Roselinlin Reviews 1,412

TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

I just received the gorgeous shirt but upon trying it on, realized I'd ordered the wrong size as it's much too large for me. I have now requested an "even exchange" for the same shirt but one size sm... See more

Rated 3 out of 5 stars

You should NOT make returns so difficult. It discourages customers from buying from you if they cannot return merchandise. If you want loyal customers, make it easier to return items not hard. Do n... See more

Rated 1 out of 5 stars

So far, I am dissatisfied with how long it is taking to receive this order of 3 items. I receive no satisfaction when trying to track my order, being asked repeatedly for the same information. Then, I... See more

Company replied

Rated 5 out of 5 stars

I've ONLY just ordered so can't speak to quality, service, or satisfaction with the garments, but they are lovely and exactly my style which is hard to find. The order process was way easy, and the... See more

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3.5

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Great linen selection

Great selection although I wish the size chart was listed like the advertising sizes as Small, medium and large not size 8,10,12. Great linen selection and correspondence.

July 10, 2023
Unprompted review
Rated 4 out of 5 stars

New to this website, I decided to buy a few things

I found it necessary to check sizing on everything on this site as the measurements vary wildly by item. Am hoping I did my due diligence so everything fits. I have never purchased clothing in this price range before so I'm hoping things are okay. You have some cute clothes.

July 8, 2023
Unprompted review
Rated 5 out of 5 stars

Loved the clothes

Loved the clothes. Hope they are as good as I hope when I receive them. Could not apply the promo code that popped up and that was not good. But all in all I hope to do business again.

July 8, 2023
Unprompted review
Rated 5 out of 5 stars

You can see what you're buying!

I really appreciate the info that is detailed regarding all of Roselinlin's apparel. It shows different angles of the garment it also shows it in differing colors if it comes in other colors. The sizing chart is great because it's specific to each piece of apparel...not just a general size chart for U.K...U.S. etc. This was extremely helpful in ordering. And the extensive inventory to choose from is wonderful! Plus exceptional affordable prices!!

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

I've ONLY just ordered but great so far.

I've ONLY just ordered so can't speak to quality, service, or satisfaction with the garments, but they are lovely and exactly my style which is hard to find.
The order process was way easy, and the prices are hard to believe. I ordered 3 tops to explore. If prices, style, and quality all meet my expectations, I'll definitely order more.
I'll update this review upon order receipt.

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

I have high hopes this purchase delivers

If the clothing is the quality it claims to be and sizes I chose fit well then the prices are awesome! I actually made 2 separate orders tonight and I hope I made a good decision because the clothing looks extremely comfortable as well as classy

July 6, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID

AVOID AVOID
Company is based in Hong Kong. Takes in payment, never issues 10% discount offered, sends email acknowledgement of order placed but issues no order number.
24/7 Chat is a farce. After entering the required information, name, email address etc. (for order number I entered invoice ID received from payment processing company), merchant's chat system goes blank -literally. Waiting forever for a response, nothing happens, just a blank screen.
Attempted their chat system three times, same result: Blank screen.
Then I tried to open a case following prompts appearing on their website. Case would not advance without an order number which merchant had not provided. Invoice ID not accepted as order number.
Finally I opened a case with payment processing company which reviewed problem and issued refund promptly.
Curiously, soon after the refund request was submitted with the payment processing company, merchant emailed an order number which was the same as the invoice number I receiver from the payment company but merchant would not accept.
PS:
Subsequent addition.
Merchant response below consisting entirely of convenient excuses also seen in other review replies.

July 5, 2023
Unprompted review
Roselinlin logo

Reply from Roselinlin

Dear Customer,

Thank you for your feedback on Trustpilot!
Sorry to hear that you can not contact us Online. In recent days, the volume of our customer service inquiries has increased dramatically resulting in slow responses. We are really sorry about this.

But our live chat channel is available and we receive customers' inquiries every day. If you get a blank screen when contacting us, please check if you are visiting the correct URL(https://roselinlin.com/contact-us), or please try another browser. If there is still any issue, please email us the screenshot so that we can check and handle the issue.

Regarding discounts, there are buttons to enter the coupon code on both the shopping cart page and the payment page. If you are ordering from a cell phone, please scroll down the page to find the input box, if you are ordering from a computer page, the input box is in the top right corner of the page.

If you still can not use the coupon, please contact our customer service team directly with the coupon code information so that we can help resolve this issue for you as quickly as possible. Our team will work with you to determine the cause of the problem and ensure that you receive the appropriate discount on your purchase.

You should receive an email with an order number as a confirmation after you complete the payment. The invoice ID is not exactly the same as the order number. Please double-check the email address you left us and check your spam or junk folder. Sometimes email operators identify our emails as advertising emails and automatically block our emails. Now your order has been canceled due to you filed a case. The refund is under processing now.

We appreciate your patience and understanding while we work to resolve this issue quickly and efficiently. We value your business and hope to continue serving you in the future.

If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.


Best regard,
Echo
ROSELINLIN

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