I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely in love with these Vans Half-Cabs. Love the purple/green colourway, and the quality is exactly what you'd expect from Steve Cab. They're incredibly comfy and my feet feel snug, support and... See more
I've been ordering from route one for some time now, I cannot recommend them highly enough! From their epic sales to their outstanding customer service, they're always on point! Delivery is quick and... See more
Company replied
Found a unique pair of superstars paid for next day arrived quickly and when sorting an issue regarding delivery (my fault) maddie replied quickly to try and help sort the issue out as best they cou... See more
Company replied
Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent - Route One
My daughter loves her new skateboard. It looks and feels amazing to ride and do skills on. Top quality board, wheels, bearings, trucks and grip tape. Highly recommend purchasing from Route One. Excellent products, prices and customer service too.
August 24, 2026
Very impressed with the quality
Very impressed with the quality. Certainly going to be a returning customer
August 25, 2026
Excellent
Excellent! Order arrived on time. Response to my email to customer service was replied to in super fast time and in a friendly helpful manner.
August 26, 2026
Excellent shop
August 27, 2026
So ive bought most of my cloths/shoes…
So ive bought most of my cloths/shoes through you guys for about 2 decades.. your service is always exceptional.. my review though is for 1 specific person..the manager of your route one shop in liverpool (bold street) is outstanding! The shop is always bustling feels like an old stool skate shop...hes super knowledgeable and always take his time to talk to everyone and make sure they are getting the correct iteam or just advice..super cool dude..anyway love your stuff!
August 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Route One
Hey AJ,
Thank you for the 5 stars!
Awesome to know you are happy with the service you received.
Until next time,
Meg
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your feedback.
Our apologies again for the parcel being lost in transit.
I can see a replacement order has been put through for you on a next-day delivery service.
Hope you love the items when they come.
Kind Regards,
Meg
Route One
Next day delivery paid for at check…
Next day delivery paid for at check out. 3 days on have heard nothing, no responses to emails and nobody picks up the phone.
Regard the route one response, why would I attach my order number to a trust pilot review ? I have record of all emails sent there was a whole chain, the chain that you ultimately responded to weirdly shortly after this review.
September 2, 2026
Unprompted review
Reply from Route One
Hi there,
Thank you for getting in contact.
I'm sorry to hear you are not happy with your experience so far.
As you haven't attached your order number or name to this review, I am unable to locate your order.
I have also checked the inbox and can't see any emails relating to this.
Please could you email again on orders@routeone.co.uk and I will look out for this.
Hope to get this sorted for you soon.
Kind Regards,
Meg
Route One Customer Care
Great shopping experience….
Great shopping experience with extremely fast delivery. 🚚
August 25, 2026
Reply from Route One
Hi there,
Thank you for your great feedback! We're really pleased to hear you had such a positive shopping experience with us and that your order arrived super quickly.
We really appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really pleased to hear you're happy with the quality and design of your new T-shirt, and that the fit was spot on too.
We really appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Never had an issue with routeone they…
Never had an issue with routeone they keep in contact and keep me up-to-date with shipping and tracking codes when awaiting a delivery. Overall they offer a professional service and offer great products at all prices for your budget.
August 25, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback and continued support! We're really pleased to hear you've always had a positive experience with us and find our delivery updates and tracking helpful.
It's also great to hear you appreciate the range of products and prices we offer. We really appreciate you choosing Route One and look forward to seeing you again!
All the best,
Maddi
Route One Customer Care
Not my first order
Not my first order. Massive stock of great products. Some reduced items have been available in December, perfect for Christmas.
Super fast delivery too.
I'm not sure how the bonus points system works. I must've spent over £1k but nothing yet in return.
August 25, 2026
Reply from Route One
Hi there,
Thank you for your detailed feedback and for continuing to shop with us! We're really pleased to hear you've been impressed with our product range, sale items and speedy delivery.
We're sorry for any confusion around the bonus points system, especially given how much you've spent with us. We'd be more than happy to look into this for you and make sure everything is as it should be.
We really appreciate your continued support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Everything went smoothly
Everything went smoothly, the items arrived in a few deliveries but I was made aware. The items are perfect.
August 25, 2026
Reply from Route One
Hey there,
Thank you for the lovely review - we really appreciate it!
So pleased you are happy with your items.
Let us know if you ever need any help in the future.
All the best,
Meg
Route One Customer Care
Nice service !
August 25, 2026
Reply from Route One
Hi there,
Thank you for your great feedback! We're really pleased to hear you were happy with the service you received.
We really appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Online Order
Shoes ordered and within a couple of days parcel was delivered - excellent.
August 24, 2026
Reply from Route One
Hi there,
Thank you for your excellent feedback! We're really pleased to hear your new shoes arrived within just a couple of days and that you were happy with the speedy service.
We really appreciate your support and hope you enjoy your new pair!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really pleased to hear you're happy with the quality of your purchase, as well as our prices and speedy delivery.
We really appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Excellent service
Excellent service - very fast response times and no issues - would recommend.
August 24, 2026
Reply from Route One
Hi there,
Thank you for your fantastic feedback! We're really pleased to hear you received a fast and hassle-free service from us.
We really appreciate your recommendation and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.