Delivery with 14 hours from order. Very impressed. Well packaged . However the Eucalyptus tree had a perfectly healthy stem cut back , although the plant was in good condition as were the other plants... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Outstanding service, tree came very well packed and safe. The aftercare has been outstanding with constant updates and tips for our trees health and longevity. The tree is doing amazingly well, bearin... See more
Company replied
Prompt delivery. 'Kilmarnock' Dwarf Weeping Willow Tree . Been looking for several months for one of this quality and compact size. Planted in pot as planned on patio as a memorial to our late Border... See more
Company replied
Roots fully deserves a 5 star review. I had a helpful chat with them before I made my purchase which was to be an anniversary gift, a flamingo willow arrived promptly and well packaged. My daughter h... See more
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Company details
Written by the company
Alex and Ian, two long-time plant buyers, set up Roots with the aim of bringing gardeners on a trip around some of their favourite nurseries. As much as possible we want a click on Roots to feel like a trip around a nursery. Almost as if you were there with the grower, covered in mud and beaming with pride as they show you their plants, answer all your questions and gives you advice you didn't even know you needed!
Contact info
United Kingdom
- www.rootsplants.co.uk
4.2
Great
35K reviews
Asks customers to review
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Really great quality plants beautifully…
Really great quality plants beautifully packaged & arrived safely Thankyou
August 7, 2026
Reply from Roots Plants
We're so pleased to hear about the great quality of your plants and that they arrived safely and beautifully packaged! Thank you for your wonderful feedback.
Happy Gardening!
Roots Plants 🌿
Lovely healthy plant delivered to my…
Lovely healthy plant delivered to my sister. Shopping box was a bit too large for the plant.
August 7, 2026
Reply from Roots Plants
We're so happy the plant arrived healthy! We appreciate your feedback regarding the packaging size and will certainly consider it for future improvements. Thank you!
Happy Gardening!
Roots Plants 🌿
The plants look well given the…
The plants look well given the difficult weather conditions. Service and packaging excellent..
August 7, 2026
Reply from Roots Plants
We're so pleased to hear that your plants are looking well, even with the challenging weather conditions, and that you found our service and packaging excellent!
Happy Gardening!
Roots Plants 🌿
Perfect Camellias 👌
Although Evri delivered the 2 Camelia trees a day late,they are both good specimens, very well packed, and even had a bark mulch on top of the compost. Roots, as always, a pleasure to deal with.
August 7, 2026
Reply from Roots Plants
We're so pleased to hear that despite the slight delay, your Camelia trees arrived as good specimens and were very well packed. We appreciate your kind words!
Happy Gardening!
Roots Plants 🌿
Plants are always top quality
Plants are always top quality, well packed and delivered. Its my go-to place for trees and shrubs
August 7, 2026
Reply from Roots Plants
We're so pleased to hear that our plants are always top quality, well-packed, and delivered to your satisfaction! Thank you for making us your go-to place for trees and shrubs.
Happy Gardening!
Roots Plants 🌿
Trees arrived in great condition…
Trees arrived in great condition despite the heat .
They look really good .
August 7, 2026
Reply from Roots Plants
We're so pleased your trees arrived in great condition and look good, especially considering the heat! Thank you for your wonderful feedback.
Happy Gardening!
Roots Plants 🌿
Beautiful plants
Beautiful plants and excellent communication and service! Great to know who grows them too!
August 7, 2026
Reply from Roots Plants
We're so pleased you found our plants beautiful and experienced excellent communication and service! It's wonderful to know you appreciate learning about who grows them too.
Happy Gardening!
Roots Plants 🌿
Another great delivery and the plants…
Another great delivery and the plants are healthy on arrival. Trust in Root plants👍🏽
August 7, 2026
Reply from Roots Plants
We're so pleased to hear your plants arrived healthy and that you trust in our service! Thank you for your wonderful feedback.
Happy Gardening!
Roots Plants 🌿
Excellent on arrival
DHL delivery without issue but review is about packaging which must be best in class . Recieved plants from various suppliers but yours are always best condition on delivery
August 7, 2026
Reply from Roots Plants
We are so happy to hear that your plants arrived in perfect condition! We put a lot of effort into our packaging to ensure safe delivery, and it's wonderful to know it's appreciated.
Happy Gardening!
Roots Plants 🌿
Reply from Roots Plants
We are so happy to hear that you had a great experience with our service. We truly appreciate your kind words and look forward to welcoming you back again soon!
Happy Gardening!
Roots Plants 🌿
Late delivery and poor quality
You told.mw the plants had been delivered when they hadn't and then the plants were late being delivered. When they did turn up they were dry and half dead. Really poor.
August 15, 2026
Reply from Roots Plants
Hello, Thank you for your feedback. We’re sorry to hear about the issues you experienced with the delivery of your order and the condition of the plants when they arrived.
We have been in contact with you regarding your order, and we can see that the order has now been delivered. If you are experiencing any issues with the plants or have any concerns about their condition, please don’t hesitate to contact us so we can look into this further and assist you.
We’re sorry again for the inconvenience caused and appreciate you bringing this to our attention.
Many thanks,
Sophie
You’re asking me to review when my…
You’re asking me to review when my order hasn’t even arrived yet?? Supposedly next day delivery??
July 22, 2026
Reply from Roots Plants
Hello, Thank you for your review. We’re sorry for the frustration caused by the delay with your order, particularly as you were expecting a next-day delivery.
We have been in contact with you regarding this and have provided an update on your delivery. We have since arranged and sent out replacement items for your order to ensure this is resolved as quickly as possible.
We apologise for the inconvenience caused and appreciate your patience and understanding.
Many thanks,
Sophie
Mature and well rooted plants…
A pair of mature and well rooted plants and ready to drop straight into a pond. Look forward to seeing them flourish.
August 6, 2026
Reply from Roots Plants
We're so pleased to hear your plants are mature, well-rooted, and ready for your pond! We're excited for them to flourish and appreciate your positive feedback.
Happy Gardening!
Roots Plants 🌿
Company failed to meet expectations
Despite having ordered a shrub well in advance for a birthday gift to be delivered on a specified date, I was first told the chosen item wasn’t available, but there was an alternative … only then to be told, having accepted that option, the collection had gone for the day, so there was no chance of having it delivered as requested. This company has failed in so many areas and clearly needs to determine whether it can meet its marketing promises.
August 14, 2026
Unprompted review
Reply from Roots Plants
Hello, Thank you for your feedback. We’re sorry for the disappointment and inconvenience caused with your order.
We have been in contact with you regarding this matter and advised that the original plant you ordered was unfortunately out of stock. We offered an alternative plant and explained the available delivery timeframe. Unfortunately, we were subsequently unable to fulfil the delivery as originally requested.
We have since processed a full refund for your order. We sincerely apologise for the inconvenience caused and appreciate your understanding.
Many thanks,
Sophie
Wet broken box
August 6, 2026
Reply from Roots Plants
Hello,Thank you for your review. We’re sorry to hear that your parcel arrived in a wet and damaged box.
We have been in contact with you regarding this and tried to call you, but unfortunately the call was disconnected. We have since sent you an email to check on the condition of your plants and to ask whether you have experienced any issues with your order.
We hope the plants have arrived safely, and we look forward to hearing from you so we can assist further if needed.
Many thanks,
Sophie
Not as advertised
I ordered one of the mixed pond plant selections for small ponds at a cost of £110. I received a random hotch potch of plants, some of which were not suitable for the pond at all, and weren't what the website had indicated. I expected floating plants, and plants for medium to deep water which is what the website described. However, they sent at least 4 plants to go into boggy margins at the edges... I have a concrete patio pond with absolutely no shallow boggy edges!
I asked for replacements under their returns policy which said returns for any reason would be honoured. An email reponse said this was not the case, and I could not return them.
A real shame as packaging and delivery was great. The products were not.
July 27, 2026
Reply from Roots Plants
Hello, Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the selection of plants you received.
We have been in contact with you regarding your order and have advised you about the plants you received. The specific plants included in our mixed collections depend on the varieties we have available at the time of your order, while still being selected to suit the collection purchased.
We appreciate you raising your concerns and will use your feedback to help us improve our product descriptions and customer service going forward.
Many thanks,
Sophie
Really good service
Really good service, lovely big and healthy looking plant. Happy customer!
August 6, 2026
Reply from Roots Plants
We're so pleased you received great service and are happy with your lovely, big, and healthy-looking plant! Thank you for your wonderful feedback.
Happy Gardening!
Roots Plants 🌿
Plant arrived a little disheveled
Plant arrived a little disheveled, couple of broken stems , but overall pretty pleased .
August 6, 2026
Reply from Roots Plants
We appreciate your feedback and are glad to hear you're generally pleased. We're sorry about the disheveled plant and broken stems.
Happy Gardening!
Roots Plants 🌿
Reply from Roots Plants
We're so pleased to hear that you were happy with the excellent quality and the prompt delivery of your order. Thank you for your kind words!
Happy Gardening!
Roots Plants 🌿
A*** looks stunning in my porch.
I ordered a tree fern and a Japanese Maple. Delivery was fast but the plants were way better than expected. Judging by the pics online, I was expecting quite an undeveloped tree fern but it had lots of leaves and new growth so it looks stunning in my porch. The Maple is also great. Really excellent value and no complaints whatsoever! I nearly went to Crocus but so glad I took a punt on Roots Plants. Will buy again xxx
August 4, 2026
Reply from Roots Plants
We are absolutely thrilled to hear how delighted you are with your recent plant delivery! It's wonderful to know that both your tree fern and Japanese Maple exceeded your expectations and are looking so stunning. We truly appreciate you choosing us and are so glad you're happy with your purchase. We look forward to helping you again in the future!
Happy Gardening!
Roots Plants 🌿
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