Roselinlin Reviews 1,412

TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

I just received the gorgeous shirt but upon trying it on, realized I'd ordered the wrong size as it's much too large for me. I have now requested an "even exchange" for the same shirt but one size sm... See more

Rated 3 out of 5 stars

You should NOT make returns so difficult. It discourages customers from buying from you if they cannot return merchandise. If you want loyal customers, make it easier to return items not hard. Do n... See more

Rated 1 out of 5 stars

So far, I am dissatisfied with how long it is taking to receive this order of 3 items. I receive no satisfaction when trying to track my order, being asked repeatedly for the same information. Then, I... See more

Company replied

Rated 5 out of 5 stars

I've ONLY just ordered so can't speak to quality, service, or satisfaction with the garments, but they are lovely and exactly my style which is hard to find. The order process was way easy, and the... See more

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3.5

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Wrong Item-2 weeks wait time on refund

I placed a size 16 xxl casual v neck dress in my bag. ($24.99 plus shipping) I was then offered an "add on" of a pair of white pants, which I declined to buy. Then I paid and checked out. Then, I looked at my paypal receipt and viewed the receipt and it said I had ordered those pants, which I did not, I ordered the dress. THEN, I immediately went into your chat for help to edit the order and it would not allow it, so I opted to cancel and reorder. This is all within a 30 minute time frame and nothing had yet shipped. I was informed that my refund could take up to two weeks. If you can't get the order right the first time, won't allow me to edit it(even though it was not my mistake)and then make me wait two weeks for my refund, why on Earth would I take a chance at the order being incorrect the second time and wait on yet ANOTHER refund for something I didn't order? I am very disappointed in this service and that I won't be getting that lovely dress.

August 4, 2023
I have since been issued a full refund, but I am still disappointed in the way this complaint was handled by Roselinlin. I appreciate the refund.

July 3, 2023
Unprompted review
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Reply from Roselinlin

Dear Customer,

We apologize for any inconvenience caused by the wrong item being ordered and the waiting in processing your refund.

Regarding the issue with the wrong item being included in your order, we apologize for the confusion. We will investigate this matter further to ensure that it does not happen again in the future.

However . Please note that once an order has been submitted, it is not possible to modify items in the order . Our Customer Service Team do have a feature to change the item . However , price of Casual VNeck dress and pants is different , it is much more convenient for you to cancel and reorder . Hope for your understand .

We understand your frustration with the wait time for your refund. However .Please understand it takes time for online refund . Refunds can take up to 1-2 weeks to process due to the time it takes for the payment to be cleared and the refund to be processed by our financial team. Usually , it only takes a week . We would like to assure you that we will do our best to expedite the process and ensure that your refund is processed as soon as possible.

Thank you for your understanding and patience in this matter. Please do not hesitate to contact us at service@roselinlin.com if you have any further questions or concerns.

Best regard,
Mandy
ROSELINLIN

Rated 4 out of 5 stars

Consider offering, being able to purchase some final sale items as a reward and add it to the total without shipping.

The selection of the clothing is amazing. I just think it's too bad when I had enough items for free shipping that I wasn't given the opportunity to purchase some of the final sale items as a reward for my purchase instead of the list of items that you offer that didn't interest me. The shipping charges are so much when shopping the final sale items. :-(
Perhaps offer the chance to purchase one final sale item after every $25.00 purchase of regular priced items without charging shipping costs for the final sale item.

July 3, 2023
Unprompted review
Rated 4 out of 5 stars

I love your clothes

I love your clothes. Many are so "ME", I just ordered some Final Sale items, and it opened a new account One account is enough LOL

I have a shipment arriving soon (lead times are lengthy, but coming from Hong Kong it's to be expected). I need to remember this, and also items are sized smaller.

I always get compliments on my Roselinlin items!

July 2, 2023
Unprompted review
Rated 5 out of 5 stars

So Far Wonderful!

I order from many on line places and Roselinlin seems to have a higher grade selection.
So far, I love everything I've received with no complaints!
Now I have yet another order in and I feel 100% confident I will love everything :-)

June 28, 2023
Unprompted review
Rated 5 out of 5 stars

Some wonderful finds!

I Love simple shirts and blouses with small neck openings. I have a large bust but very small neck. I found several attractive tops on your site which finally arrived today, and I am very happy with them. The fit is just what I wanted. I will order again! Ruth A.

June 26, 2023
Unprompted review

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