Birthday gift delayed due to DPD error. Amazing customer service, no fuss, friendly, professional team member at Route One sorted it immediately when I rang to resolve. Delivery arrived next day and t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Smooth transaction throughout process. Quick delivery which had to be signed for, I prefer that way rather than parcel left on doorstep. First time shopping on Route One online site, but it defin... See more
Company replied
Brought T shirts for my son, lovely quality and well packaged, exactly as described on website. First size I ordered was too large, returned and refund quickly processed, re ordered in a size smaller... See more
Company replied
Route one has a massive selection of skate products, including its own brand items. Delivery is always quick and ive never had any issues with route one. Would recommend them
Company replied
Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
1K reviews
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Excellent
Excellent. Great service. Easy support from customer services because I ordered the wrong size. Always recommend this store
June 22, 2026
Reply from Route One
Hey Louis,
Thank you for the fab review.
We're so pleased our Customer Care team could help with your size swap.
Thanks for shopping with us, and thanks for recommending us.
Hope to see you again soon.
All the best,
Meg
Route One Customer Care
Smooth & quick process
Smooth transaction throughout process. Quick delivery which had to be signed for, I prefer that way rather than parcel left on doorstep.
First time shopping on Route One online site, but it definitely won't be my last.
Have recommended the site to family and friends
June 22, 2026
Reply from Route One
Hey there,
Thanks for the brilliant review.
We're so glad you enjoyed your first order with us. Thanks for trusting Route One, and an extra thank you for recommending us to your friends and family. That means a lot.
All the best,
Meg
Route One Customer Care
Route One has become my go-to for…
Route One has become my go-to for sneakers. They always have a fantastic selection, great prices, and the whole shopping experience is second to none. Whether it’s a general release or something a little harder to find, I know I’m in good hands.
A special thank you to Meg, who is absolutely amazing. She’s always incredibly friendly, knowledgeable, and goes above and beyond to help. Her customer service is genuinely outstanding and makes every purchase a pleasure.
It’s rare to find a retailer that combines great products with such personal service, but Route One does exactly that. Highly recommended to any sneaker enthusiast!
May 20, 2026
Reply from Route One
Hey Arnaud,
Thank you so much for such an amazing review - what a lovely read!
I'm really pleased I've been able to help, and it's great to hear you've enjoyed shopping with us for some time. We will make sure to keep up the good work.
You know where I am if you ever need anything in the future.
All the best,
Meg
Route One Customer Care
Perfect service
June 17, 2026
Reply from Route One
Hey there,
Thank you for the 5 stars!
We love to see this - long may it continue!
All the best,
Meg
Route One Customer Care
Had an issue with a pair of trainers
Had an issue with a pair of trainers. They collected from my door and sent the replacement as soon as the trainers left with the collection service. Polite and friendly responses via email.
June 19, 2026
Reply from Route One
Hey Phillip,
Really appreciate you taking the time to leave us a review!
We're glad we could get the issue sorted quickly and that our team looked after you.
Enjoy your replacement trainers.
All the best,
Meg
Route One Customer Care
Great delivery service
Just what I was looking for.great service and product will be using again .
June 17, 2026
Reply from Route One
Hey Leon,
Thank you for the lovely review.
We're happy you're happy!
Hope to welcome you back soon.
All the best,
Meg
Route One Customer Care
Reply from Route One
Hey Denis,
Thank you for the awesome review.
So pleased you are happy with everything.
All the best,
Meg
Route One Customer Care
Order arrived on time
Order arrived on time, got a nice price for what I bought and everything was as advertised. Much wider selection than other skate stores online and I've literally used Route One for years. Cheers pals.
June 19, 2026
Reply from Route One
Hey Matthew,
Thank you for the review and all your support - very much appreciated.
We're glad you found a great deal and that everything lived up to expectations. Thanks for sticking with us all these years - here's to many more!
All the best,
Meg
Route One Customer Care
I needed to exchange two items as they…
I needed to exchange two items as they were too big. I called initially and spoke to a lovely Lady explaining the issue. She was extremely helpful, checked stock and advised on the return process. I received the exchanged items within 5 days. Thanks Route One
June 19, 2026
Reply from Route One
Hey there,
Thanks so much for your lovely review.
We're really pleased we could help get everything sorted for you. It's great to hear the exchange process was nice and easy, and we'll be sure to pass your kind words on to the team.
Enjoy your new items!
All the best,
Meg
Route One
Reply from Route One
Hey Jonny,
Thank you for your review!
So sorry that there was some scratching on your deck.
Please let us know if you are to order again, and we will sort out a discount.
Hope to see you again soon.
All the best,
Meg
Route One Customer Care
Great products in stock delivered as…
Great products in stock delivered as said it would be on time no issues
June 17, 2026
Reply from Route One
Hey Duncan,
Thanks for the fab review.
Awesome to hear everything arrived as expected. We really appreciate your support!
All the best,
Meg
Route One Customer Care
Great quality jeans and jorts
Great quality jeans and jorts, shipping from UK to Hungary was relatively fast
June 17, 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with the quality of your jeans and jorts.
It's also great to know your order arrived relatively quickly from the UK to Hungary and that you had a positive experience shopping with us.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Easily navigated site and very prompt…
Easily navigated site and very prompt delivery. Great value as well. I will definitely be buying a few more pairs of shoes from route one.
June 18, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you found the website easy to navigate and that your order arrived so promptly.
It's also great to know you felt you received great value, and we're really pleased to hear you'll be coming back for a few more pairs of shoes in the future!
We truly appreciate your support and look forward to seeing you again soon.
All the best,
Maddi
Route One Customer Care
Absolutely brilliant
Absolutely brilliant! Great prices, packaged well, and on time.
It may be a good thing to make sure the package is hidden from view if person not home though. Overall great! And I'll be using this company again soon!
June 18, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with the pricing, packaging, and that your order arrived on time.
We also really appreciate your suggestion regarding deliveries being left out of view if nobody is home. Feedback like this is incredibly helpful, and we'll make sure this is passed on to the relevant team as we continue to review and improve our customer experience.
Thank you again for your support — we're so pleased to hear you'll be shopping with us again soon!
All the best,
Maddi
Route One Customer Care
A bit frustrating that I had to pay to…
A bit frustrating that I had to pay to return the product but it her reuse very happy.
June 17, 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're sorry to hear you found having to pay for the return frustrating, and we completely understand that this can be disappointing.
That said, we're really pleased to hear you were otherwise very happy with your experience. We appreciate your comments and will make sure this feedback is shared with the relevant team as we continue to review and improve our service.
Thank you again for your support and honest feedback.
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with our selection and that your order arrived quickly.
It's great to know everything was perfect for you.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Great price and quick delivery and…
Great price and quick delivery and great choice of shoes
June 15, 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with our pricing, quick delivery, and the range of shoes available.
It's great to know you had such a positive experience shopping with us.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with your order and that it arrived super quickly.
It's great to know you were pleased with the quality too — we really appreciate your support.
We hope to see you again soon!
All the best,
Maddi
Route One Customer Care
The skateboard ordered was…
The skateboard ordered was disappointing but the customer service regarding the return was very good the refund was professional fuss free and quick, I am going to order another skateboard ASAP i trust this will be the right choice thi time 👍
June 15, 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're sorry to hear the skateboard wasn’t quite what you expected, but we're really pleased to hear that our team was able to make the returns and refund process straightforward, professional, and quick.
We truly appreciate your understanding and are grateful that you're giving us another opportunity. We hope your next skateboard is the perfect choice this time around and that it delivers a much better experience.
Thank you again for your support and trust in Route One.
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the quality of your shorts and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
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