Birthday gift delayed due to DPD error. Amazing customer service, no fuss, friendly, professional team member at Route One sorted it immediately when I rang to resolve. Delivery arrived next day and t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Smooth transaction throughout process. Quick delivery which had to be signed for, I prefer that way rather than parcel left on doorstep. First time shopping on Route One online site, but it defin... See more
Company replied
Brought T shirts for my son, lovely quality and well packaged, exactly as described on website. First size I ordered was too large, returned and refund quickly processed, re ordered in a size smaller... See more
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Route one has a massive selection of skate products, including its own brand items. Delivery is always quick and ive never had any issues with route one. Would recommend them
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Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
1K reviews
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Faster delivery than expected and item…
Faster delivery than expected and item as expected . 10/10
July 3, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your order arrived even faster than expected and that your item was exactly as you hoped.
Your 10/10 rating really means a lot to us. We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Great service with a swift delivery
Great service with a swift delivery, I would recommend route one.
June 30, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with our service and the swift delivery.
Your recommendation means a lot to us, and we truly appreciate your support.
We hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your board arrived quickly and was exactly the quality you were expecting.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Easy to order
Easy to order, product arrived quicker than stated and when I rang to ask a question someone very friendly answered the phone!
July 3, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you found the ordering process easy and that your order arrived even quicker than expected.
It's also wonderful to know our team was friendly and helpful when you gave us a call. We'll be sure to pass your kind words on.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with your new trainers and that everything ran smoothly from start to finish.
It's also great to know our communication kept you well informed throughout.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
I had a problem with delivery and…
I had a problem with delivery and couldnt fault rout one for their kind and helpful service in sorting it for me thank you
July 2, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear that, although you experienced a delivery issue, our team was able to resolve it for you with helpful and friendly service.
Your kind words mean a lot to us, and we're so pleased we could get everything sorted.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Great service
Ordered wrong size, was quickly resolved now have my super cool dashawn jordan dunks in my size
July 3, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear that, although you initially ordered the wrong size, the issue was resolved quickly.
It's even better to know you're now enjoying your super cool Dashawn Jordan Dunks in the right size!
We truly appreciate your support and hope to see you again soon.
All the best,
Maddi
Route One Customer Care
User friendly
User friendly. Quick delivery. Good quality products. Everything done simply and well. What’s not to like.
June 30, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you found our website user-friendly and that everything was simple and straightforward from start to finish.
It's also great to know you were happy with the quick delivery and the quality of your products.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Next delivery 😀😀
July 2, 2026
Great shop and great customer service!…
Great shop and great customer service is very good. My parcel got lost , after contacting the CS I have received the replacement the next day! 5 stars from me!
June 30, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you had such a positive experience with our customer service team.
We're sorry your original parcel was lost, but it's great to know we were able to get a replacement sent out to you the very next day.
Your kind words and 5-star recommendation mean a lot to us. Thank you for your support, and we hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Products exactly as described with…
Products exactly as described with quick postage, what more can you ask for?
June 30, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your products arrived exactly as described and that you were happy with the quick delivery.
Comments like yours really mean a lot to us, and we're so pleased you had a great experience.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Ripped bad quality
Ordered some jorts for my partners birthday and they've come with a huge hole in the side.
June 5, 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really sorry to hear the jorts arrived with a hole in the side, especially as they were purchased as a birthday gift for your partner. This certainly isn't the standard we expect from our products, and we understand how disappointing this must have been.
We will be contacting you directly regarding this issue and hope to get it resolved for you as quickly as possible.
Thank you again for bringing this to our attention, and we appreciate your patience.
All the best,
Maddi
Route One Customer Care
Excellent size guide, seamless exchanges
Love that the descriptions of products give the height of the model and what size they're wearing. Makes it easier to judge sizing. Exchanges handled extremely quickly if sizing is wrong too.
July 2, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you found the product descriptions, including the model's height and size, so helpful when choosing the right fit.
It's also great to know that when you did need an exchange, the process was handled quickly and smoothly.
We truly appreciate your support and are so pleased you've had such a positive experience shopping with Route One.
All the best,
Maddi
Route One Customer Care
Great product and good price, but…
Great product and good price. But slower than expected.
July 1, 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really glad to hear you were happy with the product and felt it was good value for money.
We're sorry to hear the delivery took longer than you expected. We understand how important timely delivery is, and we appreciate you bringing this to our attention.
Thank you again for your support and honest feedback. We hope to provide you with an even better experience next time.
All the best,
Maddi
Route One Customer Care
Quick and easy to order products are as…
Quick and easy to order products are as described no issues
June 29, 2026
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you found the ordering process quick and easy, and that your products arrived exactly as described.
It's great to know everything went smoothly, and we truly appreciate your support.
We hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Quick & easy to buy plus super fast…
Quick & easy to buy plus super fast delivery, will definitely be purchasing again.
June 29, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you found the ordering process quick and easy and that your order arrived super fast.
It's great to know you'll be shopping with Route One again, and we truly appreciate your support.
We look forward to seeing you again soon!
All the best,
Maddi
Route One Customer Care
The experience in store and online is…
The experience in store and online is always brilliant. Im in Glasgow and my beat mate and godson are in Newcastle who have now started using the site
July 1, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you've consistently had brilliant experiences both in-store and online.
It's especially great to know you've recommended Route One to your best mate and godson, and that they're now shopping with us too. Your support and recommendation really mean a lot to us.
Thank you again for your continued support, and we hope to see you all again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you found our website easy to use and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your lovely feedback! We're delighted to hear that shopping with Route One is always a great experience.
Your continued support means a lot to us, and we truly appreciate you choosing Route One.
We hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with your experience and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
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