m very impressed with the quality of the plants and the practical and efficient service. I will definitely use them again.
July 23, 2026
Reply from Roots Plants
Thank you for your wonderful review! We are so pleased to hear that your plants have thrived and that you're impressed with the quality and our efficient service. We appreciate your continued support!
Happy Gardening!
Roots Plants 🌿
Ordered 3 x 7ft Jasmine
Ordered 3 x 7ft Jasmine. Waited a week for arrival, was so worried about them in the current heat but all was ok on arrival. I’m really pleased with the plants,
August 6, 2026
Reply from Roots Plants
We are happy to hear that your jasmine plants arrived safely and that you are pleased with them. We understand your concern about the heat.
Happy Gardening!
Roots Plants 🌿
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