Goodmorning, I had some problems with my shipment, due to the fat I wasn’t home when the postman arrived, but the customer service was impeccable and they managed to ship me another model with n... See more
Company replied
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Review summary
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I received a next day response from Rosefield on a query I raised on a heirloom watch I had bought for my wife. The speedy and helpful responses continued from Rosefield over the next few days resulti... See more
Company replied
Ordered a watch and two personalized bracelets. When the shipment arrived, one of the bracelets were missing. I took pictures and emailed customer support, who responded quickly and fixed their ware... See more
Company replied
Great customer service - special mention for Ida , the first watch was stolen from the box , the second went missing but finally 3 rd watch arrived in time for Christmas . It’s a beautiful watch . Goo... See more
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Company details
Written by the company
Are you looking for luxurious and affordable women’s watches? Find a great selection of ladies watches at ROSEFIELD. Free worldwide shipping.
Contact info
H.J.E. Wenckebachweg 133, 1096AM, Amsterdam, Netherlands
- support@rosefieldwatches.com
- www.rosefieldwatches.com
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very bad customer service
Very bad customer service. Also they sell you an initial option for extra money but they won’t tell you at choosing for this option is a non returnable product. While the initial is only carved on a battery cover, not on the watch itself. The fitment of the product is not good and they don’t respond or offer something that is equal to another sale. If any enquiries or aftersale is involved in their products they take their hands off. This company only cares about making as much money as possible and not interested in longterm customer relations. Don’t buy it! You will regret.
December 20, 2025
Unprompted review
Reply from ROSEFIELD
We’re sorry to hear that you’re unhappy with your experience and appreciate you taking the time to share your feedback.
Personalized items are excluded from our return policy, as they are made specifically to order. This information is clearly stated on the product page, as well as in our return guidelines and terms and conditions, which are available before completing a purchase.
We regret that the product did not meet your expectations and that you feel dissatisfied with our service. Your feedback is taken seriously and will be shared internally to help us improve our communication and customer experience.
Extremely poor customer service
Extremely poor customer service - the order placed for a special occasion not arrived. No customer service support or response other than generic responses. I have not seen a company being so insensitive to customers
December 24, 2025
Unprompted review
Reply from ROSEFIELD
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially for a special occasion. Our response time is stated on the contact page, and unfortunately, the delivery was impacted by delays with the carrier, which was beyond our control.
We sincerely hope you’ll give us another chance in the future so we can provide the service and experience you deserve.
Ring discolourized
I bought a ring around 3 years ago (oval ring). It was described as “Will not oxidize nor discolor”. Unfortunately I can’t use it any longer as it looks really bad. The discolouring started early too. Not worth the money and I have found other products with better results and prices on other places (and also not being gold or silver, as this one). Just leaving the review in case it can help someone.
January 6, 2026
Unprompted review
Reply from ROSEFIELD
We’re sorry to hear about your experience and understand how disappointing this must be. After reviewing your case, we found that the ring did not discolor, but the plating has worn off over time due to friction and daily use. This is a normal part of wearing jewelry.
Our jewelry warranty lasts 2 years, which for this item has unfortunately expired. We really appreciate your feedback, as it helps us and other customers, and we hope you’ll find pieces you love in the future.
Misleading listing and refusal to take…
Misleading listing and refusal to take responsibility
This company grossly misrepresented the size of a product (by nearly 50%). The title and main description both listed incorrect measurements, which is what any reasonable buyer would rely on.
When I contacted them, they refused a full refund, claiming the product was “not mislisted” because there was a single, correct measurement buried far down the page. I made multiple attempts to explain how misleading and unfair this was, but they showed no willingness to take accountability or acknowledge the confusion they created.
The most telling part: weeks later, the company quietly corrected the size in the main description—which strongly suggests they knew the listing was misleading all along. Buyers beware! If there is any possibility you may need to return an item, you’re better off shopping elsewhere.
November 28, 2025
Unprompted review
Reply from ROSEFIELD
Thank you for taking the time to share your feedback. We are sorry to hear about your frustration and appreciate the opportunity to clarify.
The strap size is stated under the Specifications section on the product page. As replacement straps must match the existing strap exactly, we always recommend measuring the strap before placing an order to ensure the correct size is selected.
We understand how this situation could be confusing, and we take all customer feedback seriously. Your comments were reviewed and shared internally as part of our ongoing effort to improve clarity across our product listings.
We regret that this experience did not meet your expectations and appreciate you bringing this to our attention.
Great customer service
Great customer service - special mention for Ida , the first watch was stolen from the box , the second went missing but finally 3 rd watch arrived in time for Christmas . It’s a beautiful watch . Good customer service is what makes a great company- thank you
December 24, 2025
Unprompted review
Reply from ROSEFIELD
Thank you for your kind review and for your patience throughout the process.
We are very happy to hear that the watch arrived in time for Christmas and that you love it. We will be sure to pass your special mention on to Ida.
Enjoy your new watch, and thank you for choosing us!
Wonderful experience
Rosefield has both beautiful products and an incredibly supportive customer experience team! :)
December 18, 2025
Unprompted review
Reply from ROSEFIELD
Thank you so much for your kind words! We’re thrilled to hear that you love our products and had a positive experience with our customer support team. Your feedback truly means a lot to us!
Fair and competitive.
I ordered bought first one with a doubt, but then ordered two more after unboxing the first one. The customer service and after sales support is also excellent.
December 1, 2025
Unprompted review
Reply from ROSEFIELD
Thank you so much for your wonderful feedback! We’re delighted to hear that you loved your first order so much that you came back for more, and that our customer service and after-sales support met your expectations. We truly appreciate your support!
Positive review
I received my green tennis earrings and they’re absolutely beautiful. The staff are very responsible and always help if there are any issues. I really appreciate this.
December 18, 2025
Unprompted review
Reply from ROSEFIELD
Thank you so much for your kind words! We’re thrilled to hear that you love your green tennis earrings and that our team could assist you whenever needed. Your support and feedback mean a lot to us!
Received the wrong order
I placed an order for three bracelets. A delivery arrived and it included a necklace with random initials that I did not choose. I wasn’t offered a replacement of my items which I wanted as Christmas gifts, had to ask for a refund. Very disappointing and stressful at this time of year.
December 8, 2025
Unprompted review
Reply from ROSEFIELD
Thank you for your feedback, and we sincerely apologize for the mistake with your order.
To review your case thoroughly, we have requested your order number. Whenever a customer receives the wrong items, we always offer either a replacement or a refund, depending on the customer’s preference. Once we receive your details, we can process your request promptly.
We understand how disappointing and stressful this must have been, especially during the holiday season, and we appreciate your patience.
Reply from ROSEFIELD
Thank you so much for your kind feedback! We’re thrilled to hear that you love your watch and find it beautiful and elegant.
⭐️ 1-Star Review
⭐️ 1-Star Review – Extremely Disappointed with Rosefield’s Warranty Practices
I’m sharing my experience to warn other customers before purchasing from Rosefield.
I bought a Rosefield watch brand new and wore it for about one month. After that, it was stored safely for nine months—no damage, no moisture, no misuse. Despite being barely used, the watch developed major defects, including:
• Paint coming off the case
• Visible deterioration on the face
• Rusting on the metal components
• Abnormal wear on the bracelet, far beyond “normal wear and tear”
These issues are not normal for a watch that was worn for such a short time and stored properly. They are consistent with a manufacturing or plating defect, not customer damage.
When I reached out to Rosefield under warranty, they refused to uphold it and insisted this was “not covered.” They offered only a paid replacement, which is unacceptable for a product that deteriorated this quickly. Their response does not align with standard consumer-protection expectations, nor with the way they market their watches as “high-quality” and “durable.”
What’s even more concerning is that other customers have reported similar problems—premature discoloration, peeling, and rusting. This suggests a larger quality issue that Rosefield is not acknowledging.
I requested escalation and a proper review of my case, but the resolution they provided was still completely inadequate.
I can’t recommend Rosefield based on this experience. If you are looking for a watch that will last or a company that stands behind its warranty, I strongly suggest choosing another brand.
December 1, 2025
Unprompted review
Reply from ROSEFIELD
Thank you for sharing your feedback.
After carefully reviewing your case and the pictures you provided, we found that the deterioration on your watch, including plating wear, surface scratches, and discoloration, appears consistent with normal use rather than prolonged safe storage.
Unfortunately, this type of wear is not considered a latent defect under our warranty criteria. Damage like this typically results from external factors or general usage over time, rather than an issue inherent to the product or its production. For this reason, we are unable to approve your claim under our warranty policy.
We did offer to assist you with a paid replacement, but we understand that this was not accepted. We appreciate you taking the time to share your experience, as it helps us improve our communication and support processes.
Reply from ROSEFIELD
Thank you for your review. We are happy to hear that your bracelet was quickly replaced and that you are satisfied with the service. Enjoy your new bracelet!
Simone from the support team was simply…
Simone from the support team was simply amazing and helpful! I will definitely be shopping here again.
November 19, 2025
Unprompted review
Reply from ROSEFIELD
Thank you so much for your kind words! We’re delighted to hear Simone was able to help. We look forward to welcoming you back again!
Free replacement watch
There were some techical issues with a Rosefield watch which I recently ordered and received. I could easily connect to service desk via whatsapp and received a new watch within a few days without any extra costs.
November 14, 2025
Unprompted review
Reply from ROSEFIELD
Thank you for sharing your experience! We’re glad our service team could help quickly and that you received your replacement watch without any hassle. Enjoy your new Rosefield watch!
Damaged packaging
I purchased a watch online as a gift but the box the watch came in arrived damaged. I contacted Rosefield immediately to report the damage to the box (which would have been fine if the item was for myself but it’s a gift and as such I wanted an undamaged box). I got a swift response but they refused to allow a free return saying I had to contact the delivery company myself to complain (pretty sure under the consumer rights act they should contact the courier rather than me). I now have to pay £9.99 to return the item as the packaging is damaged. Unfortunately won’t be buying from them again.
November 18, 2025
Unprompted review
Reply from ROSEFIELD
Thank you for sharing your feedback, and I am truly sorry for the inconvenience you experienced.
We understand how important it is for a gift to arrive in perfect condition, including the packaging. Due to a recent sale, we unfortunately faced a temporary shortage of spare boxes and gift wrapping materials, which affected our ability to offer an immediate replacement. We are actively working to improve this and ensure it does not happen again.
We have already filed a complaint with the carrier regarding the damaged box, as parcels that get damaged in transit should be reported. In such cases, customers are also encouraged to report the issue, as it helps speed up the investigation process.
If a return for a refund is preferred, and the item itself is not damaged or faulty, the return label cost is covered by the customer, in line with our policy.
We truly appreciate your understanding and hope to provide you with a much smoother experience in the future.
Their customer service is excellent
Their customer service is excellent, they reply fast and are very polite and very helpful in assisting you i with your purchases.
November 10, 2025
Unprompted review
Reply from ROSEFIELD
Thank you so much for your kind words. We are delighted to hear that you had such a positive experience with our customer service. Providing fast, polite and helpful support is very important to us, and it is wonderful to know that this has been reflected in your experience.
If you ever need any further assistance, we are always here to help. Thank you for taking the time to share your feedback.
Rosefield has the best customer…
Rosefield has the best customer service!! Their emails are so personal and they reply so quickly. I have purchased 3 watches from them Already and love their product. Thank you Anna for your help with my enquiry.
November 11, 2025
Unprompted review
Reply from ROSEFIELD
Thank you so much for your wonderful review. We are truly happy to hear that you love our customer service and that you have had such positive experiences with our team. It means a lot to us that you have chosen Rosefield multiple times, and we are grateful for your trust in our products.
We will make sure Anna receives your kind words. If you ever need anything in the future, we are always here to help.
Thank you again for taking the time to share your experience.
A little delivery issue was addressed…
A little delivery issue was addressed promptly and efficiently by a real person. Will definitely recommend them
October 24, 2025
Unprompted review
Reply from ROSEFIELD
We truly appreciate your kind feedback! I am glad to read that the delivery issue was promptly solved and we wish you many happy moments with your most recent purchase!
It was very easy to order
It was very easy to order, and the order shipped quickly. Customer service is top notch. Also, they make beautiful watches ;)
November 4, 2025
Unprompted review
Reply from ROSEFIELD
We truly appreciate your kind feedback! We're delighted to hear that you found our customer service top-notch. Wishing you lots of happiness with your recent purchase!
BEAT CUSTOMER SERVICE
BEST CUSTOMER SERVICE ! Thank you to Lana for sorting things out for my product
October 27, 2025
Unprompted review
Reply from ROSEFIELD
Thank you so much for your kind words! We’re thrilled to hear that Lana was able to help you and that you’re happy with our service.
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