Rotimatic Reviews 1,942

Thanks to Princess from Rotimatic for patiently going through the machines functions and recalibrating it.

I bought the Rotimatic with very high expectations, but my experience has been extremely disappointing.

From the first week itself, the machine started showing constant technical and software errors. Sometimes the dough ball wouldn’t form, sometimes the rotis came out undercooked/raw, and sometimes the machine would show errors like recipes not found or options showing “coming soon.” If you want to eat raw or half-cooked rotis, this machine might be fine — otherwise be prepared for frustration.

The biggest problem is that you cannot fix anything yourself. When something goes wrong, you are forced to contact customer support.

And their customer support is very slow. You send a message and typically get a response 24–48 hours later. It is absolutely not instant. Every interaction takes a lot of time and back-and-forth, and meanwhile the machine just sits there unusable.

I bought this machine to save time and effort, but it ended up wasting a lot of my time instead.

After multiple issues in just the first week, I decided to return it. The return and refund process has been extremely slow and tiring as well, with a lot of delays, approvals, and follow-ups needed.

For a machine that costs around $1800+, this level of reliability and support is simply unacceptable.

Overall, very poor experience:

Unreliable machine

Frequent errors and undercooked rotis

Very slow customer support

Very slow and exhausting return process

I would not recommend this product based on my experience.

Hi
I have been rotimatic customer from 2021 and from that point i'm in a process of doing a replacement for the 3rd time. I will be very honest here that so far I am not happy with the performance of the machine. It has never worked properly for me consistently. I am right now in a process of getting a replacement and may be an upgrade if the Rotimatic team agrees with the email i have sent to them and one of the support person is working on it. But it is very very hard to get the timely reply from the support. I would really appreciate if the rotimatic support can provide me when the replacement will be shipped, as the defective machine was sent and received by them almost 10 days back.

Harold helped resolve the transfer arm issue quickly over a video call. My rotimatic next is fixed again and ready to make great rotis!

Finally sent a link to cancel turns out the link allows you to cancel then Rotimatic ignore the request and reinstate the order without a refund. This is fraud. This is a company that thinks it will get away with fraud. They alhave a sale on now trying to con more people out of money for a product that does not work. Again I will get my money back

Issue fixed very easily

Worst product. Would call it a total scam. Do not waste your $2000. I purchased the new rotimatic next and firstly it took around 2 months to receive the product. When you receive the machine and unpack it, the product does not look new. It feels like its a used machine just packed and sent over. All the attachments are plastic and appear of very cheap quality. On the day I received the machine, I made 4 rotis, which took around 30 mins and all four were uncooked from the corners, the hot plate pressing on the roti is small and hence the sides aren't getting cooked well. I had to throw them away as they couldn't be eaten. Cleaning the machine take 60 mins which includes cooling the machine down. The Next day, tried to turn it on and each time you turn it on, it kicks you off the wifi and have to reconnect. Right after it kept showing me errors saying unable to transfer the doughball. contacted customer care and they tried to update a software. Again mind you, brand new machine just a day old and second day not working and the customer care remotely does a software update. I tried restarting the machine after that and again same error. At that point, the customer care tells me that they need me to schedule a appointment with a tech to do a video call. When I checked the next availability, its 3 weeks latter which would lapse my 30 day return period. Right after that, when I expressed my concern to customer care, they tell me that they were able to fix the issue remotely and It should work. tried again and same error. at that point I had made the decision to return it. this is a total waste of time and scam. When contacted customer care, firstly they wouldn't respond for at least 3 days, latter 5 times, in spite of requesting for refund, they keep sending me a message saying they can send me a tested and functional unit with a $200 rebate. After facing this situation, I was firm with my decision. after requesting them 5 times, which took around 10 days of back and forth messaging , as the team will convince you very hard to take a replacement and get bribed with their incentives, I finally got a message which said that I shall receive my return shipping label in 5 days. Hoping to get this returned and get refunded soon.

Note:- I am still waiting for the shipping label which I haven't yet received. was advised that I should receive it in 4 days and its over 4 days now. I tried to write back on the email address below which is brandteam at zimplsitic.com. The email bounced back as the domain for this email address cannot be found. Kindly beware and stay away from this fraud.

Over all very good

Honestly, don’t bother buying this machine.
They claim 24/7 support, but that hasn’t been my experience at all.

A fault in the machine caused the flour container to break. I reported it straight away and was told a replacement would be sent, but it’s been over 15 days and I’ve received nothing.

I’ve tried support chat, WhatsApp, and email — none of them work. There’s no phone number either, and it feels like I’m just being ignored.

I’m now left with a machine I can’t use and will have to take this up with Fair Trading.

This is one of the most frustrating products I’ve ever purchased. From day one, using the Rotimatic has felt like a constant exercise in micromanagement rather than convenience. Rotis do not cook properly even at the highest heat setting, and the dough stacking issue happens almost every single time, making the machine unreliable for regular use. What’s even more unacceptable is the customer support. Every interaction feels scripted, they send the same template responses, ask for multiple photos and videos, and claim they are “working on it in the background.” Then hours, sometimes days pass with no follow-up. By the time you go through this exhausting back-and-forth, your return window is nearly over, which feels intentional and extremely unfair to customers.

For a product that is marketed as premium and priced accordingly, this level of performance and service is simply unacceptable. Instead of simplifying daily cooking, it creates more stress and wasted time. It’s disappointing that a product representing Indian innovation delivers such poor quality control and customer care, ultimately damaging trust and reputation rather than building it. It’s a shame!

I strongly regret this purchase and would not recommend Rotimatic to anyone expecting reliability, transparency, or responsive support.

It took a month and half to get resolution but I finally got it. This is my 3rd machine but the new version is by far the better one. Perhaps, there should be more availability with tech support on several time zones. The best I could see was one week out from a time of contact. If you miss, then certainly you'd wait for a few more weeks. Nevertheless, the support was awesome and I was able to get the errors resolved. Great work guys. Keep innovating Roti"ma"tic.

Had issues in starting Rotimatic plus. Jose and Jhon were prompt in responding and solving the problem. It was a smooth conversation.

I’m Rotimatic customer since they started there previous machine was good , this Rotimatic next is complete failure . Total disaster ! Rotis are half cooked it get stuck and so many more issue .
Worst part is there customer support . Be prepaired to wait all day in order to chat and get support . Even then they are not able to fix anything .
Please avoid this machine !,, and company
IM STILL RUNNING AFTER THEM !! ALL YOU GET IS NEW AGENT WITH SAMD STORY .......

Very bad customer service support.

Ordered Rotimatic Next on Friday night, but decided to cancel Saturday morning. Portal let me cancel, no issues and says refund is being processed.

You would expect the refund to be processed in 2 weeks, but not with this company.

Their 24/7 phone support is a voice mail and with over 10+ calls cannot get someone on the phone.

Their email and chat support cannot give me an ETA to get refund processed.

Finally had to do a charge back to get the money back. Do some research on their post sale support before making your final decision.

I cannot imagine how their warranty support will be like given my experience.

am absolutely furious and regret every penny I spent on this overpriced, unreliable piece of junk called the Rotimatic. I bought it with an extended warranty, thinking it would give me peace of mind – what a joke! With 3 years still left on that "premium" warranty I paid extra for, the machine has been plagued by a persistent "tunnel blocked" error for the last 3 months, rendering it utterly useless. And their so-called "support"? It's a pathetic, infuriating nightmare that will drive you insane. Let me break it down: The issue isn't a blockage at all. I've cleaned the tunnel obsessively, following their worthless instructions multiple times, and dough STILL flows out from the container. It gets laid on the vertical bottom, but the roti never forms properly. Clearly, it's a faulty sensor that's fried and falsely detecting a flow problem, but Rotimatic's brain-dead support team refuses to acknowledge any hardware defect. Instead, they bombard you with irrelevant YouTube videos on "how to clean the tunnel" – as if I'm an idiot who hasn't tried that already. This has NOTHING to do with cleaning! Their support system is a total farce. You message them mid-roti-making crisis, they pop online, spew the same garbage video, demand photos (which I've sent a dozen times), and then vanish into thin air. You wait hours, give up, and go to bed frustrated. Come morning, some AI bot shuffles your ticket to another clueless rep who starts the cycle all over: same questions, same video, same BS. If you don't respond within 4 hours (because, you know, people have lives), the AI auto-closes the ticket like nothing happened. Rinse and repeat – I've been trapped in this hellish loop for months, opening new tickets every few days just to get nowhere. Worse, there's NO proper ticketing system, NO call references, NO escalation path, and ZERO second-level support. They ignore your pleas for real help and flat-out refuse to replace the machine because it would actually cost them money. Their flashy marketing suckers you in with promises of effortless rotis and "reliable" extended warranties, but once you're hooked, they couldn't care less. You're left with a $1,000+ doorstop and endless aggravation. DO NOT FALL FOR THEIR HYPE! Rotimatic is a defective product with non-existent customer service. Save your money, your time, and your sanity – buy from literally anyone else. If you're considering this, RUN the other way. You've been warned! #RotimaticScam

Absolutely useless machine; was looking forward to make life easy and purchased it. From the start there were faults in water coming to dough making unit. All the containers are cheap plastic parts and flimsy. After several attempts, the dough was sludgy and constantly showing error. After 2 hrs of trying, contacted technical support which is non-existent, even after 20 mins of waiting, no help was available. Imagine the frustration at 11 pm ! Decided to return the machine within 30 days window period. The customer support team then tried to persuade me to keep the machine, offer free replacement/ offer USD 100 off etc , but I didn't want to have any more headaches and returned the machine. Later read on social media about many people having same experience like me and trapped with an useless machine. Think twice before buying; also if any servicing is required, you need to ship it overseas and feel glad that I returned it as couldn't cope with the extra stress !

Rotimatic has worst support team, they are bunch of shameless people, wrong advertisement and no response.

When I was stuck with something not working or a question I just email support and it feels they work 24hrs in a day because no matter whenever I replied, they answered back within 1hr and assigned respective people to solve my problem.

I have reached out the customer support service for the issue I am facing in Rotimatic Next and my ticket has already been passed to more than 6 Support team members. Many of them asking the similar information again and again

Though it took sometime to resolve the issue, but the tech support was great and they kept the communication flowing and resolved the issue