Roundel Manufacturing Limited Reviews 33

Purchased a new build property and need to order some extra / replace items to configure to our liking. However, you can’t speak to anyone over the phone and they do not respond to your enquiry form online. Can so one please get in touch so I can can order the items I require.

Moved into a new build a year ago, with the kitchen supplied and fitted by this outfit. The gap underneath the cupboards is littered with rubbish, empty packets, dust and debris, and the quality of the workmanship is terrible. I raised some snagging points with them. The contractor for Roundel came out, measured up the correct size for the replacement part, and went away. A month later it gets delivered and the guy comes back to fit it - the piece is exactly the same size as the part that was wrong the first time. So he takes it away and asks them to remake it.

Since then, I've had half a dozen missed appointments from Roundel. Their customer service team keeps assuring me that I'll get an afternoon appointment slot, as I'm not available in the mornings. Each and every time, I see them appear on my Ring doorbell at 9am. This has now gone done as me having "missed" too many appointments, despite them being five hours earlier than we agreed.

They now won't speak to me and insist any communication is done via the homebuilder I bought the house from. I was assured multiple times by email that my appointment time would be the afternoon of Friday 27th February. For the first time ever, I actually had a knock on the door in the afternoon - the only problem being that they came on Thursday 26th February when I wasn't available, and that is apparently my fault again.

Absolutely terrible workmanship, zero pride in the job, nonexistent customer service and an impossible challenge to get problems fixed. Hire Dave from Mybuilder who will fit an entire kitchen for £40, you'll probably get better products and service.

Bought a house and enquire regarding extra kitchen units sent me a brochure but getting them to email you back for after sales is totally bad I sent 4 plus last week and get totally ignored the after sales people to buy extra for a kitchen what’s purchased through this company and you Carnt ring as you get sent from pillar to post not happy

Had to buy addition to my fitted kitchen in new build as wanted to buy my own appliances absolutely appalling customer service from this company unable to talk to a real person everything done via email ended up with wrong unit and now having to pay for another unit if been able to talk order through with someone this would have been avoid don’t use these if at all possible

I have a new build with a Roundel kitchen. The kitchen is to a fantastic standard. Been in a year already and I'm still very pleased with it!

We purchased a new build house and safe to say our experience of this kitchen company is awful. Primary reason being the build quality and lack of production quality checks before issuing goods.

Today we had yet another delivery and installation of fault goods, better still damaging another bit of the kitchen while changing things.

Are we expecting too much by wanting brand new goods that arrive in perfect condition…

Perhaps visit / production number 6 will achieve a better result…

I purchased a kitchen cabinet from Roundel to add to our existing units.
We had an issue with the delivery date,
After getting in touch with the business manager (who was brilliant)
We eventually got things sorted.
From ordering, to delivery (apart from the hiccup) everything and everyone were very professional and I couldn’t be happier.
I wouldn’t hesitate to recommend Roundel.

Bought a new build which had a Roundel kitchen in it but wanted to amend and add to it at a cost of £2.5k which is dearer than other companies we approached but to the colour and style we went with them so they matched.

Initially the ordering process was easy however when the units finally arrived more than half were scratched or damaged. This is due to multiple items being packed together and no protective film or protective paper.

They replaced the damaged items, however when the next batch arrived they were exactly the same.

Contacted Roundel and now we are now being ignored, so we now have a half finished kitchen and a garage full of damaged doors with no resolution in sight.

Not sure what the solution is but have lost any faith in the company - they are shocking!

Bought a new build with bellway and they use roundel kitchens. We have been in the property less than a year and have noticed swelling, bubbling and screws poking through the wood. They have refused to replace the cupboards because they state it’s water damage?! Laughable in a place like a kitchen where water and steam is in constant flow. Kitchen cupboards should be able to withstand this. I will be reporting you to trading standards and taking you to a small claims court. By the looks of the reviews here and on trust pilot there shouldn’t be an issue either. Dodgy, cheap, not fit for purpose!!!!

The worst company I have ever dealt with. Very poor craftsmanship. VERY POOR QUALITY MATERIALS!!!

Bubbles on the cabinets after 9 months—reported under warranty, replaced, and guess what? After another 9 months of regular use, the same thing happened again. Bubbles, bubbles, bubbles!!!

Reported it a second time, a guy came, took pictures, and in his report, he wrote that if it's not visible from 1 meter away, it's acceptable!!! SHOCKING!!!

And now what? A brand-new kitchen, and I have to replace everything at my own expense? I have never in my life seen bubbles appearing on cabinets after just 9 months!!! And I’ve had many kitchens in my life!!!

I STRONGLY ADVISE AGAINST this company!!! There are plenty of other, much better companies that use far superior materials for the same price!!! I do NOT recommend this one!!!

Unless, of course, you enjoy having problems!!!

I recently purchased a kitchen from Roundel, and I couldn't be happier! From start to finish, the service was excellent, and the quality of the kitchen is outstanding.

The design process was smooth, with great advice and support along the way, ensuring the kitchen suited my space perfectly. My kitchen not only looks fantastic but is also built to last.

I highly recommend Roundel to anyone looking for a high-quality, well-made kitchen with great service to match. A five-star experience!

I would highly recommend Roundel Kitchens. My kitchen is of exceptional quality, combining robust craftsmanship with sleek, thoughtful design. Every detail has been carefully considered, making it both functional and beautiful. The delivery process was seamless, with everything arriving on time and in perfect condition. Highly recommend for anyone seeking a stylish, durable, and hassle-free kitchen solution.

We required a new kitchen and we contacted Roundel. The person that came out to measure up was extremely helpful, advising us the design, style and Colours, nothing was an issue. We chose a Kooker tap which is fantastic, no more kettles on the bench! The appliances are an excellent quality. The service from start to finish was excellent and we were kept up to date on a regular basis. The delivery was when they quoted and then fitted to a high standard . I highly recommend Roundel 100%. I love my kitchen. Thank you. It’s perfect.

Ordered a couple of wall units for a project and worked perfectly. Would highly recommend and very quick delivery! Next stop, full kitchen renovation 😊

I purchased my kitchen with Roundel and I would 100% recommend this company.

From design to delivery everything was great, nothing was a problem. Everything was delivered on the day that was confirmed and everything packaged well meaning no damages.

We are very happy with our purchase and like I said I would certainly recommend them to others, Their staff are very helpful.

I recently purchased additional handles to my kitchen, the team were very friendly and the delivery experience was excellent.

The handle range they offer has so much choice and it has completely revamped my kitchen.

I recently used Roundel to purchase units for my utility room and I must say I am highly impressed with the product quality and service received.

The staff member I dealt with was friendly, knowledgeable, and willing to help answer any questions I had. They went above and beyond to ensure I was satisfied with my purchase.

Overall, I am extremely happy with my experience with this company and would highly recommend them to anyone looking for a new kitchen or utility.

I’ve recently had a kitchen installed and found the whole experience absolutely seamless from start to finish .
The customer service team answered my questions and queries promptly and I have a fantastic quality kitchen.

We recently purchased a kitchen from Roundel for a rental property we were refurbishing. The team at Roundel were excellent offering advice and options around the kitchen design and our product selection. We chose the Durness shaker door with 25mm worktops and Electrolux appliances. The kitchen delivery and installation was seamless and looks great - the quality of the cabinets and the rest of the kitchen furniture is fantastic. I would highly recommend Roundel.

I recently purchased a kitchen from Roundel Manufacturing, and I couldn't be happier with my experience! From start to finish, the process was seamless and enjoyable. The quality of the service is second to none, and the craftsmanship is evident in every detail. The design options were extensive, allowing me to customize my kitchen to perfectly match my wish.

The team at Roundel was incredibly knowledgeable and supportive, guiding me through every step of the process. They were attentive to my preferences and made excellent suggestions that enhanced the overall design, although I probably wasn’t their easiest customer 😁 Delivery was prompt, and the installation went smoothly, thanks to their professional team.

Now that my kitchen is complete, I find myself spending more time cooking and entertaining than ever before. It has truly transformed my home! I highly recommend Roundel Manufacturing to anyone looking to invest in a beautiful and functional kitchen. Five stars all the way!