Rotimatic Reviews 1,942

I give one star because when we first bought the machine. It broke in first 3 days. They either don't have quality control departments or they just send crap items. After going back and forth with customers service we were able to get another machine. Literally had to write review all over social media in order for them to get the attention. We are still having issues. Their customer service departments sucks . They are horrible employee and company to begin with. I hope the ceo is reading this and getting her shit together. If you gonna cheat your customer that's horrible karma on you

I have very bad experience first of all when I bought I waited for 3 month for machine then i have problem with flour they didn’t mention that this machine only used when you put special flour , I have to sent back then they give me wrong invoice and receiving address and I applied for refund but I don’t know when I will have money back and the worst thing is that they know I have devolution the Mechine but they are trying to take money from your bank, I mean disgusting.very bad experience

worst customer service , worst purchase

Impossible customer service. Machine never connected to internet for US customer.

After dozens of hours of troubleshooting mechanical issues myself— it makes regular rotis with about 80% success but that’s it. Great idea in theory but poor execution for the price.

One of the worst service experience ever in my life. Service rep has no clue what was the issue with the unit, he was shooting in the dark assuming one of his fixes will address the issue. Reluctant on replacing the unit, but finally after numerous attempts Rotimatic has decided to replace the unit but only after they receive the defective unit first. I blindly trusted they will ship the new unit post receiving but they have stopped responding to me after receiving the old unit by their warehouse in New Jersey.

Edited 6 May 26. New unit, new issue.. same horrible customer service. After long battle my unit had been replaced (had to purchase roti for more than a month even after spending close to 2k, that is a whole different topic). Now the new unit has fan running all day and night, unless I unplug the power. I reached out to customer service (his name is Dhruvv) a month ago with the issue, so far no response. I follow up every week on the status, there is not even an acknowledgement from this guy. This is below par service for a company that charges 2000 USD for a rotimatic. Stay away from this fraud company and pathetic service.

Very pathetic support.
Every day has to spend hours.

Representatives will join the call, will ask to make rotis and will repeat same questions.
even though I can see where issue is they don't listen and follow there routine process.
Setting up call with them will need minimum 10 days, the next course of action won't happen until that call is completed.

I had a great experience. The advisor took the time to understand my issue and handled it efficiently, meeting my expectations. Thank you for the excellent support.

I am extremely disappointed with the contradictory responses I have been receiving from team. The inconsistent verdicts clearly show a major communication failure on your side. I am extremely disappointed with the contradictory responses I have been receiving from your team. The inconsistent verdicts clearly show a major communication failure on
The machine delivered to me was faulty. Despite this written commitment, every time I follow up, a different team member gives me a different story. This looks intentional and gives an impression that I am being misled. Payment has been taken and i am not receiving any support or req for Return Label
At this point, the way this case is being handled feels like: Cheating, Delay tactics, and Clear negligence from

ORDER # 78090
PROCESS THE RETURN!!!
I am extremely disappointed with my experience with Rotimatic. The machine has not worked properly since I purchased it. It frequently malfunctions and does not make rotis as advertised. For a product at this price point, I expected much better quality and reliability.
What has been even more frustrating is the poor customer service. I have made several attempts to contact the company to return the machine and resolve the issue, but I have received no adequate response. Communication has been slow, unhelpful, and in some cases completely absent.
It is very disappointing to invest in a premium appliance and then struggle to get basic support when something goes wrong. Based on my experience, I cannot recommend this product or the company behind it. I hope they improve both the product quality and their customer service processes.
We have bought extended warranty which is useless.
PROCESS OUR RETURN!

I am sharing this so other buyers do not go through what we are experiencing with Rotimatic (by Zimplistic).

We returned our machine in December 2025 after being instructed by their support team due to repeated errors (which, honestly, their machines frequently have). We were promised a replacement within two weeks — expected delivery was the first week of January 2026.

It is now March 2026. We have received NOTHING.

After constant follow-ups, they claimed the replacement had been shipped and provided a tracking number. When we contacted the shipping company directly, we were told they never received any package from Rotimatic. The tracking number provided to us was invalid.

Since then, we have been following up for the past two weeks with:
• No response
• No clarification
• No accountability

This is extremely disturbing.

They sell expensive machines. They push customers to purchase extended warranties. When the machine develops errors (which happens often), they ask customers to send it back promising a replacement — and then the nightmare begins.

No transparency. No proper communication. No delivery. Just silence.

At this point, it feels like customers are being taken for granted and misled. The lack of response and the fake tracking information have completely destroyed our trust.

The customer service experience has been pathetic and deeply frustrating. We have been left without a machine for months after fully complying with their instructions.

To anyone considering buying from this company:
PLEASE read all customer reviews carefully before making a decision. Do your research. Think twice.

We just want our machine back — or a clear and honest resolution.

Extremely disappointed.

Hello Rotimatic Team
Your poor customer service and support have made us extremely frustrated.
I submitted a refund request for Order #78800 on 13 February at 08:09 GMT.

Ticket no - 215473083868650

You policy states that there is no obligation refund.
We did not like the product, and now we absolutely dont like the customer service due to it's poor handling of the situation.
I have been doing multiple email exchanges with support on, and every customer service personal game me a scripted response stating they are handing over to someone.
The following are the dates of my contact with you:
•⁠ 13 Feb – 10:18, 10:53, 16:43 GMT
•⁠ 16 Feb – 11:29, 13:03, 19:54 GMT
•⁠ 19 Feb – 10:10 GMT
•⁠ 20 Feb – 09:39 GMT
•⁠ 21st Feb 5PM GMT scheduled call and no one joined
•⁠ 26th Feb 12:46 GMT

Despite this, it has now been over 14 days without any further response or return shipping instructions.
I am simply requesting to return the product in line with Rotimatic’s published refund policy. My next step will be if you don’t provide any action for retuning the item in next two days, I’m taking you to UK Consumer Court.
Do not reply to me with the same scripted reply, please, to meet your SLA of response time. I am simply reuqested return shipping instructions.

We ordered our Rotimatic back in November and were given a delivery date of 8th February. Unfortunately, the product was not delivered on the promised date.
What is even more disappointing is the complete lack of communication. We have received no updates, no proactive explanation for the delay, and no response through chat or customer support channels. When customers pay in full upfront, the least expected is transparency and timely communication.
At this point, it feels like our money has been taken with no service provided. Delays can happen — we understand that — but ignoring customers is not acceptable.
We sincerely hope Rotimatic improves its customer service and communication process because this experience has been extremely frustrating and stressful.

Poor quality product and customer care is worse even if you have extended warranty. They dont honor it.

Always a great team to ensure concerns are resolved readily. Lovely product backed by a superb team.

This experience is extremely frustrating. It feels like a scam because I can never reach a real human representative. I still haven’t received my order, and there have been no updates from the company.

If I could give 0 stars; I would. Definitely a scam. I ordered last year and still waiting although I paid for expedited shipping. CS is pathetic. Despite numerous chats and assurances that it will be shipped, I still didn’t get anything. Whenever I contact them, i get told that someone will contact within 24-48 hours only to be told further that we are looking into logistics etc. I asked 100 times for my order to be cancelled and money refunded but again no answer. We are talking about 2000€ that they have scammed me out of. Just pathetic

Excellent support by the team.

It doesn't justify $1500 , no way.
I had multiple issues, pretty much every day , spending hours of chat with customer support ( which is slow ) .
I paid around $2000+
They need to improve a lot , I am wondering why there is no other competitor once there is, they are gone .

Uncooked rotis, tons of error messages, not worth the money I spent. Let other friends know this who were contemplating to buy the new rotimatic

I used Rotimatic 03 years and after that I ordered this Rotimatic Next. This one is the best and team improved Rotimatic Next compared to earlier version. Our family is very happy with this product and Thanks for making service class life easy.