Birthday gift delayed due to DPD error. Amazing customer service, no fuss, friendly, professional team member at Route One sorted it immediately when I rang to resolve. Delivery arrived next day and t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Smooth transaction throughout process. Quick delivery which had to be signed for, I prefer that way rather than parcel left on doorstep. First time shopping on Route One online site, but it defin... See more
Company replied
Brought T shirts for my son, lovely quality and well packaged, exactly as described on website. First size I ordered was too large, returned and refund quickly processed, re ordered in a size smaller... See more
Company replied
Route one has a massive selection of skate products, including its own brand items. Delivery is always quick and ive never had any issues with route one. Would recommend them
Company replied
Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
1K reviews
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Standard shipping, great
Cost of shipping not overly expensive (and nice to be able to choose regular shipping... some sites now only let you pick next-day! Don't want the extra cost if I'm not in a rush to have the item). Order to dispatch was 2 days, which is fine.
July 2, 2026
Reply from Route One
Hi there,
Thank you so much for your thoughtful feedback! We're delighted to hear you appreciated having the option of standard delivery, and that our shipping costs offered good value without forcing a next-day service.
It's also great to know your order was dispatched within a couple of days and that you were happy with the overall experience.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your kind feedback! We're delighted to hear you found Route One to be a trustworthy and professional company.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
My trainers have already fallen apart…
My trainers have already fallen apart at the sole worn them 3 times so I’m absolutely furious with route one
July 3, 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really sorry to hear that your trainers have developed an issue after only being worn a few times. We completely understand how disappointing and frustrating this must be, especially given the short amount of time you've had them.
We will be contacting you directly to look into this further and hope to get this resolved for you as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we work to put this right.
All the best,
Maddi
Route One Customer Care
Brought T shirts for my son
Brought T shirts for my son, lovely quality and well packaged, exactly as described on website. First size I ordered was too large, returned and refund quickly processed, re ordered in a size smaller and they were perfect. Thankyou
July 3, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your son's T-shirts were exactly as described, of lovely quality, and arrived well packaged.
It's also great to know that, although the first size wasn't quite right, the return and refund process was quick and straightforward, and that the smaller size was a perfect fit.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you found our service reliable and were happy with the delivery.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
All good
All good. Quick delivery. Item as desrcibed. Good price. Never used route one before but I would definitely use again and recommend to others.
July 11, 2026
Unprompted review
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear everything went smoothly, from the quick delivery to receiving your item exactly as described and at a great price.
It's especially great to know your first experience with Route One was such a positive one. Your recommendation means a lot to us, and we're thrilled to hear you'll be shopping with us again.
We truly appreciate your support and look forward to seeing you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you loved your item and that it arrived on time.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you had an ace experience and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you're so happy with the quality of your purchase.
It's great to know they're really comfortable, look great, and that you love wearing them!
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Board was.great and son loves it
Board was.great and son loves it. Only downside was the courier who delivered it late but route 1 refunded £6 of the cost so very happy. Thankyou.
July 4, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your son loves his new board.
We're sorry the delivery was delayed by the courier, but we're pleased we were able to help by refunding part of the delivery cost and that you were happy with the outcome.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Easy order and transaction and quick…
Easy order and transaction and quick delivery. Good experience. Thanks
July 4, 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you found the ordering process quick and easy and that your order arrived promptly.
It's great to know you had a good experience shopping with us.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Really rate Route One
Really rate Route One, good selection at great prices. Delivery was quick and when I needed to return an item recently(wrong size) it was easy and I got confirmation of a refund the next day.
July 4, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you've had such positive experiences shopping with Route One.
It's great to know you've enjoyed our wide selection and great prices, and that your recent return was quick and straightforward, with your refund confirmed the very next day.
We truly appreciate your support and recommendation, and we hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the great price and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Great customer service!
July 2, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with the customer service you received.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with our great products and the prompt delivery.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Faster delivery than expected and item…
Faster delivery than expected and item as expected . 10/10
July 3, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your order arrived even faster than expected and that your item was exactly as you hoped.
Your 10/10 rating really means a lot to us. We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Great service with a swift delivery
Great service with a swift delivery, I would recommend route one.
June 30, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with our service and the swift delivery.
Your recommendation means a lot to us, and we truly appreciate your support.
We hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your board arrived quickly and was exactly the quality you were expecting.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Easy to order
Easy to order, product arrived quicker than stated and when I rang to ask a question someone very friendly answered the phone!
July 3, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you found the ordering process easy and that your order arrived even quicker than expected.
It's also wonderful to know our team was friendly and helpful when you gave us a call. We'll be sure to pass your kind words on.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with your new trainers and that everything ran smoothly from start to finish.
It's also great to know our communication kept you well informed throughout.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
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