Roselinlin Reviews 1,412

TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

I just received the gorgeous shirt but upon trying it on, realized I'd ordered the wrong size as it's much too large for me. I have now requested an "even exchange" for the same shirt but one size sm... See more

Rated 3 out of 5 stars

You should NOT make returns so difficult. It discourages customers from buying from you if they cannot return merchandise. If you want loyal customers, make it easier to return items not hard. Do n... See more

Rated 1 out of 5 stars

So far, I am dissatisfied with how long it is taking to receive this order of 3 items. I receive no satisfaction when trying to track my order, being asked repeatedly for the same information. Then, I... See more

Company replied

Rated 5 out of 5 stars

I've ONLY just ordered so can't speak to quality, service, or satisfaction with the garments, but they are lovely and exactly my style which is hard to find. The order process was way easy, and the... See more

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3.5

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Easy to shop

Easy to shop, I may have given 5 star but I need to see what the purchases look and fit like! But, looks like nice items and hopefully I won't be disappointed:)

July 24, 2023
Unprompted review
Rated 4 out of 5 stars

Lovely but too huge

I just received the gorgeous shirt but upon trying it on, realized I'd ordered the wrong size as it's much too large for me. I have now requested an "even exchange" for the same shirt but one size smaller & am waiting for your RETURN ADDRESS in order to do so. The shirt itself is lovely & seems well-made but since it's so big, it's difficult to tell properly.

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

My first experience buying on line.

First I must Tell you that I’m French, so hope you will understand watt I’m writing.
1) no mistakes in my orders. ( I order at least 5 times)
2) they also very specific about delivery. The order number always on the e-mail, also a review of my order, whit instructions about delivery, ( like the approximate date of delivery,) info on coming tracking number, and how to use it.
3) at delivery, specify watch is back order ( if there is).

The only ! Is the discount codes. They are confusing example: the discount may apply only on final sale, but not valid on flash sale, ( I put a 5 ⭐️ because I may be a part of this because of language)

I start buying during the pandemic , in January 2020.
The recent one( juillet 2023) ⭐️⭐️⭐️⭐️⭐️

Have a good day, Diane

July 22, 2023
Unprompted review
Rated 1 out of 5 stars

Overall not satisfied

It took quite a while for the order to arrive. One pair of shoes has a terrible smell. They are sandals & I'm not even sure if I want them touching my skin! The blouse fits big & as someone else said, does not look as good as the ad. The fabric seems as though it has zero breathability. The other pair of shoes are just plain cheaply made & have no support or cushioning, feels like slippers. They are making the return process incredibly difficult & keep offering more & more of a discount in an effort to have me keep them. Even when my reason for the return was clear that I did not want them!

July 17, 2023
Unprompted review
Roselinlin logo

Reply from Roselinlin

Dear customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the delivery and return process.

Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping.

Sorry to hear that the product does not meet your expectations. We are collecting feedback from our customers and working on providing more choices of fabrics. We also have been paying attention to the quality issues and keep working on improvement.

We understand that returning the item can be a time-consuming process, and we value our relationship with you as a customer. Therefore, we will offer compensation and hope you will consider accepting our offer instead of returning the item. If you still wish to return the item, please check the latest email we sent. we have emailed you the return label 2 days ago. If you can not find the return label, please contact us via online chat: https://roselinlin.com/contact-us

Again, thank you for reaching out to us here. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.


Best regards,
Echo
ROSELINLIN

Rated 3 out of 5 stars

Thrilled Until Technology Failed

loved: I loved the organization of the products. It was very easy to find what I was looking for. I also love the special offers as I spent more and reached discount incentives.
Dissatisfied: However, when I tried to choose my discounted merchandise because I had spent more than $50 the link was broken. I then passed a spending threshold and was sent a text with a discount code. I was thrilled for an additional 20% off my order. However, when I went to my cart to purchase and finish my order there was no where to enter my code. I was also told I qualified for free shipping and chose that when checking out. When my confirmation receipt was finished my shipping was not free, but cost almost 30% of my total purchase.
I tried to initiate a live chat, believing that a representative would fix these technical errors, but did not get a reply. I would love for you to fix these dissatisfactions. It would be fun to write a review sharing that you were prompt in fixing technical errors.

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

This site is beautiful

This site is beautiful - I love all the dresses and tops that I am seeing. I initially chose 6 items to order but cut it back to 1. I won't order more until I see the quality of the dress. I'm hoping this will be my go to site to order clothes!

July 17, 2023
Unprompted review

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