Route One - Brighton Reviews 11

TrustScore 4.5 out of 5

4.4

3 Bond Street, BN1 1RD Brighton and Hove, England, GB


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Rated 5 out of 5 stars

Ordered a skateboard for my son. Didn't really know what I was ordering but the website was very good. Board and accessories arrived within a week and very well packaged. All in all a great company... See more

Company replied

Rated 5 out of 5 stars

Bought a voucher for my son. Easy and smooth online transaction & voucher emailed instantly. Well received & my son enjoyed visiting Brighton store to spend it. Helpful & friendly staff.

Company replied

Rated 5 out of 5 stars

Great product. Went into store first. Excellent service, would recommend

Company replied

Rated 5 out of 5 stars

My grandson asked for a gift card form a skateboard shop for Christmas. He lives in Brighton and Route One was recommended to me as the best in town. I was able to buy an online card very easily... See more

Company replied


Company details

  1. Skateboard Shop
  2. Men's Clothing Store

Written by the company

Route One Brighton skate shop serves skaters in the Southeast and the South coast with the biggest range of skate clothing & skateboard equipment at the best prices. Located on Bond Street in the centre, we stock the top brands in skateboarding and streetwear, with skate shoes from Nike SB, adidas and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.


Contact info

  • 3 Bond Street, BN1 1RD, Brighton and Hove, England, United Kingdom

  • 01273 323633

4.4

Excellent

TrustScore 4.5 out of 5

11 reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars

Ordered a skateboard for my son

Ordered a skateboard for my son. Didn't really know what I was ordering but the website was very good. Board and accessories arrived within a week and very well packaged. All in all a great company. Will be using again as we now have an official skateboarder in the house!!

January 30, 2026
Route One - Brighton logo

Reply from Route One - Brighton

Hi there,

Thank you so much for your lovely feedback! We're really glad to hear you found the website easy to use, especially when shopping for something new.

It’s great to know the board and accessories arrived quickly and well packaged—and even better to hear there’s now an official skateboarder in the house!

We truly appreciate your support and look forward to helping with any future skate needs.

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Great product

Great product. Went into store first. Excellent service, would recommend

May 7, 2026
Route One - Brighton logo

Reply from Route One - Brighton

Hi there,

Thank you so much for your great feedback! We're really glad to hear you had an excellent experience in-store and were happy with both the product and service.

We truly appreciate your recommendation and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Great shoes great friendly people…

Great shoes great friendly people rather shop , as always

March 14, 2026
Route One - Brighton logo

Reply from Route One - Brighton

Hey there,

Thank you for the awesome feedback.

So pleased you are loving the shoes and enjoy shopping with the team.
Our pleasure!

All the best,

Meg
Route One Customer Care

Rated 5 out of 5 stars

My fault for ordering on a bank…

My fault for ordering on a bank holiday, but they handled it well with great communication.. thank you meg😄

April 3, 2026
Unprompted review
Route One - Brighton logo

Reply from Route One - Brighton

Hi there,

Thank you so much for your kind feedback! We're really glad to hear everything was handled smoothly, and that our communication kept you in the loop.

We’ll be sure to pass your thanks on to Meg—she’ll really appreciate it!

We appreciate your support and hope to see you again soon 😊

All the best,

Maddi
Route One

Rated 5 out of 5 stars

Easy and efficient as always

Easy and efficient as always, impressed always. A great service and well curated skate stock

March 18, 2026
Route One - Brighton logo

Reply from Route One - Brighton

Hey there,

Thank you for your great review - love to hear this!

We'll keep the good stuff coming!

All the best,

Meg
Route One Customer Care

Rated 5 out of 5 stars

Easy online transaction & great shop experience

Bought a voucher for my son. Easy and smooth online transaction & voucher emailed instantly. Well received & my son enjoyed visiting Brighton store to spend it. Helpful & friendly staff.

February 5, 2026
Route One - Brighton logo

Reply from Route One - Brighton

Hi there,

Thanks so much for taking the time to leave a review!

We're really glad to hear the voucher purchase went smoothly and was emailed instantly. It’s fantastic to know your son enjoyed visiting our Brighton store and that our staff were helpful and friendly.

We really appreciate your support and hope to see you shopping with us again soon.

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Online gift card

My grandson asked for a gift card form a skateboard shop for Christmas. He lives in Brighton and Route One was recommended to me as the best in town.
I was able to buy an online card very easily and email it to him on Christmas morning - he was delighted!
The little Santa on the card was a nice touch. Thank you!

December 22, 2025
Route One - Brighton logo

Reply from Route One - Brighton

Hi there,

Thanks so much for sharing your experience with us!

We're thrilled to hear that the gift card worked perfectly and that your grandson was delighted on Christmas morning. We're glad the little Santa on the card added a nice touch too!

We really appreciate your support and hope to see you shopping with us again soon.

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Always great service and top class help…

Always great service and top class help when needed.
Many thanks

March 13, 2026
Route One - Brighton logo

Reply from Route One - Brighton

Hi there,

Thanks so much for taking the time to leave a review!

We're really glad to hear you've consistently received great service and top-class support when needed. It means a lot to us.

We really appreciate your support and hope to see you shopping with us again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Love this place

Love this place. This is local to me and has a great range of products. I bought a few things here over the years - skate hardware and clothes - and the service has always been great.

March 13, 2026
Route One - Brighton logo

Reply from Route One - Brighton

Hi there,

Thanks so much for taking the time to leave a review!

We're really glad to hear you love visiting our local store and have enjoyed our range of skate hardware and clothing over the years. It’s fantastic to know that our service has always met your expectations.

We really appreciate your support and look forward to seeing you again soon!

All the best,

Maddi
Route One Customer Care

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