Rotimatic Reviews 1,942

I ordered the device in November, with a delivery date of 2/8. For the past two weeks, I’ve been reaching out for updates but keep receiving the same standard response from Rotimatic saying that someone will contact me within 24–48 hours. Unfortunately, no one ever follows up, and there has been no update on my order.
At this point, I’m considering canceling the order. Has anyone here had experience with their cancellation process? I’d prefer not to start another round of chasing them just to complete the cancellation.

I ordered the Rotimatic in December and have been waiting for months. The delivery date kept changing — first Feb 12, then Feb 15 — and now they can’t even give me a proper timeline. Customer support is a complete nightmare: every time I reach out, they say someone will contact me within 24–48 hours, but no one ever does.

On top of that, many of my friends who actually received the product say it’s not as good as advertised and has constant issues. Between the endless delays, poor communication, and questionable product quality, this has been an incredibly frustrating experience. I would strongly advise against buying Rotimatic — it’s not worth the hype or the money

Rotimatic next was delivered on 19th Dec and I initially contacted customer service department on December 29, 2025, concerning a malfunction with my new Rotimatic appliance. Waited for responses, explained and sent pictures and videos...the same thing to number of associates.
Following a Zoom consultation on January 21, I received an email requesting details such as the machine's specifics, order number, and confirmation regarding the availability of the original packaging. I was subsequently informed that a replacement machine would be dispatched, and instructions for returning the faulty unit would be provided via a separate email.
Despite these communications, I have yet to receive any further updates, and nearly a month has passed without resolution. My attempts to reach customer service have unfortunately been met with no response, or repeating myself, automated responses which has caused considerable frustration.
The appliance has been in my possession for approximately two months, and due to this persistent fault, I have been unable to utilize it. The lack of responsive customer support, contrary to what was advertised, is concerning and frustrating.

This company is a SCAM. You may not even receive your order. If you search online, you will find many customers reporting that they never received their machine. The customer service is extremely poor, and getting a response is very difficult. I don’t even want to give this one star — I was forced to give a rating just to write this review. Do not buy this product. I regret not checking the reviews before placing my order.
My expected delivery date was 7 February, and I still haven’t received any update or communication about a delivery date. This kind of poor communication does not reflect a company that is growing or values its customers. Despite emailing the Roti Matic Team - Allan Jae, Romit Aggarwal, Dhruvv Romil Zaveri, Jebriel Cagas, Norman Mancao, Angelo Abueva, Rumzy Lee Orcullo - THERE'S NO RESPONSE AT ALL. I will be filing a formal complaint with the consumer protection agencies in California. WORST CUSTOMER SERVICE. I would not recommend it to anyone. The customer service was nonexistent. I have been emailing and messaging the company almost daily for the past two months, requesting assistance and a return. The customer service was nonexistent. I have been emailing and messaging the company almost daily for the past two months, requesting assistance and a return. Throughout this time, I remained polite, patient, and clear in my communication — yet I was repeatedly ignored or given NO RESPONSE with no real resolution. USELESS COMPANY.

Our rotimatic next experience had a very bumpy start; shipping was delayed, dough balls were poorly formed, and customer service was hard to reach.

However once we got to customer service, the shipping was expedited, they were able to remotely fix / tune the rotimatic. Now, we can dependent on the rotimatic for our daily routine (instead of last minute surprises).

Looking forward for the updated recepies to be available.

I don't want to even give this one star.i was forced to give so that i can write this. Don't buy this, this is horrible product. It can't make basic rotis properly. Forget about jowar roti and other options. I was asked to return my machine for better replacement with jowar roti option but i havent got in in more than a month. Pls don't waste your time on this product

Got Rotimatic next delivered after 2 months
. As soon as I started get a message the pans cannot heat, call customer support. Took another 1 month to get an appointment for customer support to look at it. Finally alarmed to ship the product back. After another 2 weeks no information where is my order. Pathetic customer service.

My experience with rotimatic customer care is extremely disappointed. They raised th replacement for my defective machine, it’s been close to 1 month now I am surviving without machine, where they are not replying me to know the ETA when would I get my replacement. I tried to reach the out from phone, wats app, email , application , but no luck. I have spend $2000 including warranty but I am not getting any reply

The company is scam . You will not receive your order. You can Google it and many people have not received the machine. The customer service is very poor and you don't get a response. Even the quality of the machine is very bad

The representative stayed online throughout while I was trying his recommendations . The rep was very patient and thoroughly looked at the different issues. My Rotimatic made roti after a month now, very happy .

Rotimatic is an awsome machine but the customer support is also excellent. Didn't take much time to resolve a small issue.

I would have given zero stars if I could. I was a happy user for several years of rotimatic before it broke down. I ordered rotimatic next with 8-10 weeks delivery timeline. While it felt a lot of wait time, I thought it would be worth it. After 10 weeks the machine did not arrive. I contacted customer support and chat several times and there is no response to multiple messages of mine. It feels almost like a fraud where you pay over £1200 and not even receive a response. Thankfully I had paid with a credit card and would raise it with them to see if I can secure a refund.

Edited: 18 Feb
For one I believed something was going to get done when their team replied below ( which by the way is the second time now! ) that send us an email and we will action it ...
Its another 7 days to that action and here we are STILL NOTHING.

The only reason I am forced to chronical the engagement here is for people who havent bought to REALLY know what tehy are getting into and for this "team " who says they sorry to DO SOMETHING ABOUT IT!!

10 Feb :
If only I had seen the experience of some of the guests here!
1) The quality of the parts - disaster . We have now run through 3 dough cups in less than 5 months and the convenient answer - this is not our issue! The machine only ran without a problem for the first year and downhill after that
2) Whats worse - the delivery of the product itself - it has been over 1 month now and there is no sign of the latest delivery. NOTHING - you cant find anything on UPS
3) Customer Support - Well the less said the better .. Try finding a customer care colleague to speak to and assuming u reach one the response" give me time to review I am handling multiple requests!!" I gave up after waiting for 45 mins

It is such a shame that for a product which could serve such a huge demand has been thoroughly let down by its experience..

So if u have not bought it - dont , its not worth the subsequent heart ache

Denied to replace a machine that stopped working in a few months. A manufacturing defect was diagnosed, but the team said they couldn’t look up the warranty details due to data sync issues. Very unreliable! ZP82412CAB9CD

I placed an order in November 2025 and the delivery was promised in January 2026. I still don't have it with ZERO responses from possibly everyone who I can contact from Rotimatic

There was no communication from anybody about the delay. I checked on the customer portal and it gave me a later date, but for the past week no dates are given for the delivery and it is suggested that I contact customer service. Once I email them/chat with them they don't respond with any information.

In summary, they have taken my money and it seems like they have done the runner.

Updating this on Feb 13, 2026 - 9.12 am NZT.

Updating this review again because despite of emailing the Rotimatic brands team, Pranoti, and the support team two days ago on same email trail again which has all the details of the order and interactions so far, I see an updated response from the Brands team of Rotimatic 12 hours ago to send them order details.

I have sent the details again this morning.

I am clueless as to what is expected of me now.

I suggest you check your emails and pick up the phone and call me with an update.

Updating this on Feb 19, 2026 - 10.10 pm NZT.

It is now 15 days after the promised delivery date when the order was placed. And despite of numerous emails to the customer support, brand team, and assurances from numerous people, there is NO expected delivery date yet.

The numerous updates I have received have the same message which reads as follows:

"Hello Prasanth,

We completely understand your concern and worry. Please be assured that your order is currently under process and we are coordinating with our logistics team to fast forward your shipping.

We will share the necessary details with you once we receive them. "

This co. has taken my > $3000 in November last year with NO communication about when the order will be delivered.

Rotimatic's BrandsTeam/CustomerServiceTeam/Pranoti

Stop this bullshit and cheating and give me a date of delivery.

Updating this on Feb 24, 2026 - 1.52 pm NZT.

An email sent to me by the CEO of Rotimatic (Pranoti) on Fri, 20 Feb 2026 at 3:15 AM, where she had confirmed that the order will be dispatched on Monday, February 23rd and I would receive the tracking details on the same day.

Today is Tuesday, February 24th and it is 1:47 PM and until now there is no confirmation and no tracking details received in my email box. 

Today is Monday, April 13th and it is 10:06 PM and the item has supposedly been despatched but not arrive yet. No response from the support team, brand team, Rotimatic CEO-Pranoti, and anybody else despite of emails.

Rotimatic's CEO and BrandsTeam and CustomerServiceTeam members have been constantly lying, bullshitting to me through emails with no sight of delivery of the product.

Daniel did an amazing job in making sure that ALL our problems were addressed. He patiently troubleshooted all minute details until we got perfect ROTI out of the Rotimatic maching. I was really happy after our tech session.

It worked great while it worked - about 4 weeks of usage only - one day it just stopped half way through a cycle - the machine does not turn on - I have reached out to customer service - let us see what they do .. I am really disappointed ..

The support was good and quick. Remote access of machine was geart. The guy over phone was technically sound.

Edit: February 9. 2026- To the Rotimatic team, I don’t want it. After I sent them an email letting them know that I’ll be filing a formal complaint with the consumer protection agencies in California and Singapore, they have started communicating again. Now they are working on shipping the machine. I’ve told them I don’t want it and to issue me a refund as I asked. I can’t imagine having to deal with them if something goes wrong with the third machine they are trying to send to me.
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I’ve been a loyal Rotimatic user since 2014, using the original model for a decade.

In June 2025, I ordered the new machine and received it in October 2025. However, I was informed that the machine needed to be returned for a replacement. Despite returning the machine, I haven’t received any further communication from the Rotimatic team. This is the second machine I’ve had to return because the first didn’t work. They were supposed to send me a third one. I think I’ll need to dispute the charges with my credit card company since I haven’t heard back in about a month.