Route One Reviews 

1,663
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that orders arrive very quickly and safely without any trouble at all. People also appreciate the impressively wide selection of high-quality products, stylish clothes, and unique footwear available on the platform. Shoppers frequently highlight the helpful customer support team and the ease of processing returns or exchanges when needed. However, some people mentioned experiencing frustrating delivery delays or receiving incorrect items that required extra time to sort out. A few other people also felt that the outer packaging could be improved, occasionally resulting in damaged product boxes upon arrival.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great selection of stylish... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting fast shipping times and orders... See more

Quality

Consumers find quality to be positive, frequently praising the amazing materials, great cuts, and overall... See more

Service

Users describe positive interactions with service, highlighting fast and efficient online experiences as well... See more

Order

People report positive experiences with the ordering process, highlighting how easy the website and app are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of t... See more

Company replied

Rated 5 out of 5 stars

Absolutely in love with these Vans Half-Cabs. Love the purple/green colourway, and the quality is exactly what you'd expect from Steve Cab. They're incredibly comfy and my feet feel snug, support and... See more

Rated 5 out of 5 stars

I've been ordering from route one for some time now, I cannot recommend them highly enough! From their epic sales to their outstanding customer service, they're always on point! Delivery is quick and... See more

Company replied

Rated 5 out of 5 stars

Found a unique pair of superstars paid for next day arrived quickly and when sorting an issue regarding delivery (my fault) maddie replied quickly to try and help sort the issue out as best they cou... See more

Company replied



Company details

  1. Skateboard Shop
  2. Men's Clothing Store

Written by the company

Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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4.6

All reviews

(1,663)

1,286 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality product!

Great quality product!! Good prices and fast delivery

August 24, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really pleased to hear you're happy with the quality of your purchase, as well as our prices and speedy delivery.

We really appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Excellent service

Excellent service - very fast response times and no issues - would recommend.

August 24, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your fantastic feedback! We're really pleased to hear you received a fast and hassle-free service from us.

We really appreciate your recommendation and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Good plan

Rapide , efficace 🙏🤜🤛

August 19, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really pleased to hear you found the service quick and efficient and were happy with your purchase.

We really appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

love it

love route one, ive got 2 pairs of jorts from them and 3 pairs of jeans. im not saying they have the quality of like £150 jeans but they are perfect for affordable nice fitting clothing and the quality is good for the price. their deals are great, 2 pairs of jeans for £80 is an absolute steal and i have recommended to all my friends, its the perfect place for like “i need a good quality pair of jeans in this colour but i dont want to spend £115”

August 24, 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for such a brilliant review! We're really pleased to hear you've been loving your Route One jeans and jorts and that you've found them to be a great balance of quality, fit and affordability.

It's especially great to hear you're making the most of our deals – two pairs for £80 is definitely a good way to keep the denim rotation stocked!

Thank you for recommending us to your friends too. We really appreciate the support and look forward to keeping you kitted out!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Great skate shop

Great skate shop, delivered on time and great quality.

August 20, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your fantastic feedback! We're really pleased to hear you rate us as a great skate shop and were happy with the quality of your order and on-time delivery.

We really appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Product arrived on time as expected

Product arrived on time as expected
5 stars

August 21, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for the 5-star review! We're really pleased to hear your order arrived on time and everything went as expected.

We really appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Great

Great speedy service perfect trainers Thanks

August 20, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really pleased to hear you were happy with the speedy service and that your new trainers are perfect!

We really appreciate your support and hope you enjoy your new pair!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

The right shoe in the right size

The right shoe in the right size, good comms, prompt delivery.

August 19, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really pleased to hear you found the right shoes in the right size and were happy with the communication and prompt delivery.

We really appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

They are amazing

Thank you very much they have such amazing quality wow so nice a brilliant customer service too the lady who dealt with me she’s so awesome thank you

August 20, 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your lovely feedback! We're delighted to hear you're so happy with the quality of your purchase and the customer service you received.

We'll be sure to pass your kind words on to the team member who helped you – she'll be thrilled to hear them!

Thank you again for your support, and we hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Nice trainers

Very good product

February 18, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really pleased to hear you're happy with your purchase and the quality of the product.

We really appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Did good

They did exactly what they said. 👍

August 20, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really pleased to hear everything went exactly as expected and that we delivered on what we promised.

We really appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Order process easy fast and effecient…

Order process easy fast and effecient service

August 21, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really pleased to hear you found the ordering process easy and that you received a fast and efficient service.

We really appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Fast easy process

Fast easy process

August 21, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really pleased to hear you found the whole process quick and easy.

We appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Route one are a professional outfit

Route one are a professional outfit. Great site, great products and some great prices.
Fast despatch and delivery (no Evri in sight) 👍😀

August 19, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your fantastic feedback! We're really pleased to hear you've been impressed with our website, product range and prices, as well as the speedy dispatch and delivery.

We really appreciate your kind words and support, and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Thank you for an efficient service

Thank you for an efficient service. Goods received assured.

August 21, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your lovely feedback! We're really pleased to hear you were happy with the efficient service and that your order arrived safely.

We really appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Always fast delivery

Always fast delivery, good stock and all different sizes. My go to store

August 21, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your fantastic feedback! We're really pleased to hear you can always rely on us for fast delivery, a good range of stock and plenty of sizes to choose from.

It means a lot to be your go-to store, and we really appreciate your continued support!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Awesome

Awesome, quick delivery

August 18, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your awesome feedback! We're really pleased to hear your order arrived nice and quickly.

We appreciate your support and look forward to seeing you again!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Reliable

Product arrived on time and as advertised. Would recommend.

August 20, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really pleased to hear your order arrived on time and was exactly as expected.

We really appreciate your recommendation and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Fast deliver and responsive when I sent…

Fast deliver and responsive when I sent my returns back

August 18, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really pleased to hear your order arrived quickly and that you received a prompt response when sending your return back to us.

We really appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

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