These pants are way better than I imagined! The fabric is high-quality, stretchy and comfortable. They fit really well, flattering my legs and waist. They are stylish and suitable for both casual and... See more
Company replied
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See what reviewers are saying
Consecutive com.. scam site! Buyers beware. Ordered eye pencils in early January 2026.. no product received in March 2026! Supposedly items in Corvallis,Or yesterday morning according to this bogus... See more
Company replied
I have three items, ladies tops, ordered Dec.25 received Jan. 26 all totally not suitable. I have contacted by e mail and Facebook trying to return these items with no success. I’m totally frustra... See more
Company replied
I just received the gorgeous shirt but upon trying it on, realized I'd ordered the wrong size as it's much too large for me. I have now requested an "even exchange" for the same shirt but one size sma... See more
Company details
Written by the company
Roselili was founded in 2020 by Margie and Yiota. The girls started out with a simple fashion-blog-turned-online-store, through which they sold a mix of vintage pieces, local labels as well as their own original designs. Roselili is now a curated collection of clothing, accessories, occasion wear all designed in house and exclusively sold by roselili.Our philosophy is that the best cloth for girls is confidence and ckoth is just a fashion item that helps you find yourself. We want every girl to find her own style and her own confidence when wearing our clothes.
Contact info
United States
- Service@roselili.com
- www.roselili.com
3.0
Average
84 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Requested a return of two items
Requested a return of two items. First email offered $15. For $104. In items. Refused asking for full refund and authorization to return items. Second email they offered $50. Refused asking for full refund. Third email offered $60. Refused asking for full refund. Fourth email offered $78. Refused asking for full refund. Fifth email telling me they refunded $78. They will not refund so BUYER BEWARE!!
July 15, 2023
Unprompted review
Reply from Roselili
Hello Dear
Thank you for your email and we are so sorry that this shopping has brought you a not perfect experience.
But could you tell us your order number so that we can make a feedback to our emails service team to make refund to you asap.
Please do not be worried and we will help you solve the problems soon.
Looking forward to your reply.
Thank you again for your patience and understandings!
Wish you all the best.
I bought 5 clothes
I bought 5 clothes . Clothes quality very badly! I feel like I brought $10-$15 clothes and dress. 😩.
June 1, 2023
Unprompted review
Reply from Roselili
Hello,Ava
Thank you for your response and we had refunded to you on 20thg,July please check your account.Anyway,thank you very much for choosing us and we indeed need your support and understandings!!
Thank you for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
Not a great experience
Shipping arrived in decent time but the items are not to the quality roselili advertises nor to the quality one would expect paying at a higher price. It sounds like paper when I move let alone breathe. There aren't legible tags for item care. I probably won't shop here again, I could have gotten similar quality for less money at Shein
July 6, 2023
Unprompted review
Reply from Roselili
Hello Ryleigh
Thank you for your email and we are so sorry that this shopping has brought you a not perfect experience.
And our items are all made by our own factory and thank you for putting forward valuable suggestions on our products,we will be very grateful.
And we had contacted you via our service email box so please check your emails.
Please do not be worried and we will help you solve the problems soon.
Looking forward to your reply.
Thank you again for your patience and understandings!
Wish you all the best.
I won’t be ordering again
I ordered a blouse I had my eye on for awhile. It went on sale so I finally decided to try it. I read their story about creating quality products in good working conditions and I liked what I read. My blouse showed up today and I was not happy with my purchase. The tags on the blouse are written in Chinese (so I can’t read them) and there is not a tag on the inside on how to care for the garment. I was not impressed by the quality at all. After learning about their lengthy and expensive return policy I will chalk this one up as a failure. Should have looked at reviews before ordering from this company. Their website seems to have beautiful pieces but I won’t be ordering again.
July 3, 2023
Unprompted review
Reply from Roselili
Hello Erin
Thank you for your message and we had contacted you via the email,so please check your email box soon.
That's a pity that our products did not meet your expectations,we will continue to improve our designs,and we hope you can make a suggestion for the improvement of our products.
Please do not be worried,and our service team will help you solve the problem soon.
Thank you again for your patience and understandings!
Wish you all the best.
return policy is bad
It's very hard to return. I bought 5 clothes with $260+, the return shipping took $30-$50 (roselili does not cover it), it's been a few months but I still have not got my refund.
September 30, 2022
Reply from Roselili
Hello Shirley
Thank you for you email and your package is now at Xi'an customs and we have contacted the customs agency and the package will delivered to us soon.
We will process the refund for you after receiving the package in 2-3 days.Thank you very much for choosing us and we indeed need your support and understandings!!
And if you have any questions, please feel free to contact us at anytime.
Thank you again for your patience and understandings!
Wish you all the best.
BUYER BEWARE
BUYER BEWARE! Purchased 2 sweaters this month, they did arrive in timely manner, but one is not as represented. Poorly sewn (I am a sewer myself) I followed their instructions on how to return and the email address that I copied and pasted from their website is not a working email address. Looks like I am stuck with this purchase.
UPDATE- regarding Roselili’s reply to my complaint. The email given in their reply is NOT a working email…it is the exact email address I attempted to contact Roselili in the first place.
January 19, 2023
Unprompted review
Reply from Roselili
Hello dear
Thank you for your reply but could you tell us your order number so that we can help you soon.
And if you have any questions, please feel free to contact us service@roselili.com at anytime
Looking forward to your reply.
Wish you all the best and have a nice weekend.
Do not use this store
Do not use this store. The product takes way too long to arrive (in fact, after two months, my item never arrived), and the customer service is lacking. Don't expect to be able to easily return your goods or get a refund if something isn't as expected. I recieved many emails giving me discount codes for the store and promise of a ten percent refund which has not been forthcoming. I wish I'd read the reviews online before buying from this store. Do not trust what they say in the comment responses, they do not actually do anything to help customers.
Edit: After asking for a refund on three occasions, I finally received a refund, but no thanks to Roselili. I had to file a case with PayPal, which Roselili did not respond to. PayPal sided with me and now I finally have my refund. Do not use this company.
January 9, 2023
Unprompted review
Reply from Roselili
Hello Linwe
Thank you for your review and could you tell us your order number so that we can help you soon.
And if you have any questions,please contact us via the e-mail box service@roselili.com anytime and we will try our best to help you solve the problem soon.
Thank you for your support and understandings!
Wish you all the best.
No free returns / stucks with items
No free returns, the return address is overseas so you are stuck with the items…such poor customer service.
January 6, 2023
Unprompted review
Reply from Roselili
Hello Joanna
We are very sorry that this shopping has brought you a not perfect experience. But could you tell me your order number so that we can help you soon.
And according to our return policy,if the item is defective, damaged or if you receive the wrong item, it it free for you to return.
And if you have any questions,please contact us via the e-mail box service@roselili.com anytime and we will try our best to help you solve the problem soon.
Thank you for your support and understandings!
Wish you all the best.
Very bad experience!
Very bad experience!
As others have written, the quality of the clothes is very low and the size is not correct. Some items came months later. So I can send the stuff very late back and I have to pay for it myself to China!! And who knows if and when I'll get the money back. My advise: do not order!!!
November 4, 2022
Unprompted review
Reply from Roselili
Hello Dear Customer
I am sorry that this shopping has brought you a not perfect experience.
But could you tell me your order number so that we can help you soon.
Thank you again for your patience and understandings!
Wish you all the best.
Do not buy
Sizing is off, very difficult and expensive to make return. Product does not look the same as shown in pictures.
October 1, 2022
Reply from Roselili
Hello Alexa
I am sorry that this shopping has brought you a not perfect experience.And according to our refund policy(https://www.roselili.com/pages/return-policy),if the return is caused by the consumer, consumer should be responsible for the shipping fee.If the goods received are damaged or incorrect, and the consumer is not required to bear the shipping fee in such situation.So you need to bear the shipping costs.
As we had contacted before we had provided the returning address with you and we promise that we will refund to you within 30 days.
Thank you for your support and understandings!
Wish you all the best.
Very satisfied with this purchase
Arrive in very good quality, true to the size, look as exactly as the pictures show, I’m very satisfied with this purchase.
November 8, 2022
Reply from Roselili
Thank you for choosing us and your love.
Wish you all the best.
Cheap quality
The two tops looked completely different what was in picture. Cheap quality .
December 2, 2022
Reply from Roselili
Hello,Nelly
I am sorry that this shopping has brought you a not perfect experience.
And if you have any questions,please contact us via the e-mail box service@roselili.com anytime and we will try our best to help you solve the problem soon.
Thank you for your support and understandings!
Wish you all the best.
Refused to give a refund
The outfit I ordered didn't fit me, so I requested a refund and a return address, but they refused to and only gave me discounts and coupon codes. So this company is clearly a scam.
October 17, 2022
Unprompted review
Reply from Roselili
Hello,Cvanwie
I am sorry that this shopping has brought you a not perfect experience.
Our company accepts returns from customers within 30 days and could you contact us via the e-mail box service@roselili.com anytime and we will try our best to help you solve the problem soon.
Thank you for your support and understandings!
Wish you all the best.
bad experience
very bad experience. the items look quite different as in the picture and if return, you have to pay by yourself shipping back to China
December 4, 2022
Reply from Roselili
Hell Qiu:
I am sorry that this shopping has brought you a not perfect experience.
However, according to our refund policy(https://www.roselili.com/pages/return-policy),if the return is caused by the consumer, consumer should be responsible for the shipping fee.If the goods received are damaged or incorrect, and the consumer is not required to bear the shipping fee in such situation.So you need to bear the shipping costs.
And as we had contacted before,we had provided the returning address with you but you accept a partial refund and then we had refunded for you.
And if you have any questions, please feel free to contact us via service@roselili.com at anytime.
Thank you again for your patience and understandings!
Wish you all the best.
Thank you for your support and understandings!
Wish you all the best.
The product quality is too low
October 31, 2022
Reply from Roselili
Hello,Anniela
I am sorry that this shopping has brought you a not perfect experience.
Sorry again for the shopping unpleasure and we will give you a 30% off with code lax30 for your next purchase.
And we will refund to you when got the returnings.
And if you have any questions, please feel free to contact us at anytime via service@roselili.com
Thank you again for your patience and understandings!
Wish you all the best.
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