Rovers North Reviews 

423
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Have been buying parts from Rovers North since they opened. Now as a restoration shop, we rely heavily on Rovers North's service levels, and their consistency with special order timelines. Zack is t... See more

Rated 5 out of 5 stars

I HAVE NOTHING BUT GREAT THINGS TO SAY ABOUT RN. I AM DEFINITELY A "FREQUENT FLYER" AND HAVE NEVER BEEN DISAPPOINTED WITH THEIR SERVICE, PRICE OR SHIPPING. THEY HAVE ALWAYS EXCEEDED MY EXPECTATIONS AN... See more

Rated 5 out of 5 stars

I own a '11 Range Rover and a '87 Defender. Whenever I call, represenatives are always available, extremely knowledgeable, and helpful. More recently, I purchased some fuel injectors - they didn't exa... See more

Rated 5 out of 5 stars

Excellent customer support, first and foremost, and a seemingly limitless inventory. Their staff is highly knowledgeable on Rovers and are a pleasure to talk to. Call here first and get what you nee... See more

Company details

  1. Auto Parts Store
  2. also in
  3. Car Accessories Store

Written by the company

Family owned by enthusiasts since 1979. Our mission is to offer the highest quality Land Rover Parts and Accessories at the most competitive prices. We back all of our products with industry leading product support, minimum 24 month unlimited mileage warranty.

Rovers North: Land Rover Parts and Accessories Since 1979

Written by the company

We Love Land Rovers Just as Much as You Do
We've been a family business for over 35 years and that's how we strive to treat our customers.

Expert Support and 2 Year Guarantee on Everything

We know you want to order with confidence, so everything you buy from Rovers North comes with our 2-year warranty against defects.

At Rovers North we’re dedicated to all things Land Rover. Our sales team has over 100 years of experience with parts and service for Land Rovers. We’re confident we can help you solve the problems you’re having with your truck or track down any part you might need to get it back on the trail. This warranty is regardless of whatever limitations the manufacturer of the product puts on it’s warranty.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

423 reviews

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4.6

All reviews

(423)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience. Helped me get the right stuff the first time and went out of their way to stay in contact.
Rob and Nick killed it. Thanks guys.

September 18, 2018
Unprompted review
Rated 3 out of 5 stars

Some ideas

Hello - we've been customers for 20 years and have had some great experiences with your staff. We're rebuilding our 3.9 in Mexico and while I reached out to both, Bearmach has been more on it with regard to my many questions.

Also, prices on the RN site can get crazy. Piston rings for the V8 - something like $20 across the pond but looks like $104-285 on RN. I had a similar issue with a prop shaft a few years ago and found it elsewhere.

We're overlanders keeping an older Rover rolling in Mexico so fast and reasonably-priced shipping abroad is also important for us.

Hope this is helpful. All the best from Oaxaca!

September 18, 2018
Unprompted review
Rated 5 out of 5 stars

Always a good experience with RN..

Always a good experience with RN... Great availability of genuine parts with the option of Proline. Shipping is lightning fast, usually here the next day with normal FedEx.
I wish there were an amount to exceed that results in free shipping like $100...
Also, an amount that when exceeded, like $1,500 that results in a 10-15% discount...

September 18, 2018
Unprompted review
Rated 5 out of 5 stars

Rovers North has served me well for…

Rovers North has served me well for many years. It is not so easy to find good Land Rover parts and I appreciate that they offer Genuine parts (expensive) and Aftermarket parts (cheap) so I can decide which parts that I am willing to gamble on quality and which I want original quality.

September 18, 2018
Unprompted review
Rated 2 out of 5 stars

Suspension and Exhaust Kits -- Disappointing Customer Service

I bought a complete shock absorber and parabolic spring kit from Rovers North and was told the kit was in stock and available for immediate shipment. I ordered a stainless steel NRP exhaust kit at the same time, but was told it was backordered about a month. This was fine by me since I wouldn't be able to install it all in a single weekend anyway. However, when the shocks and springs kit arrived, only 3 of the shock absorbers were present in the kit, and one was backordered. I called twice to check on the backordered shock, and each time was told it would be another 2-3 weeks. Never once did Rovers North even apologize for the delay. It finally arrived about 5 weeks later, but I wish I'd been told they didn't have the complete kit in stock to begin with. Additionally, the shocks come with incorrect washers and a very ambiguous generic graphic on how to install them. This required more calls on my part, and I was given two different answers about how many washers there should be and how to install them. Rovers North eventually sent me the correct washers for free, but I had already figured this out and bought my own at my local hardware.

The NRP exhaust kit arrived, and is in fact a Magna Flow exhaust kit. Although it is of very high quality, the mid-pipe attachment flange did not line up with the bracket on my frame by about 1". Additionally, the special custom tailpipe hanger thingamajig was obviously not made to fit my early Series 3 frame, which has the bracket on the outside of the frame rail, not the inside. Although it still worked, it meant I was short one of the fancy stainless steel exhaust clamps. I called Rovers North to let them know this, and they said they would have Magna Flow drop ship me a clamp for free. It's been 2 weeks to the day and I've heard nothing from either Magna Flow or Rovers North, although Rovers North committed to getting back to me with a drop ship date. Finally, the Magna Flow exhaust kit has a very "tuner car" sound to it. My 17-year old son who's into modding his Focus ST and auto-crossing it loves the exhaust note, if that tells you anything. I wish I had known this, since my primary motivation for buying the NRP system was a quiet exhaust note and to upgrade to stainless steel. So now I have a Series Land Rover that sounds like a Focus ST or WRX or something. Not what I wanted.

I have been a Rovers North customer for over 20 years and have spent literally 10's of thousands of dollars with them. I used to consider them the LL Bean of classic Land Rover parts, but no more. I will definitely be shopping around for Rover parts now, since Rovers North's initial competence and after-sales service have apparently suffered in recent times. Their premium prices used to be justified by the service experience, but that was definitely not the case with my most recent purchase. If I were the Letorneys I would want to know that this was going on.

September 18, 2018
Unprompted review
Rovers North logo

Reply from Rovers North

Myron, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities, and we are disappointed to learn that you had anything less than a stellar experience with us.

We're sorry with the confusion over the shock absorber order. We had an inventory discrepancy and then a delay with our supplier, and it's completely our fault someone didn't reach out to let you know about the wait.

The NRP exhaust system is a performance stainless steel exhaust system that uses a Magnaflow muffler and because of this will be louder than the Land Rover exhaust. We have reached out to our manufacturer about the fitment issues you are experiencing, but have not heard back a definitive answer yet.

If you're truly unhappy with the sound of the exhaust though, we will happily exchange the NRP system for an original style exhaust kit.

Please give us a call at 1-800-403-7591 and we gladly get this all sorted out for you.

Rated 1 out of 5 stars

I got wrong product

I got wrong product, paid $16.29 return shipping and was charge over $14
shipping. I lost over $30 and got nothing.

Thanks

James

September 18, 2018
Unprompted review
Rovers North logo

Reply from Rovers North

James, we are extremely sorry to hear about this and even more sorry to disappoint a customer. You shouldn't have been charged the return shipping on your order. We have credited your card the shipping and you should see that in the next 24-48 hours. Thank you and we look forward to hearing from you again.

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