These pants are way better than I imagined! The fabric is high-quality, stretchy and comfortable. They fit really well, flattering my legs and waist. They are stylish and suitable for both casual and... See more
Company replied
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See what reviewers are saying
Consecutive com.. scam site! Buyers beware. Ordered eye pencils in early January 2026.. no product received in March 2026! Supposedly items in Corvallis,Or yesterday morning according to this bogus... See more
Company replied
I have three items, ladies tops, ordered Dec.25 received Jan. 26 all totally not suitable. I have contacted by e mail and Facebook trying to return these items with no success. I’m totally frustra... See more
Company replied
I just received the gorgeous shirt but upon trying it on, realized I'd ordered the wrong size as it's much too large for me. I have now requested an "even exchange" for the same shirt but one size sma... See more
Company details
Written by the company
Roselili was founded in 2020 by Margie and Yiota. The girls started out with a simple fashion-blog-turned-online-store, through which they sold a mix of vintage pieces, local labels as well as their own original designs. Roselili is now a curated collection of clothing, accessories, occasion wear all designed in house and exclusively sold by roselili.Our philosophy is that the best cloth for girls is confidence and ckoth is just a fashion item that helps you find yourself. We want every girl to find her own style and her own confidence when wearing our clothes.
Contact info
United States
- Service@roselili.com
- www.roselili.com
3.0
Average
84 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Maybe they should ship the items to the…
Maybe they should ship the items to the customer for what they were charged !!!!
I was charged $67 × 2 for items I never received!!! They are complete thieves
November 26, 2024
Unprompted review
Reply from Roselili
Hello Bernie
Thank you for your feedback and your two items were delivered to you separately on 30th,October and 13th,November.
And you can check more via the link
https://t.17track.net/en#nums=SF6045348083539,SF6045343889998
Then we received your email on 29th,November said that you have not received the packages.Also we had contacted the the courier company, and the packages had indeed been delivered to you. We don't know if your package was stolen by a thief or something else happened.
Anyway in order to bring you a better shopping experience,our customer service team has re-issued the package to you free of charge on 29,November.At the same time, we have also sent you an email, please check your email box in time.
Please do not make any more untrue remarks about our company.
And if you have any questions, please feel free to contact us via service@roselili.com
Have a nice day!!
No issues
Had no problems ordering here. It took about 1.5 weeks for my order to arrive, maybe keep that in mind when ordering here if you need something quick.
The clothes are good quality for the price!
February 29, 2024
merchandise quality is inferior, sizing is WAY OFF
Their merchandise sizing is WAY OFF. I ordered a medium and a large in two different garments, and the items look like they were made for pre-teens. Just ridiculous.
I have attempted to contact customer service twice to ask about a return, and have received no response. Do not do business with this place.
October 6, 2024
Unprompted review
Reply from Roselili
Hello Robin
Thank you for your message and we are so sorry that this shopping has brought you a not perfect experience.
And our service team had contacted you via emails,please check your email box soon.
The size of each piece of clothing may vary due to differences in style or fabric so in order to have a nice shopping experience,you can refer to the size chart of each piece.
Thank you again for your patience and understandings!
Thank you very much for choosing us and we indeed need your support and understandings!!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
Pretty sure this place is a scam
Pretty sure this place is a scam. I ordered 14 items, cost anywhere from $49-59. I received 9 out of the 14 items and 2 out of the 9 that I did receive were a totally different item from what I ordered.
Quality is HORRIBLE. Each item should be no more than $20 and is comparable to Temu. The products don’t even have tags on them stating what size they are. The material is so thin, even the sweaters, that you can legitimately see through them. Pretty sure they wouldn’t last through a single wash cycle.
Do not buy from this retailer unless you want to waste your money for disposable clothing.
October 3, 2024
Unprompted review
Reply from Roselili
Hello Melissa
Thank you for your feedback and we are so sorry that this shopping has brought you a not perfect experience.
Since most of the clothes you ordered are knitted items,in order to ensure the quality of the products during transportation, we will make the secondary packaging.So some products' packaging may be replaced with original sizes of packagings.
As for the other problems,our custom service team had contacted you via emails 3 days agao,but now we had not received your reply.
So could you please check your email box soon so that we can help you soon?
Looking forward to your nice reply.
Thank you again for your patience and understandings!
Wish you all the best.
Poor quality, Negligent Customer Service
Sent two emails to customer service, tried reaching them through Instagram but no response. I'm trying to return two dresses, one was too tight in bust and the other fell apart when trying on, the tying cord fell off. Dress material thin and very poor quality. Attempted leaving a review in their website but would not allow. I should have known better to research before purchasing, what can you expect from purchasing from China. Order #R10639.
August 12, 2024
Unprompted review
Reply from Roselili
Hello Alva
Thank you for your email and patience due to a mess of orders and we are so sorry that this shopping has brought you a not perfect experience.
That's a pity that our products did not meet your expectations,we will continue to improve our designs.
Regarding the return of the two dresses you mentioned, please let us explain it to you.The tie of the pink dress can be put on by yourself.As for the other one,every one is different.You can exchange another larger size of another dress.
Also our customer service team had contacted you via emails,please check your email box soon.
And if you have any questions, please feel free to contact us at anytime.
Thank you again for your patience and understandings!
Wish you all the best.
EXCELENT purchase
I recently purchased a few dresses and I couldn't be more satisfied. The quality is outstanding; the dresses are well-lined and fit perfectly on the body. The sizing is accurate and matches the size chart provided. Additionally, the delivery was prompt and everything arrived in excellent condition. Overall, a fantastic experience!
January 24, 2024
Horrible customer service!
Horrible customer service!
I tried to return am item and they said that I have 2 options:
1). Keep the dress that i don't want and get a partial refund (they started at $10 for a $70 dress and, after many emails offered me $45) to again keep a dress that doesn't fit and I don't want.
2). Send it back for a full refund. Except that you have to mail it back to China on your own dime, they don't send return labels.
The say that you have to send them the tracking and once they receive it an me see that it isn't damaged, they will issue you a full refund. But you have to mail it to China.
This is very misleading because on the product page it mentions that you can return item for a refund but that's it. On the customer service page it says that you have to pay for the return label but nowhere on the website is there any reference to their office being in China or that you have to mail anything back to China for a refund.
I'm not holding my breath for any refund that they send to me coming any time soon.
May 1, 2024
Unprompted review
Reply from Roselili
Hello Joni
Thank you for your reviews and we are so sorry that according to our policy(https://www.roselili.com/pages/return-policy),if the return is caused by the consumer, consumer should be responsible for the shipping fee.If the goods received are damaged or incorrect, and the consumer is not required to bear the shipping fee in such situation.So you need to bear the shipping costs.
And in order to bring the perfect shopping experience,we had refunded to you,please check your account within 3-5 days.Anyway,thank you very much for choosing us and we indeed need your support and understandings!!
Thank you for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
I am very old customer of this brand ,I…
I am very old customer of this brand ,I can tell this is one of my favourites and I love their products. It is high quality and fast shipping everytime.
December 19, 2023
I would not recommend this seller
I would not recommend this seller. They offer a replacement (that would never come), and refuse to issue refunds.
April 4, 2024
Unprompted review
Reply from Roselili
Hello Thomas
Thank you for your message and after inquiry,your package was delivered to you on 5th,May and you can check more via the link
https://t.17track.net/en#nums=SF6045057345412
So please check that if the package was picked up by your family or your friends?
And please don't be worried and we will help you solve various shopping problems.
And if you have any questions, please feel free to contact us via service@roselili.com so that we can help you immediately!
Thank you so much for your understandings!
Wish you all the best.
Roselili is emailing me stating they…
Roselili is emailing me stating they have issued my refund and to check my account. Four days later, still no refund in account. This company has the worst customer service I have ever experienced.
April 11, 2024
Unprompted review
Reply from Roselili
Hello Michele
Thank you for your message and we have processed the refund for you,there may be delays in bank operations,please check your account later.
Please stop spreading rumors about us.
Thank you again for your patience and understandings!
Hope you are all well!
Everything went really smoothly
Everything went really smoothly! My order came earlier than I expected. I received all my items, no complain. Will definitly order again clothe from this company.
January 21, 2024
Buyer beware!!!
I received my full order in two shipments - not a problem. I ordered 2 sweaters and one shirt in a size medium. The sweaters fit fine the shirt is very small - sizes are not consistent. While the sweaters are “okay” they are made of very cheap materials. I do not expect them to last more than one season. In addition the colors are not at all what they appear on the website. I attempted to return the shirt, but was “asked” to, instead, take a $10 refund and keep the shirt to “donate or to give as a gift”. The email is in very broken English. I will not order from this site again. Buyer beware!!!!
March 26, 2024
Unprompted review
Reply from Roselili
Hello Carrie
Thank you for your feedback and that's a pity that our products did not meet your expectations,we will continue to improve our designs,so please continue to pay attention to our latest fashion.
But regarding the quality and refunds you mentioned, we have a few points to discuss.
1. Regarding the quality of our products,our products are made of the best quality fabrics.Everyone has a different definition of quality, but most of our customers are very satisfied with the quality of our products;
2.To ensure your shopping privacy, please contact us via email in time.And we will do our best to solve your problem and improve your shopping experience
Thank you again for your patience and understandings!
Wish you all the best.
Buyer Beware
I placed an order on 1/18/2024, my card was charged on 1/19/2024, and I only received one item out of two. It is now 3/1/2024. I was charged for the full order. When I first reached out in February, I was told the other item would ship separately. But I have received no further communications. I will contest the charge to my credit card.
January 19, 2024
Unprompted review
Reply from Roselili
Hello Laurel
Thank you for your feedback and we are so sorry that this shopping has brought you a not perfect experience.
And our service team had received your feedback and the skirt is our best seller and we had arranged the factory to give you priority delivery and it was sent to you on 4th,March and you can check the informaiton with tracking link from your email box.
And if you have any questions, please feel free to contact us via service@roselili.com or follow us Roselili or follow us @roselili_official on IG anytime.
Thank you again for your patience and understandings!
Wish you all the best.
Do not order from this site !
Customer service will probably respond to this notice that I should contact them, but I have already sent 5 e-mails since February 7, and did not receive any response.
I ordered 3 sweaters, none of them has a material or size label. They do not correspond at all to the models ordered. For example, I ordered a turtleneck sweater and received a v neck sweater instead...
Do not trust this company !
And yes, I’m sure that:
1) I sent my 5 requests to the right customer service address (under my last name that doesn’t appear in this review)
2) my email address is valid
February 7, 2024
Unprompted review
Reply from Roselili
Hello Courinka
Thank you for your feedback and are you sure that you had sent e-mails to us?
After checking,we cannot find e-mails from you and in order to ensure your shopping experience,we had contacted you via our e-mails but refused by your domain so could you please contact us asap so that we can help you soon.
Here is our email address service@roselili.com
Looking forward to your emails soon.
And if you have any questions, please feel free to contact us via service@roselili.com or follow us Roselili or follow us @roselili_official on IG anytime.
Wish you all the best.
Do not purchase anything from this…
Do not purchase anything from this company!
It took about 3 weeks for my order to arrive. I could see on the shipping link that it was coming from China. I opened up the shipment of women's tops and tried them on. They fit me like clothes that were designed for someone 5'0 to 5'2". I am 5'9". The v-neck on one of the items that should have rested below my clavicle was up against my neck. Comical- if I hadn't wasted $50 on it. One of the items came with a stretchy camisole to be worn underneath the sheer top. Literally, it was designed to fit a 2 year old. I immediately attempted to contact Roselili through the email provided on a card inside the shipment- no reply. And I have messaged them twice via Instagram regarding a refund. I have only received is an ill-worded automated reply stating their hours of operation and that they will get right back to me. I am going to dispute these charges with my credit card company. I hardly ever order clothes online and now I remember why. Roselili is a loser!
February 15, 2024
Unprompted review
Reply from Roselili
Hello Miller
Thank you for your feedback and every item has its own size and that's a pity that our products did not meet your expectations,we will continue to improve our designs.
Also,we had contacted you via emails so please check your email box soon.
And if you have any questions, please feel free to contact us via service@roselili.com or follow us Roselili or follow us @roselili_official on IG anytime.
Thank you again for your patience and understandings!
Wish you all the best.
good
I am very happy with the blouse. The skirt looks good, but I'm not impressed with the fabric - I expected it to be thicker. The white blouse was for a friend, who was very pleased. The shipment arrived quickly.
November 16, 2023
I ordered 2 shirts and immediately…
I ordered 2 shirts and immediately after ordering it. I noticed the wrong size was ordered. I needed a large, not a medium. I've been trying to contact them to get a response to change the order or refund and the information On their website for customer service does not exist. So I have no way of reaching them poor.
December 3, 2023
Unprompted review
Reply from Roselili
Hello Susan
Thank you for your email and we are so sorry that this shopping has brought you a not perfect experience.
Thank you for your feedback,but could you please tell us your order number so that we can help you soon.
And you can contact us via the email service@roselili.com shown at our website.
Looking forward to your reply.
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
Not as advertised/photographed
2 ladies jumpers that looked soft and cosy in the photos have just arrived. Not sure what the material is as no labels. It's certainly not wool and for sure no cashmere as was indicated on photos when I ordered them. Definitely polyester/something. I ordered L as don't like tight - I am a size 12 - but still tight and clingy. Disappointing - I won't be ordering from here again. Sorry.
December 2, 2023
Unprompted review
Reply from Roselili
Hello June
Thank you for your email and patience due to the weekends and we are so sorry that this shopping has brought you a not perfect experience.
Thank you for your feedback and please do not be worried and we had contacted you via the emails so please check your email box soon.
Looking forward to your reply.
And if you have any questions, please feel free to contact us via email box service@roselili.com at anytime.
Wish you all the best.
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