My item was delivered to the wrong place initially. Your customer service team helped me through the process quickly, professionally and hospitally. I managed to get the item in a short time with no w... See more
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Review summary
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Reviews shaping this summary
Smooth transaction throughout process. Quick delivery which had to be signed for, I prefer that way rather than parcel left on doorstep. First time shopping on Route One online site, but it defin... See more
Company replied
Birthday gift delayed due to DPD error. Amazing customer service, no fuss, friendly, professional team member at Route One sorted it immediately when I rang to resolve. Delivery arrived next day and t... See more
Company replied
Brought T shirts for my son, lovely quality and well packaged, exactly as described on website. First size I ordered was too large, returned and refund quickly processed, re ordered in a size smaller... See more
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Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
1K reviews
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Always good quality and this shirt is…
Always good quality and this shirt is no exception. Very big…had to order next size down but my son loves it
June 11, 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really glad to hear you're happy with the quality and that this shirt lived up to your expectations. We're sorry to hear the sizing came up larger than expected, but it's great to know you were able to find the right fit in the next size down.
Most importantly, we're delighted to hear your son loves it!
Thank you again for your support and we hope to see you again soon.
All the best,
Maddi
Route One Customer Care
Great experience
The Oxford store is really well stocked with super friendly staff! I will be going here from now on.
March 9, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you had such a great experience in our Oxford store.
It's wonderful to know you found the store well stocked and that our team made such a positive impression with their friendly service.
We're really grateful for your support and are thrilled to hear you'll be choosing us again in the future.
All the best,
Maddi
Route One Customer Care
Reliable
Reliable, decent company offering a wide range of clothing and accessories. First-class service, customer service is more than competent, and delivery is within 3 days. What more to add? Nothing needs changing!
June 13, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you've had such consistently positive experiences with Route One.
It's great to know you've been happy with our range of clothing and accessories, the level of customer service, and our delivery times.
Comments like yours mean a lot to the team, and hearing that you feel nothing needs changing is incredibly appreciated!
Thank you again for your support and for choosing Route One.
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear everything delivered exactly as expected and that you were happy with the service.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Excellent service from ordering to…
Excellent service from ordering to dispatch and delivery. Well informed throughout highly recommend.
June 9, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you had an excellent experience from ordering through to dispatch and delivery.
It's great to know you felt well informed throughout the process, and your recommendation means a lot to us.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
User friendly website
User friendly website, super quick delivery. The shoes were perfect.
June 12, 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're really glad to hear you found our website easy to use and that your order arrived super quickly.
It's fantastic to know the shoes were perfect and that you had a great experience shopping with us.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Ordered a pair of Nike trainers
Ordered a pair of Nike trainers. When arrived you could clearly see that one of the trainers had been a display model as it was discoloured. Really poor service they will be returned and I will not be using Route one again.
June 10, 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really sorry to hear your trainers arrived in this condition and understand how disappointing this must have been, especially when receiving an item that did not meet expectations.
This certainly isn’t the experience we want our customers to have, and we apologise for the frustration caused. We understand your concerns regarding the appearance of the product and appreciate you bringing this to our attention.
We will be contacting you directly regarding this issue and hope to get this resolved for you as quickly as possible.
We're sorry to hear this experience has affected your confidence in shopping with us again, but we appreciate the opportunity to look into this further.
Thank you again for your honest feedback.
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're really glad to hear you were happy with the fast delivery and that you're always pleased with our products.
We truly appreciate your continued support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Route One - Always faultless
Never had a bad experience with Route One and I've used them plenty of times.
Delivery is fast and tracked to the door and availability of products is sometimes better then the manufacturer.
May 15, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you've consistently had great experiences with Route One over the years.
It's great to know you've been happy with our fast, tracked delivery service and that you've been able to find products with us when availability has been limited elsewhere.
Your continued support means a lot to us, and we truly appreciate you choosing Route One time and time again.
All the best,
Maddi
Route One Customer Care
Great range of really nice clothes and…
Great range of really nice clothes and great service.
June 12, 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're really glad to hear you enjoyed our range of clothing and were happy with the service you received.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Fab company
Fab company - clothes are great quality - my son loves the baggy shorts- arrives quickly too for delivery
June 12, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you've had such a great experience with us.
It's lovely to know you're happy with the quality of the clothing and that your son is loving the baggy shorts! We're also really glad your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Great website & service
Not the first time using Route One and I’ll continue to do so due to the great choice on the website, fantastic prices and cracking service. Faultless and a pleasure to shop with them.
June 11, 2026
Reply from Route One
Hi there,
Thank you so much for your amazing feedback! We're delighted to hear that you continue to choose Route One and that we've consistently delivered a great experience for you.
It's fantastic to know you enjoy our product selection, competitive pricing, and service. Hearing that you find shopping with us faultless and a pleasure really means a lot to the team.
We truly appreciate your continued support and look forward to seeing you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the quality of your shoes and found them to be great value.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the service and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
quick response and very helpful answers…
quick response and very helpful answers and advice
June 10, 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're really glad to hear you received quick responses and found our answers and advice helpful.
Providing helpful support is something we really value, so it's great to know we delivered a positive experience.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're really glad to hear you found our advice helpful and were happy with the quality of your product.
It's also great to know you were pleased with our pricing and fast delivery.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Love Route One! Stoked!!
Love Route One!! They are my fav on line sk8 shop. Purchased sereval products from them now and I can' t fault them in any way always top quality service and brands at competive prices with next day delivery on request. I highly recommend any one to use Route One.
June 10, 2026
Reply from Route One
Hi there,
Thank you so much for your amazing feedback! We're absolutely delighted to hear Route One is your favourite online skate shop.
It means a lot to know you've shopped with us several times and have consistently had a great experience. We're really glad you've been happy with the quality of our service, our range of brands, competitive pricing, and the option of next day delivery.
Your recommendation means a huge amount to us — thank you again for your continued support!
All the best,
Maddi
Route One Customer Care
Great thanks
June 10, 2026
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear everything went smoothly and that you found good value with your purchase.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're sorry to hear the sizing information wasn’t as clear as it could have been. We understand how important accurate sizing guidance is when shopping online and appreciate your comments.
We do provide size guides on our product pages where available to help customers choose the right fit, but we appreciate that these may not always provide all the information needed. Your feedback is valuable, and we'll pass this on to the relevant team as we continue to review and improve our product information and customer experience.
Thank you again for your honest feedback and support.
All the best,
Maddi
Route One Customer Care
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