My item was delivered to the wrong place initially. Your customer service team helped me through the process quickly, professionally and hospitally. I managed to get the item in a short time with no w... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Smooth transaction throughout process. Quick delivery which had to be signed for, I prefer that way rather than parcel left on doorstep. First time shopping on Route One online site, but it defin... See more
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Birthday gift delayed due to DPD error. Amazing customer service, no fuss, friendly, professional team member at Route One sorted it immediately when I rang to resolve. Delivery arrived next day and t... See more
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Brought T shirts for my son, lovely quality and well packaged, exactly as described on website. First size I ordered was too large, returned and refund quickly processed, re ordered in a size smaller... See more
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Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
1K reviews
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Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're sorry to hear the sizing information wasn’t as clear as it could have been. We understand how important accurate sizing guidance is when shopping online and appreciate your comments.
We do provide size guides on our product pages where available to help customers choose the right fit, but we appreciate that these may not always provide all the information needed. Your feedback is valuable, and we'll pass this on to the relevant team as we continue to review and improve our product information and customer experience.
Thank you again for your honest feedback and support.
All the best,
Maddi
Route One Customer Care
Very satisfied and good quality product…
Very satisfied and good quality product highly recommended
June 10, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're really glad to hear you're very satisfied with your purchase and happy with the quality of the product.
Your recommendation means a lot to us, and we truly appreciate your support.
All the best,
Maddi
Route One Customer Care
Nice selection of items
Nice selection of items. Especially shoes. Good prices. Fast postage.
June 9, 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're really glad to hear you were happy with our selection of products, especially our shoes.
It's also great to know you found good value and enjoyed the fast delivery.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Always a great experience shopping from…
Always a great experience shopping from Route one. Great products and great service ✅
June 10, 2026
Reply from Route One
Hi there,
Thank you so much for your wonderful feedback! We're delighted to hear that shopping with Route One is always a great experience for you.
It's fantastic to know you've been happy with both our products and service.
We truly appreciate your continued support and look forward to seeing you again soon!
All the best,
Maddi
Route One Customer Care
Garment fit very well,arrived in good…
Garment fit very well,arrived in good condition and in good time.
June 8, 2026
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear the garment fit well and arrived in good condition and within a good timeframe.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Think twice before buying anything at…
Think twice before buying anything at the store. No money refund for item bought in store. Only exchange or gift card for future purchase is a joke.
June 16, 2026
Unprompted review
Reply from Route One
Hi there,
Thank you for taking the time to leave a review.
We're sorry to hear you're disappointed with our returns policy for in-store purchases.
Our policy is displayed in our stores, included on purchase receipts, and available on our website so customers can review it before and after making a purchase.
We understand it can be frustrating when you're unable to receive a refund for an item you no longer want, and we appreciate your disappointment. However, we do have policies in place that we need to apply consistently to ensure fairness for all customers.
Thank you again for your honest feedback and support.
All the best,
Maddi
Route One Customer Care
Return process not good enough
The quality of the item was good however the return process isn't good enough and there should be an easy way to do it on the site.
June 8, 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really glad to hear you were happy with the quality of your item, although we're sorry to hear the returns process didn’t meet your expectations.
We understand how important it is for returns to be simple and convenient, and we appreciate your comments about making this easier to manage through the website. Feedback like this is valuable and helps us identify areas where we can improve.
Thank you again for your honest feedback and support.
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear your items were delivered quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're really glad to hear you think Route One is a top place to pick up some great trainers.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you found the ordering process smooth and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're really glad to hear you were happy with the product, found great value, and that your delivery experience was smooth.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're really glad to hear your order arrived quickly and that you're happy with your product.
Your recommendation means a lot to us, and we truly appreciate your support.
All the best,
Maddi
Route One Customer Care
Everything you would want
Easy to use website with premium offering , speedy service and carefully packaged trusted place to use for me
June 9, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're really glad to hear you found our website easy to use and enjoyed the range of products we offer.
It's also great to know you were happy with the speedy service and careful packaging.
We're especially grateful to hear that Route One is a trusted place for you to shop — that means a lot to us.
Thank you again for your support and we hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Fabulous experience
Fabulous experience! Great selection and communication, fast delivery! Highly recommended!
June 9, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you had such a great experience with us.
It's wonderful to know you were happy with our selection, communication, and fast delivery.
Your recommendation means a lot to us, and we truly appreciate your support!
All the best,
Maddi
Route One Customer Care
Ordered on Monday
Ordered on Monday, had my order by Friday. Order was 100%.
Will buy again!
Would highly recommend.,
June 9, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're really glad to hear your order arrived quickly and that everything was exactly as expected.
It's great to know you'd shop with us again and would recommend us to others — that means a lot to us.
We truly appreciate your support and look forward to seeing you again soon!
All the best,
Maddi
Route One Customer Care
Turn around was nice and quick love the…
Turn around was nice and quick love the shoes will buy from you again thanks
June 9, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're really glad to hear your order turnaround was nice and quick and that you're loving your new shoes.
It's great to know you'll be shopping with us again — we truly appreciate your support!
All the best,
Maddi
Route One Customer Care
Happy customer delivered with care
June 8, 2026
Reply from Route One
Hey Johan,
Thank you for the great feedback.
We're really pleased to hear you're a happy customer and that your order arrived safely. We appreciate your support.
All the best,
Meg
Route One Customer Care
Reliable, great service.
Used Route One for years and never had an issue. The Route One’s own ‘Nineties’ jeans have also become a staple for me. Great for activities like climbing as they’re very stretchy, strong, light and pretty cheap if they do get fully destroyed eventually.
June 15, 2026
Reply from Route One
Hey Sam,
Thanks so much for sticking with us over the years!
We're delighted to hear you've been shopping with us for years without any issues, and it's brilliant to hear the Nineties jeans are working so well for you.
Your support means a lot.
All the best,
Meg
Route One Customer Care
Great service, prompt delivery
June 3, 2026
Reply from Route One
Hey Paul,
Thank you for the fab feedback.
So pleased you were happy with everything.
Until next time,
Meg
Route One Customer Care
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