Roper Rhodes Reviews 

Purchased bathroom units (Hampton) in January and like mamy others delamination shows up within months. Customer Services have diagnosed water ingress without examination. We have been scrupulous cleaning this item having spent top money on it. Now appears to be cheap stuff masquerading as quality. They want me to spend the money again on a new unit, and IF they find a fault they will credit my account. Really,?? Desperately poor service and repeated "water ingress" trotted out to most of us. We have an extractor fan by the way. How much would it cost to send someone round? Can't believe the way they want to treat me.

Utterly disgraceful experience from Roper Rhodes. Don’t expect their products to colour match - even when you purchase them at the same time The reason given for the totally different ‘shades’ ‘ they are produced in different factories’ well that’s ok then……… NOT. No compensation for their misrepresentation. Not even an apology. One for trading standards

Huge shout-out to Alex and team for their professionalism, turning a disappointment into a great ending. Ordered a tavistock basin and vanity to be fulfilled by roper Rhodes, initial and second delivery attempts arrived damaged, after working with their customer service third attempt arrived safely and we're very happy with the result. Thanks again!

I would highly recommend Roper Rhodes their customer service is outstanding!!
Today I sent an email to Info Roper Rhodes regarding an replacement part for a toilet seat
Within minutes of me sending this email I got a positive response from Mandy Hope -  Sales Office Team Leader stating that the replacement part should be with me within the next 2-3 days free of charge.
Normally when you send out any emails you can expect to be waiting for any response from other companies. My personal experience I can honestly say is outstanding definitely 5***** stars service
Thank you for a stress free experience.
I will definitely be buying from them again.

My 9 Year old Storm shower started leaking and the thermostatic valve was not giving the hot mix correctly. I contacted Roper Rhodes and they said it was covered by guarantee and a few days later the new valves arrived. I had to get a plumber to fit them as my hands are not up the this sort of work but he found it easy to do. His comment was that not all companies would be so helpful. It is now working perfectly again.
I think this is top notch customer service and thanks to Sean.

I called to enquire about a defective delivery and spoke to Naomi Hindells.

She was extremely professional, friendly and helpful and gave me details of exactly how to take my query forward. Truly professional and an asset to Roper Rhodes.

Thanks you Naomi 👍

just spoke to Alex Todorov in customer service
Alex is superb.he is very knowledgeable and extremely helpful.thank you for your help Alex,much appreciated

Following the failure of a shower control installed some 12 years ago, I was put in touch with Tech Support after an email to Sales. They have been excellent in identifying the likely problem, advising how I could check this myself and then how I could fix the problem myself, at no cost. Emails were answered promptly, clearly, in non-technical language I could understand!

Had a requirement for a small spare part for a soft close seat mechanism. Contacted Roper Rhodes Technical Support team and they could not have been more helpful. Provided guidance , identified the parts required plus installation and fitting instructions and despatched the parts the same day - What more could one ask.

Excellent after sales customer service from Sean in Roper Rhodes Tech Support team.

Purchased bathroom cabinet with sink under 2years ago. The doors are becouse they have had water on them are falling apart when I sent in photos I was informed my fault as this is water damage
Excuse me !! Bathroom cabinet for a bathroom

The bathroom units we purchased from roper Rhodes have all been very poor in quality: toilet seat, bath side and vanity unit. After around 12 months all units are showing delamination. We were given one replacement bath panel by the company, but the same issue has recurred. Avoid. We are now looking to replace all three items with a sturdier range.

I contacted Roper Rhodes as I had a light fault on my bathroom cabinet, its approx 15+ years old. I received exceptional customer service from Sean, it took a short time to locate the replacement item, but I received my replacement light fittings for my cabinet, with no charge, people say you don't get anything for nothing in this life, I disagree, it's true you only get what you pay for, and I would highly recommend Roper Rhodes products, I have just also purchased a replacement toilet cistern which I am highly delighted with, it had been a problem toilet for a while, which isn't a Roper Rhodes toilet, but the part fitted and has done the job very well. An extremely happy customer.

We bought a Mia cloakroom unit in September 2019. The basin is showing hairline cracks. On receipt of my complaint email they requested photos which I sent. Now they say the unit is discontinued so can't do anything despite the 10 year guarantee. And they won't deal with me as they are trade only.

Currently spending £17,000 refitting our bathroom using a mix of Roper Rhodes Burford and Hampton ranges. Twice block tile samples have arrived which are not consistent in colour for the same colour sample - Mocha (5 016519 193589) and Slate Grey (5 016519 193602). So we have two Mocha tiles but showing different shades and two Slate Grey tiles showing different shades. Clearly there is a lack of quality control. As we clearly can't guarantee total colour matching we won't be proceeding with our order. Judging by other comments on Trustpilot, Roper Rhodes need to improve the quality of their products by quite some margin. But, nice to see the company taking feedback on Trustpilot with some seriousness.

Bought toilet seats and after 12 months they turn yellow underneath and no product is able to clean them, it is as if the plastic has absorbed the stain. Wrote to Roper Rhodes service department and they say that they will not deal with it I need to go back to the company I bought the seats from! This is a material design failure so its the manufacturers responsibility! Every other company I've dealt with has recognised and responded appropriately to product failure and never have I been sent back to the sales company. This company has no accountability.

The plastic clips on my £550 shower broke. Emailed them and they sent me a price to replace the middle section at £35+. I emailed them again to say it was the two small plastic clips of the middle section which basically pence to replace.I would have got those online if I was able to find them so thought the manufacturer would help.. obviously not. They didn't reply to this email so I Emailed yet again and still not reply. It seems they're not there to help their customers just to get as much money as they can. Joke of a service and product broke so all round a load of rubbish!!

I had a problem with a basin mixer tap, and being a keen DIY enthusiast attempted to fix it myself. Unfortunately it was quite difficult because of the age of the tap and the way it was seized up. Alex from tech support was fantastic in the way he provided me with texts, photos and videos, without which I wouldn’t have been able to complete the task. A high quality, caring support which is rarely seen these days. Thank you.

Alex was absolutely professional, calm, courteous and remarkable for assisting me step by step to place back safely & securely bathroom drawer box which had unlatched from the glider. Alex definitely put me at total ease and saved me money if I had to call a builder to see to the issue.
A VERY DESERVED BIG THANK YOU!

I love the look of the Roper Rhodes products I have ordered recently. However, there have been a few issues which I wouldn't have expected from a quality company. We had issues with a Hydra mini basin mixer tap which leaked from under the handle. Our local supplier arranged a full replacement tap, only for the same issue to occur again. After contacting Technical support we were advised that a new cartridge was needed; as this was probably faulty or incorrectly fitted. Whilst the replacement cartridge did seem to resolve the issue, we had to pay for our plumber to fit a replacement tap and a replacement cartridge. Roper Rhodes has refused to offer any compensation for inconvenience or additional costs incurred due to their faulty product. We also found that the supplied fittings for the soft close toilet seat did not fit the Note fully enclosed W.C. - Technical support were clearly aware that there is a problem and provided alternative fittings and a guide to fitting the seat. Poor service from what I thought would be a quality company.