ROSEFIELD Reviews 

I have had a fantastic experience with customer services from Rosefield. I am a UK customer and wished to return my order (no problem with the item, I just found my old watch) and there was a customs issue in the Netherlands whereby the item had been mislabelled meaning further import charges were due. I contacted Rosefield via WhatsApp and to my surprise they replied immediately, and offered to refund me the cost of the watch despite not receiving it. I was incredibly impressed and would not hesitate to order from them again in the future. Plus, the watches are gorgeous! Many thanks.

Although the Octagon watch (green) looks stunning in the pictures, its case doesn’t have the same shine in person. Despite that, the watch is indeed beautiful, but there was an issue— the entire case was scratched underneath the transparent protective film. Unfortunately, a poor rating goes to customer support, as they refused to accept a return and only offered a repair that isn’t covered by the warranty and costs almost as much as the watch itself.

Edit: Thank you for your reply, but the watch was not used but had been kept in its box for a short time, as it was a gift for a close person. After receiving it, the person complained about the scratches. They contacted customer support, who said they couldn’t do anything about it. Regardless of the material, I believe the case glass should be much more durable. Considering that the brand-new watch already arrived with a scratch, I can’t imagine how it could be a long-lasting timepiece.

my parcel was lost when I returned it. The response was very straightforward and proactive, so even though the return didn't arrive, I received a refund.

I returned a watch band after had I ordered the wrong size. From the first email regarding my return, to receiving a refund, I have had excellent Customer Service from all the staff who helped me.
There was regular and constant contact with intelligent advise, and any problem was solved promptly, in a very friendly and professional manner.
I am very appreciative of the exceptional Customer Service at Rosefield.
Thank you so much.

Rosefield has an extraordinary Customer care department. The service provided, the assistance, the policy are literally excellent and scarce to find. There has been an issue with a return of a product by the shipping company and they handled it in a remarkable way that elevates customer's loyalty and recommendations. Let alone the quality of the products and the whole approach of the company.
Super excited over everything about Rosefield! Many thanks, great job 👏🙏🌷

Great purchase experience and awesome watch. The watch arrived in speedy time from overseas to Australia. Customer Service was very responsive and very helpful. Highly recommend Rosefield! Thanks so much for your assistance with my query.

I ordered a beautiful bracelet for my wife on Valentine's Day. The bracelet got lost only two days later making us very sad. Simone from customer support has made it possible to ship us the same bracelet again and on top of that free of charge. That was very unexpected, but a true genuine surprise. Thank you for this exception. Much appreciated.

Order went from Amsterdam to UK back to Amsterdam (I’m in Ireland)

Ordered on 10/02 and the order is still in Amsterdam, 9 days later. Customer service can take up to 24 hours to respond to one message (even when it’s a reply) so quite difficult to get an answer.

Unfortunately, I’m very unhappy with the service and can’t see myself ordering from or recommending the brand again. Quite disappointing too as this was a gift for a close friend.

- Update -

Received the package and the pendent is significantly smaller than what’s pictured

Really disappointing experience overall

Would be very wary of ordering from this company again as, as per a few other reviews, returns from the UK seem to be a problem. I paid for a returns label, didn't receive it and am now left hanging as to how to actually return my item. Obviously the longer all this takes, the longer my refund will take and my credit card bill will become due.

I only need to return as they have changed the design of their watches and you can now no longer adjust the strap.

It's just been a really disappointing experience.

Jeg fik tilsendt et armbånd med indgravering. Først og fremmest kan ingraveringen ikke ses, kundesvervice mener dog at det lever op til deres standarter. Jeg ønskede derfor at returnerer, hvilket de ikke accepterer, da der er indgravering på armbåndet.👎
For det første, er det lavet af tyndt materiale, jeg anbefaler bestemt ikke at bestille fra hjemmesiden. Hvis i kan lide mærket, så hellere gå til jeres nærmeste smykkehandler, se og mærk produktet før i køber.

I was sent a bracelet with engraving. First of all, the engraving is not visible, however, customer service believes that it meets their standards. I therefore wanted to return it, which they do not accept, since there is engraving on the bracelet. 👎
First of all, it is made of thin material, I definitely do not recommend ordering from the website. If you like the brand, then better go to your nearest jewelry store, see and feel the product before buying.

Rosefield has a great customer service. There was a problem with the delivery of my parcel and Rosefield solved it very quickly. The customer service, especially Simone, was extremly friendly and helpful and responded really quickly to my e-mails. Overall a great customer service experience.

My husband bought me a 5 charm necklace for our Wedding Anniversary whilst it was on offer in December but our anniversary wasn't until this week.
The necklace has an elephant charm in the middle and 2 birth stones either side.
The necklace is beautiful BUT upon putting it on, no matter what we did, the elephant hung upside down. It's as if it is too top heavy so flips as soon as you lift the necklace up or put it on. If you manually turn the elephant the right way, it instantly goes back upside down.

We contacted the company about this issue and after jumping through many hoops for them, including them asking us to send a picture of it led out flat on a surface but with all the charms facing the right way for them to send to their warranty department (which was a pointless tactical request because who buys a necklace for it to only look correct led flat on a surface) they have come back to us "with a heavy heart" that there are no defects and that when worn, it is expected that the charms move due to friction.

We are not stupid, of course charms would move eventually due to friction, but as demonstrated to them on the video we sent of us holding the necklace up, which the elephant goes upside down, turning the charm manually so it's facing the right way & it instantly flipping back upside down, that doesn't fall under the category of friction but they are refusing to take any responsibility as we suspected with the tone of the messages from the off.

I strongly do not recommend this company.
I have had a watch from them in the past which I loved hence why I was happy receiving a necklace from my husband from Rosefield but there's no point dealing with a company who won't sort out or accept any responsibility when items are incorrect.

So I am now left with a necklace that if I want to wear it, I will be wearing an upside elephant unless I want to spend all day turning it the right way round. But that's just how your necklaces "behave when it is worn" isn't it.

Update: Upon closer inspection of our necklace & the attached elephant, even though they claim "the charms have been set in the correct position" the chain on their website is set in the middle of the elephant and in line on the left and right.
On our necklace, the chain is set lower down on the trunk side meaning it is top heavy but not only that, it also isn't in line with the other side where the necklace lies on the tail end meaning it is also unbalanced.

We have sent Rosefield photos of this for evidence but won't hold our breath on a fair outcome based on this week's experience.

I had the pleasure of working with a dedicated support team during a recent merchandise return of a Rosefield ladies watch. The return did not go as planned and the merchandise did not arrive as expected but the service I received in response is to be lauded. The support team - thanks Jenny and Anne- went above and beyond to help me locate the problem. I was offered a merchandise refund that was at the company’s’ expense due to improper Customs receivership. I was impressed with your company’s response to me as a customer and my daughter is now an owner of a Rosefield watch and enjoying it very much. Thank you to all of you for your customer service. It was a breath of fresh air and I appreciate it!
Sincerely
Linda Haar
Buffalo NY

After reporting a problem with a bracelet on Monday evening, I got a reply on Tuesday morning asking me for more details. After sending this information Tuesday evening, I received a message Wednesday that a replacement was already send to me. I was pleasently surprised en very impressed by the way the issue was solved. I would certainly buy again at Rosefield. Very well done.

I had an issue with a return which was resolved very promptly and well by the team at Rosefield. I was very satisfied with the level of customer service. The product Quality is also very good.

It's terrible experience.
I have ordered a watch for my wife a week ago, still the item has not been shipped, than I requested to cancel it but they said they can't do that!!! If you need the item urgently or gifting someone, I suggest don't use this website , waste of time and money

Excellent customer service! They were very responsive and offered a solution immediately. Couldn’t have asked for a better experience.

I had a problem with my order and it is been solved so fast and with so much kindness that I am in loved with the brand now. The person how attend me is an angle I wouldn’t be so happy with all of this if it wasn’t for that person my name is Aitana and the person who made de order was Olga Lazaro Ruiz so you can congrats to the person that helped us.

Not only the quality of the watches are unmatchable also the support team is very cooperative. I really recommend rosefield watches.

Bought a chain with crystal pendant birthstone on. When it arrived the crystal pendant was so small it could hardly be seen. The clasp was not central and sat at the side of the neck instead of the back, and there are two small empty circles on the chain which shouldn't be there! When I complained, I was told my comments would be passed onto the design team! It wasn't a design fault, just shoddy workmanship. I cannot get a refund as they class it as 'personalised jewellery'. Very disappointed and now out of pocket!