Birthday gift delayed due to DPD error. Amazing customer service, no fuss, friendly, professional team member at Route One sorted it immediately when I rang to resolve. Delivery arrived next day and t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Smooth transaction throughout process. Quick delivery which had to be signed for, I prefer that way rather than parcel left on doorstep. First time shopping on Route One online site, but it defin... See more
Company replied
Brought T shirts for my son, lovely quality and well packaged, exactly as described on website. First size I ordered was too large, returned and refund quickly processed, re ordered in a size smaller... See more
Company replied
Route one has a massive selection of skate products, including its own brand items. Delivery is always quick and ive never had any issues with route one. Would recommend them
Company replied
Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
1K reviews
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A great skateboard shop
Route one has a massive selection of skate products, including its own brand items. Delivery is always quick and ive never had any issues with route one. Would recommend them
June 30, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you've had such consistently positive experiences shopping with Route One.
It's great to know you've been happy with our wide selection of skate products, including our own-brand range, and that our quick delivery and service have always met your expectations.
Your recommendation means a lot to us, and we truly appreciate your continued support.
All the best,
Maddi
Route One Customer Care
Original item delivered to incorrect…
Original item delivered to incorrect address by RM. Was sorted quickly.
June 30, 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're sorry to hear your original order was delivered to the incorrect address by Royal Mail, but we're really pleased to hear the issue was resolved quickly by our team.
We truly appreciate your patience and understanding, and thank you for your support.
All the best,
Maddi
Route One Customer Care
Great retailer
Bought hubby a pair of Converse trainers, great price in the sale , prompt delivery, will use this retailer again.
June 30, 2026
Reply from Route One
Hey Carol,
Great choice with the Converse!
Thanks for the fantastic review.
We're thrilled the sale price and speedy delivery made for a smooth shopping experience.
We look forward to welcoming you back.
All the best,
Meg
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the value and the service you received.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the service and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reliability maxxing
Always a bargain, never a problem (if you're always the bridesmaid and never the bride, Route One is the one for you).
June 29, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you've consistently had such a great experience shopping with us.
It's great to know you've always found a bargain and that everything has gone smoothly. We also loved your "always the bridesmaid and never the bride" comment—it definitely gave us a smile!
We truly appreciate your support and hope to see you again soon.
All the best,
Maddi
Route One Customer Care
Arrived earlier than I expected.
Arrived earlier than I expected.
Awesome deck. Didn't come with grip tape but the sorted that in store for me the same day.
June 26, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your order arrived earlier than expected and that you're loving your new deck.
We're sorry it didn't arrive with grip tape, but it's great to know our in-store team were able to get that sorted for you the same day.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Awesome service thanks guys
June 26, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with the service you received.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear your order was well packaged and arrived on time.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Top-class skate shoe seller
Quick delivery and shipping, faster than predicted. Item is of perfect fit and had no issues, thanks!
June 25, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your order arrived even faster than expected.
It's also great to know your item was a perfect fit and that you had no issues with your order.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Ask for grip tape never came with it
June 25, 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave a review.
To receive the free grip tape with your deck, this needs to be added to your cart before checkout.
I can see from your order that this wasn't added, but no problem! We will contact you shortly to get some sent out on next day delivery for you.
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you had such a great experience with us.
It's great to know you were happy with our store and that your order arrived super quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Good clothes range,top quality…
Good clothes range,top quality material, ordered a pair of baggy shorts jshorts arrived when they said,and will be ordering from them again in the near future?
June 26, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with our range of clothing and the quality of the materials.
It's great to know your baggy jorts arrived when expected and that you had such a positive experience shopping with us.
We truly appreciate your support and look forward to welcoming you back again soon!
All the best,
Maddi
Route One Customer Care
All round greatness!
Very good selection of trainers and good prices. My order arrived very super quick as well.
5 ⭐ s
June 25, 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with our selection of trainers and found them at great prices.
It's also fantastic to know your order arrived super quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Two separate packages delivered on…
Two separate packages delivered on separate days, for the same pair of shorts in two different sizes. One came in full packaging and the other without a dust bag and creased
June 26, 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
Our orders are sometimes dispatched from multiple locations depending on stock availability, which means items can occasionally arrive in separate deliveries.
We're sorry to hear that one pair of shorts arrived without its dust bag and in a creased condition. We understand how disappointing this must have been, and this certainly isn't the standard we aim to provide.
We will be contacting you directly regarding this issue and hope to get it resolved for you as quickly as possible.
Thank you again for bringing this to our attention, and we appreciate your honest feedback.
All the best,
Maddi
Route One Customer Care
Top class!
Great, efficient, and very satisfying service. The item arrived as described, in perfect condition, without delays or any due issues. Highly recommended!
June 26, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you had such a great experience with us.
It's wonderful to know your order arrived exactly as described, in perfect condition, and without any delays or issues. Your recommendation really means a lot to us.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Great customer service from Megan
Great customer service from Megan. My boy loves the Jorts, great quality.
June 26, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear Meg provided you with great customer service.
It's also wonderful to know your boy loves the jorts and that you're happy with their quality.
We'll be sure to pass your kind comments on to Meg – they'll really make her day!
Thank you again for your support, and we hope to see you again soon.
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with both the product and the service you received.
It's great to know you'd order from Route One again, and we truly appreciate your support.
We hope to see you again soon!
All the best,
Maddi
Route One Customer Care
I love the Globe brand
I love the Globe brand, I've been wearing their skate shoes for 10yrs. It's great to find a new pair of my favorite style in a different color and at a reduced price. I would've bought them at the original price. Easy transaction, delivered as promised. Win win win.
June 23, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you've been a fan of Globe skate shoes for so many years and that you were able to find your favourite style in a new colour with us.
It's great to know you were happy with the price, found the ordering process easy, and that your order arrived as promised.
We're thrilled you had such a positive experience – win, win, win indeed! Thank you for your support, and we hope to see you again soon.
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with the price, quality, and swift delivery.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
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