My item was delivered to the wrong place initially. Your customer service team helped me through the process quickly, professionally and hospitally. I managed to get the item in a short time with no w... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Smooth transaction throughout process. Quick delivery which had to be signed for, I prefer that way rather than parcel left on doorstep. First time shopping on Route One online site, but it defin... See more
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Birthday gift delayed due to DPD error. Amazing customer service, no fuss, friendly, professional team member at Route One sorted it immediately when I rang to resolve. Delivery arrived next day and t... See more
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Brought T shirts for my son, lovely quality and well packaged, exactly as described on website. First size I ordered was too large, returned and refund quickly processed, re ordered in a size smaller... See more
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Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
1K reviews
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Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear your order arrived quickly and in good condition.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your lovely feedback! We're delighted to hear you had such a nice experience shopping with us.
It's great to know you found the website easy to use and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Better stock than Nike
First time purchase products received as expected with plenty updates very happy would definitely recommend
June 16, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your first purchase with Route One was such a positive experience.
It's great to know your products arrived as expected and that you felt well updated throughout the process.
We're really pleased to hear you're happy with your experience and truly appreciate your recommendation.
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your lovely feedback! We're delighted to hear you were happy with our range of choices and styles.
It's great to know you found something you loved, and we truly appreciate your support.
We hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Great products and service.
June 16, 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with both our products and the service you received.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Product arrived well packaged and…
Product arrived well packaged and earlier than expected.
June 16, 2026
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear your order arrived well packaged and earlier than expected.
It's always great to know we've exceeded expectations, and we truly appreciate your support.
We hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with our selection and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Awesome product range and fast shipping
I was getting my husband something for Father’s Day, and it was easy to find something at Route One. Great selection of items online, hard to pick which one to get him to be honest and standard shipping was really quick. Thanks!
June 16, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you found it easy to choose something for your husband’s Father’s Day gift.
It’s great to know you enjoyed our online selection — even if it made choosing a little more difficult! We're also really pleased to hear your order arrived quickly with standard shipping.
Thank you again for your support, and we hope your husband loved his gift!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with both the product and the service you received.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Average skateboard. Overpriced.
The skateboard was loose in an oversized box and there was no soft packaging to secure it.
Scuffed top and edging of board.
Wheels were hard. Lacking description on site on wheel type.
Would have returned it but it was a gift and had to be given, so no alternative than to keep the item.
June 14, 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really sorry to hear your skateboard didn’t arrive in the condition you expected and understand how disappointing this must have been, especially as it was intended as a gift.
We’re sorry to hear the packaging did not provide adequate protection in transit and that this resulted in scuffing to the board. We also appreciate your comments regarding the lack of detail around the wheel specification on the product page.
We understand this left you in a difficult position given the timing and that returning the item wasn’t a practical option.
We will be contacting you directly regarding this and hope to get this resolved for you as quickly as possible.
Thank you again for your honest feedback and for bringing this to our attention.
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're really glad to hear you were happy with our product selection, pricing, and the service you received.
Your recommendation means a lot to us, and we truly appreciate your support.
We hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the pricing and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Still awaiting a refund after weeks
June 15, 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really sorry to hear you're still awaiting your refund and understand how frustrating this must be, especially after waiting several weeks.
This isn’t the experience we want for our customers, and we apologise for the delay and inconvenience caused.
I can see that you are already speaking to one of our customer service team about this, so I am sure this will be resolved for you as soon as possible.
Thank you again for your patience.
All the best,
Maddi
Route One Customer Care
I was very pleased with my first…
I was very pleased with my first purchases from Route one, I ordered two pairs of Nike trainers, they were a great price and were delivered quickly, I’ll definitely buy from Route one again.
June 15, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your first purchases with Route One were such a positive experience.
It's great to know you were happy with the price of your Nike trainers and that they arrived quickly too.
We truly appreciate your support and we're so pleased to hear you'll be shopping with Route One again in the future!
All the best,
Maddi
Route One Customer Care
Perfect!
First time R1 customer. All straightforward and perfect, from ordering to delivery. Will be back for more!
June 15, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your first experience shopping with Route One was such a positive one.
It's great to know everything was straightforward from ordering through to delivery and that everything went perfectly.
We truly appreciate your support and we're looking forward to welcoming you back again soon!
All the best,
Maddi
Route One Customer Care
Always amazing perfect service and…
Always amazing perfect service and deliveries on time great company used them for years
June 15, 2026
Reply from Route One
Hi there,
Thank you so much for your amazing feedback! We're delighted to hear you've consistently had such positive experiences with Route One over the years.
It's fantastic to know you've been happy with both our service and delivery, and that we've continued to meet your expectations time and time again.
Your continued support means a lot to us — thank you for choosing Route One!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you enjoyed our great selection and speedy delivery.
Comments like yours really mean a lot to the team — we're so pleased we could deliver a great experience.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Happy with the service
Order arrived within the quoted time and everything I ordered was in the box. Happy with the service and would recommend.
June 15, 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're really glad to hear your order arrived within the expected timeframe and that everything arrived as expected.
It's great to know you were happy with the service, and we really appreciate your recommendation.
Thank you again for your support and we hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Great experience.
Site was easy to navigate.
Payment process was quick and easy.
Shipping only took a couple of days (to EU).
I am really satisfied and I will shop on Route One again.
Thank you.
June 12, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback!
We're delighted to hear you found the website easy to navigate and that the payment process was quick and straightforward. It's also great to know your order arrived quickly to the EU and that you were happy with the overall experience.
We truly appreciate your support and are so pleased to hear you'll be shopping with Route One again.
Thank you once again!
All the best,
Maddi
Route One Customer Care
Great service
Great service.
Great service and site is great im a repeat customer.
Made a return this time round from no fault but my own ordered wrong size shoes but I didnt check my order when paying.
Return process was really easy and quick ,got my refund in a few days after sending back .
So all round excellent service can not fault it .
June 2, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you've continued to have great experiences shopping with us and that you enjoy using our website.
We're also really glad to hear that although the incorrect size was ordered, the returns process was quick and straightforward and that your refund was processed promptly.
It's great to know we could make things easy for you, and we truly appreciate your understanding and continued support.
Thank you again for your kind words — hearing that you can't fault the service means a lot to us!
All the best,
Maddi
Route One Customer Care
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