Rotimatic Reviews 1,942

My Advanced Rotimatic, order number #68061, which was delivered in October 2025. Unfortunately, the machine has never functioned properly since the day it arrived. Every time I attempt to use it, the unit only produces flat dough and fails to make chapatis. I have tried multiple brands and types of flour, followed all instructions, adjusted settings, and repeated the calibration steps, yet the result remains the same. After months of attempts, the product is still unusable. I have reached out to customer service on several occasions but have not received any meaningful assistance or resolution. As a long-term customer, this experience has been extremely disappointing. I invested in this machine expecting convenience and reliability, but instead I have a non-working appliance and no clear path to help.If anyone knows what to do next, Please let me know how to resolve this matter.

Worst product and worst customer service, would not recommend it to anyone

I spent nearly $1,900 on this roti-making machine and deeply regret it.

The machine did not meet expectations, and when I tried to address the issues, the customer service was nonexistent. I have been emailing and messaging the company almost daily for the past two months requesting help and a return. I was polite, patient, and clear — and was repeatedly ignored or stalled with no real resolution.

For a product at this price point, I expected reliability and at least basic customer support. Instead, I’m left with an expensive machine I don’t want and a company that refuses to take responsibility.

If you’re considering this product, be aware that once they have your money, getting support or a return may be extremely difficult. I would not recommend this company to anyone.

It's really convenient, don't get me wrong. However, I think it could do with a lot of improvements.
The size of the rotis can't be changed - that is still acceptable, however if it's a machine and automated to some extent then I don't know why we still need to babysit certain steps.
1. The flour, water and oil attachments are so small that you have to constantly re-fill them. This doesn't help when you have it set to making anything over 10 rotis.
2. The machine needs to be placed on top of a board or a layer - cannot sit right on the counter top- because the rotis dispense at the lowest level - and when there's multiple rotis coming out when ready - they often queue up and then result in some rotis not forming properly because the dough ball also lands in the same spot as the previous roti was dispensed.
If it's so expensive -then I wouldn't expect such entry level issues.

Rotimatic Next: A Hype Machine with a Lack of Reliability

We’ve invested months in trying to make this overpriced machine work, but after multiple emails and constant back-and-forth, it remains completely unreliable.

The machine is plagued by endless errors, such as the kneading tray and blade getting stuck, as well as issues with adjusting the settings. These problems make it impossible to use the machine effectively. The consistency of the rotis is also a major concern, and the app itself doesn’t work properly..

Customer service is not responsive. Regardless of how many times we’ve requested a refund or a replacement, we’ve only received the same robotic responses. This is not just a faulty appliance; it’s a company that seems to care little about its customers once they’ve made a purchase.

Save yourself the stress and stay far away from Rotimatic.

Very useless machine- rotimatic next. Keeps wasting off dough balls and not at all reliable. Yoh will be hungry waiting for 30 mins and will finally choose to cook yourself/use the readymade roties.
Wasted so many hours. And their customer care experience is shit. They have no questions asked 30 days return policy but i have a email thead requesting return like 15 times and they have a default answer of connecting out to technical support even after i connected.

Definitely fraud.
I ordered this rotimatic next machine for my old mother so it will save her efforts. I placed order in may 2025. It was delivered in September 2025. It was configured in October 2025 worked only until November 2025.
Since then stopped working.
These people don’t have any direct customers support line. All they have left is email. That itself tells about this fraudulent company.
Since then they are just bullshitting about sending some part. As of today it is February 5, 2026. Machine is a junk.
I spent 1800USD for getting this junk which didn’t even work for a month and now it is only giving mental stress.

They send some bluedart tracking number of the machine that was already delivered in may 2025.
No response.

DO NOT BUY.
YOU WILL REGRET

There are some technical issue with rotimatic but technical team is very supportive

update: I received the device and its very good. thank you. wish the delivery experience and communication was better.

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No delivery even after 10 weeks. And they tell me they haven't even allocated the device, let alone ship it.

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i have communicated with you guys since week 8 and i was told its on track and that i should stop mailing and asking and i will get the device by 5th feb (10 weeks). Even on 3rd feb when i asked why i havent received any shipping information you guys said its on track to be delivered by 5th feb.

Then after 10 weeks you guys apologise and say you will put me on priority for allottment. why wasnt i put on priority list earlier. And now its 11 weeks and there is still no shipment information. which means god know when you will ship and when it will arrive.

You guys are lying and misleading and your customer care only stalls with no clear information.

if you cannot promise your delivery, you should shut down your company rather than harass the paying customers and lying through your teeth.

Follow up on Rotimatic:

After my previous review here Rotimatic responded with in hours and also deemed the machine defective and suggested a replacement. But that was the extent of the communication. Actually getting a replacement has not happened. I followed up multiple times by replying to their email but there has been no response, just crickets from their end.

Not really a great experience. We’re stuck with a very expensive faulty machine that doesn’t work.

I am writing this to warn others: Rotimatic has been an absolute disaster from day one. I received a faulty machine from day one. When I reached out for help, their customer service 'ghosted' me, clearly trying to delay their response time.

After finally admitting the machine was broken, they sent a exchanged unit which arrived equally faulty. They have even confirmed themselves that this second machine is also defective. Despite this, getting a refund has been like pulling teeth. They are now attempting to blackmail me into withdrawing my Section 75 claim.

I have already initiated a chargeback through my bank and filed an N1 claim in the UK courts. I will not be intimidated into dropping my legal protections. If you value your money and your sanity, stay far away from this company

Good product, but absolutely the worst customer service. When something goes wrong, you're likely to want to throw away the machine instead of seeking help from customer service. We receive many emails offering help, but the instructions are useless. DO NOT BUY THIS PRODUCT!

Please be cautious in buying this machine. After 3 months of waiting, we were delivered a faulty machine. When we contacted the customer care, they asked us to return the faulty machine and promised a working new machine will be sent. The faulty machine has been sent back to Rotimatic. After that customer service started ignoring our messages and emails regarding the replacement product and after multiple emails when they responded, they said that the case has been transferred to a senior technical team, instead of sending us a working product. Its almost 1 month since we returned the defective product and awaiting a working product.

I am giving 1 star as I am unable to give 0 stars on trust pilot.

Replying to @Rotimatic message below - We already sent mail to this email id and we haven't received any response. Please check your own records for the mail titled "Please give us an update on our replacement" you received on 2/Feb/2026 and followed up again on today.

Replying to @Rotimatic message dated 12/ Feb/ 2026 - Rotimatic, please have a look in your inbox. We have sent multiple emails to the email ID you have mentioned. The order No. is 74210.

Hello,
I have trying to resolve issue with my rotimatic that we are experiencing for last few months. We reached out rotimatic customer service through phone, chat, and email. All we get is team is working on this issue but we haven't recieved any resolution yet on this. We are reaching out to see if there is any way to escalate this issue and resolve as soon as possible. Reference case id -21547291116.

I have had the Rotimatic NEXT for a few months. The machine is working and was replaced in the original form as it had issue but the customer service is top notch. They supported me during initial stage and also in between when had minor issue with an alarm. They are with you always. Full marks to the customer service

Good technical support and even though there are delays in shipping replacement parts, but they have come through

I don’t usually leave public reviews, but my experience with Rotimatic has been so frustrating and poorly handled that I feel the need to warn others.

I have celiac disease, so this wasn’t an impulse purchase for me. I genuinely believed this machine would help me eat better and more safely. After a lot of hesitation, I finally spent the money and placed the order.

The first issue was delivery. It took months to arrive, and when it finally did, it was delivered to the wrong unit number — even though I entered my address correctly. I only found out because my neighbor contacted me. While I was understanding about delays due to international shipping, this was still concerning.

Once I had the machine, things got worse. I was never able to use it even a single time. It kept throwing error messages, so I contacted customer support. I spent hours over several weeks going back and forth with them trying to fix the issue. They were unable to resolve it, and during one of their remote troubleshooting attempts, the machine actually short-circuited. At that point, it became a safety concern.

After waiting months for delivery and weeks for support, I was left with a machine that never worked.

When I asked to return it, they kept pushing discounts and replacement offers instead of processing the return. After everything that had already happened — especially the short-circuiting — I no longer felt comfortable bringing another machine into my home. It took multiple attempts just to get the return approved.

After I returned the machine, communication almost completely stopped. I’ve been trying for weeks to get updates on my refund. Most of the time, I get no response at all. When I do hear back, it’s vague messages like “someone will be in touch,” and then nothing happens. I’ve been passed between different people with no clear answers and no resolution.

What makes this even more unacceptable is that the refund delay has gone well beyond the timelines and commitments outlined in their own refund policies on their website. At this point, they have the product I paid for and they are still holding my money.

As of today, I have not received my refund.

When a company takes your money, takes back the product, ignores its own written policies, and refuses to provide clear communication, it starts to feel less like incompetence and more like bad faith. In my opinion, this experience borders on a scam and is incredibly concerning.

Even if there were legitimate processing delays, I would expect honest communication. That hasn’t happened. This entire experience has been a huge waste of time, money, and emotional energy.

I can’t even comment on the actual product performance because I never got the chance to use it. Based on my experience, I seriously question how genuine the overwhelmingly positive reviews online really are.

I would strongly caution anyone considering this purchase to think very carefully before spending their money.

The rotis are made much bigger and better now, they are being made very soft.

This is a follow-up to my earlier review regarding Rotimatic, and unfortunately the situation has only worsened.

Over 20 days ago, Rotimatic publicly responded to my review, apologized, and asked me to email a specific address to “fast forward” the issue. I contacted them immediately, exactly as requested.

Since then, there has been no response, no status update, and no replacement provided.

The machine remains completely unusable, despite being well within the warranty period. At this point, we have lost months of warranty coverage simply waiting for support to act. Public replies followed by inaction feel misleading and show a serious lack of accountability.

For a product marketed and priced as a premium appliance, this level of post-purchase support is unacceptable. Customers should not have to repeatedly chase updates, escalate publicly, or wait months without a working device.

Based on my experience with both the product failure and the prolonged lack of resolution, I am extremely dissatisfied and would strongly caution others to reconsider purchasing until Rotimatic demonstrates consistent, reliable customer support and honors its warranty commitments.

This has been an extremely frustrating and unacceptable experience. Rotimatic’s customer service is completely incompetent. The agents clearly have no visibility or understanding of the order status and keep sending the same copy pasted responses without actually resolving anything. After a few scripted replies, they simply stop responding altogether. The delivery date has been changed multiple times with no explanation or accountability. I have tried reaching out through both email and chat repeatedly, and every attempt has been a waste of time. At this point, the behaviour feels deceptive. The company does not deliver what it promises and shows no respect for its customers.