Delivery was quick, and the products were great! Just the skateboard spark attachment -- the screws don't seem to be the right size. However, route one customer service is SUPERB and responsive, an... See more
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I enjoy ordering clothes from the online store, everything is as advertised and on time. I don't like going into the Bristol store as an older skater. The staff do not make me feel like I belong in th... See more
Company replied
Reasonably priced, good quality menswear. Quickly despatched. What's not to like? 🙂
Company replied
Great customer service They helped me find find the right pair of jeans and sorted out an order
Company replied
Company details
Written by the company
Route One Bristol skate shop serves skaters in the Southwest the biggest range of skate clothing & skateboard equipment at the best prices. Located on The Horsefair, near Cabot Circus, we stock the top brands in skateboarding and streetwear, with skate shoes from Nike SB, adidas and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
The Horsefair 83-85, BS1 3JP, Bristol, Broadmead, United Kingdom
- 0117 9299506
4.3
Excellent
12 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Perfect delivery and product.
May 6, 2026
Reply from Route One - Bristol
Hey Ben,
Thank you for the fab review.
Super pleased you are loving the product - always better with a speedy delivery!
All the best,
Meg
Route One Customer Care
Reply from Route One - Bristol
Hey Marley,
Really appreciate the review - thank you.
Super pleased you were happy with the grip and great that it got to you in speedy time!
All the best,
Meg
Route One Customer Care
Great service
Reasonably priced, good quality menswear. Quickly despatched. What's not to like? 🙂
May 5, 2026
Reply from Route One - Bristol
Hey Vikki,
Thank you for the awesome feedback.
Happy to hear we ticked all the boxes!
Let us know if you ever need any help in the future.
All the best,
Meg
Route One Customer Care
The man in the bristol branch was ever…
The man in the bristol branch was ever so helpful
April 17, 2026
Reply from Route One - Bristol
Hi there,
Thank you so much for your kind feedback! We're really glad to hear you had a great experience in our Bristol store and that our team member was so helpful.
We’ll be sure to pass your comments on to the store team—they’ll really appreciate it!
We hope to see you again soon.
All the best,
Maddi
Route One Customer Care
Great customer service
Great customer service
They helped me find find the right pair of jeans and sorted out an order
April 16, 2026
Unprompted review
Reply from Route One - Bristol
Hi there,
Thank you so much for your kind feedback! We're really glad to hear our team could help you find the right pair of jeans and get your order sorted.
We appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One
Quick
Delivery was quick, and the products were great! Just the skateboard spark attachment -- the screws don't seem to be the right size.
However, route one customer service is SUPERB and responsive, and I was able to sort it out. Will be repurchasing from here, definitely.
March 10, 2026
Reply from Route One - Bristol
Hi there,
Thank you for your review.
Awesome to hear everything arrived quickly and you’re loving the products!
We’re sorry to hear about the issue with the screws.
I’ll reach out now to gather the details we need and make this right for you.
Kind Regards,
Meg
Route One Customer Care
Reply from Route One - Bristol
Hi there,
Thanks so much for taking the time to leave a review!
We're really glad to hear you’re happy with our products and that your delivery arrived quickly. It’s fantastic to know you think our shop is great!
We really appreciate your support and hope to see you shopping with us again soon.
All the best,
Maddi
Route One Customer Care
I enjoy ordering clothes from the…
I enjoy ordering clothes from the online store, everything is as advertised and on time. I don't like going into the Bristol store as an older skater. The staff do not make me feel like I belong in their store. So I buy my set ups elsewhere.
March 4, 2026
Reply from Route One - Bristol
Hi there,
Thanks so much for taking the time to leave a review!
We're really glad to hear you enjoy ordering clothes from our online store and that everything arrived on time and as advertised. It’s great to know you’ve had a smooth shopping experience with us online.
However, we're very sorry to hear that you did not feel welcome in our Bristol store. We never want anyone to feel unwelcome or out of place. I’ll be sending you an email shortly to discuss this further and see how we can make things right.
All the best,
Maddi
Route One Customer Care
Efficient with a wide variety of…
Efficient with a wide variety of products to choose from.
December 2, 2025
Route one review
Easy to use website. Good quality items and very reasonable prices. Items arrived promptly and well packaged. I would happily buy from Route One again in the future
December 18, 2025
Reply from Route One - Bristol
Hi there,
Thanks so much for taking the time to leave a review!
We're really glad to hear you found our website easy to use and that you’re happy with the quality, prices, and packaging of your items. It’s great to know you’d be happy to shop with Route One again in the future.
We really appreciate your support and can’t wait to welcome you back for your next order!
All the best,
Maddi
Route One Customer Care
Reply from Route One - Bristol
Hi there,
Thanks so much for taking the time to leave a review!
We're really glad to hear you found it easy to order what you needed and that your delivery arrived quickly. It’s great to know you had a smooth experience with us.
We really appreciate your support and hope to see you shopping with us again soon!
All the best,
Maddi
Route One Customer Care
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