Birthday gift delayed due to DPD error. Amazing customer service, no fuss, friendly, professional team member at Route One sorted it immediately when I rang to resolve. Delivery arrived next day and t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Smooth transaction throughout process. Quick delivery which had to be signed for, I prefer that way rather than parcel left on doorstep. First time shopping on Route One online site, but it defin... See more
Company replied
Brought T shirts for my son, lovely quality and well packaged, exactly as described on website. First size I ordered was too large, returned and refund quickly processed, re ordered in a size smaller... See more
Company replied
Route one has a massive selection of skate products, including its own brand items. Delivery is always quick and ive never had any issues with route one. Would recommend them
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Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
1K reviews
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Everything was great easy no stress and…
Everything was great easy no stress and arrived on time
June 23, 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear everything went smoothly and that shopping with us was easy and stress-free.
It's also great to know your order arrived on time.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Great experience shopping with Route…
Great experience shopping with Route One. The order arrived quickly, the prices were good, and everything was easy to order. I also needed to return one item, and the staff were really friendly and made the whole process straightforward and hassle-free. Excellent customer service throughout – I'd definitely shop with them again.
January 30, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you had such a great experience shopping with Route One.
It's great to know you found the ordering process easy, were happy with our pricing, and that your order arrived quickly. We're also really pleased to hear our team made your return straightforward and hassle-free with friendly customer service.
Your kind words mean a lot to us, and we're so pleased to hear you'll be shopping with Route One again.
All the best,
Maddi
Route One Customer Care
Quick service
June 23, 2026
Reply from Route One
Hey Gary,
Thank you for the 5 stars!
Great to know you are pleased with the service received.
Let us know if you need anything in the future.
All the best,
Meg
Route One Customer Care
Not received my shoes yet
June 19, 2026
Reply from Route One
Hi Mark,
Please accept our apologies for the delay in transit. I have checked the tracking information and can confirm the parcel is nearing delivery.
As a gesture of goodwill, I have refunded your shipping costs. We hope you're delighted with your shoes when they arrive.
Kind Regards,
Meg
Route One Customer Care
Great clothing and footwear
Extremely happy with the purchases, will be buying again soon
June 23, 2026
Reply from Route One
Hey there,
Thank you for the great review.
We're happy you're happy!
Look forward to the next time.
All the best,
Meg
Route One Customer Care
Good product. Accurate description. Timely delivery.
Good product.
Accurate description.
Timely delivery.
June 24, 2026
Reply from Route One
Hey there,
Thank you for the fab review.
We're so pleased everything was spot on.
Hope to see you again soon.
All the best,
Meg
Route One Customer Care
Quick delivery and as described
June 22, 2026
Reply from Route One
Hey Cristina,
Thank you for the fab review.
So pleased you are happy with everything.
Until next time,
Meg
Route One Customer Care
Reply from Route One
Hey Stu,
Thanks for the 10/10! Really appreciate your support.
Let us know if you need anything in the future.
All the best,
Meg
Route One Customer Care
Very quick delivery and easy returns…
Very quick delivery and easy returns process. Got refund straight away and then ordered correct size again.
June 23, 2026
Reply from Route One
Hey there,
Thanks so much for sharing this.
We know sizing can be tricky sometimes, so it's great to hear the return and refund were quick and easy, and that you're now sorted with the right fit.
Hope to see you again soon.
All the best,
Meg
Route One Customer Care
Good prices on quality clothing
Good prices on quality clothing. Quick delivery and great customer service
June 23, 2026
Reply from Route One
Hey Brett,
Appreciate you and your feedback!
Good prices, quality gear, and fast delivery - that's exactly what we aim for every time.
Thanks for the shoutout.
All the best,
Meg
Route One Customer Care
hip-hop culture for many…
I've been into hip-hop culture for many years wearing various manufacturers designs but after discovering your jeans in particular I'm over the moon with the quality, fit, options and price
Thank you for a wide selection of really great products
June 23, 2026
Reply from Route One
Hey Ruari,
Wow, thank you for this.
Comments like yours are exactly why we do what we do. Knowing you've worn a lot of brands over the years and still rate ours means a ton.
We'll keep the selection growing - appreciate you taking the time to share this.
All the best,
Meg
Route One Customer Care
Fabulous trainers at a fabulous price…
Fabulous trainers at a fabulous price and delivered quickly so pleased with my trainers
June 22, 2026
Reply from Route One
Hey there,
Thank you for the lovely review.
Stoked you are loving the trainers - hope you get some great use out of them.
All the best,
Meg
Route One Customer Care
Reply from Route One
Hey there,
Thank you for the 5 stars!
Great to know your goodies got to you in great time.
All the best,
Meg
Route One Customer Care
Reply from Route One
Hey there,
Thank you for the fab feedback!
So pleased you are happy with everything.
Hope to see you back again soon.
All the best,
Meg
Route One Customer Care
Everything was in top condition and my…
Everything was in top condition and my partner loved everything. Just a slight disappointment on the delivery. I ordered it on Friday and it arrived on Tuesday. Maybe have a pop up to inform customers to not click the next day option? Overall great and will buy again maybe early weekday!!!!
June 22, 2026
Reply from Route One
Hey there,
Thank you for the great review.
My apologies that you were not notified at checkout about your order being shipped on Monday for delivery on Tuesday, due to us closing for the weekend. I will ask the web team to look into this.
Awesome to know you are happy with what you purchased!
Let us know if you need anything in the future.
All the best,
Meg
Route One Customer Care
Great service trainers arrived early so…
Great service trainers arrived early so my son was happy
June 19, 2026
Reply from Route One
Hey there,
Thank you for the fab review.
It's great knowing your son is a massive fan!
Hope he gets some good use out of them this summer.
All the best,
Meg
Route One Customer Care
They care about the customer.
It was the best customer service I've ever seen. Above and beyond support to solve a problem with the delivery company.
Awesome product selection.
June 22, 2026
Reply from Route One
Hey Maximiliano,
What a lovely review - thank you very much.
We will always be happy to help.
Hope to see you again soon - looking forward to it.
All the best,
Meg
Route One Customer Care
amazing customer service and very happy…
amazing customer service and very happy to accommodate
June 29, 2026
Unprompted review
Reply from Route One
Hey Henry,
Thank you for the lovely review.
So stoked you think so!
Until next time,
Meg
Route One Customer Care
Reply from Route One
Hey there,
Thank you for the 5 stars!
Super pleased your goodies got to you in great time.
Let us know if you need anything in the future.
All the best,
Meg
Route One Customer Care
Excellent
Excellent. Great service. Easy support from customer services because I ordered the wrong size. Always recommend this store
June 22, 2026
Reply from Route One
Hey Louis,
Thank you for the fab review.
We're so pleased our Customer Care team could help with your size swap.
Thanks for shopping with us, and thanks for recommending us.
Hope to see you again soon.
All the best,
Meg
Route One Customer Care
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