Roveruk Reviews 

149
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items match descriptions perfectly and offer fantastic overall value for money. Consumers highlight the prompt delivery service and efficient order dispatch, making online shopping a smooth and satisfying journey. Buyers often mention how easy it is to find what they need, always supported by friendly and helpful staff. However, some reviewers were not happy with certain aspects of the delivery process. A few people mentioned experiencing minor shipping delays or receiving packages that were unfortunately damaged during transit by couriers.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting great quality, reasonable prices,... See more

Delivery service

People report positive experiences with delivery service, noting that items generally arrive quickly, on... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items are well-made, natural, and... See more

Price

Reviewers express general satisfaction, highlighting excellent values and competitive costs across various... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Helena is very professional and has a very friendly manner. Asks all the right questions. I knew my Kitty would be in safe hands. When l came home from being away Kitty is as happy well fed and glowin... See more

Company replied

Rated 5 out of 5 stars

20" (50CM) (Deep) Wall Manger Coco Liner Smart Garden were difficult to find and at a reasonable price. Came across this company via an online search, was a little hesitant as they were unknown to me.... See more

Rated 5 out of 5 stars

Product excellent, easy to put in place, just the job. Only critism I have is the courier (Evri) I sent you a photo of the very damaged box and commented on slow delivery once it had left you.

Company replied

Rated 5 out of 5 stars

Simple to apply for not used as yet but might in future as ideal for those unexpected car repairs,especially if your on a tight budget


Company details

  1. Garden Center
  2. Home Goods Store

Written by the company

If you have an issue that can be resolved, please make contact with Ryan@RoverUK.co.uk before leaving feedback, thank you. About RoverUK: Online garden and home store. Established 2013 RoverUK.co.uk is part of the Climb Hire Limited Group Established 2013 We offer a wide range of products for the home and garden, delivered to your door. Our products include: Kids gardening tools; such as wheelbarrows, gloves, hand tools. Kids garden dens, t-pee's Planters, baskets, troughs and liners. Plant support obelisks, fencing. Grozone structures and replacement covers. Doormats and draught excluders. Basically everything for the garden except soil and plants (try Suttons for those). Thank you - Ryan


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(149)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Many advert were redundant but had not…

Many advert were redundant but had not been removed and the search filter was far from accurate

April 8, 2025
Roveruk logo

Reply from Roveruk

Thank you, I cleared the website up a bit now. There is sometimes a delay removing books for being displayed for sale when sold.

Rated 5 out of 5 stars

Hanging baskets

Excellent product at a very competitive price. Delivery service prompt and efficient and put the parcel inside for my wife as it was very heavy. Thank you.

March 23, 2025
Roveruk logo

Reply from Roveruk

Thank you

Rated 5 out of 5 stars

A perfect fit.

After years of trying I found the perfect liner for my wall troughs. It was the perfect size i.e deep enough. Thankyou I am about to order another 2 .

March 11, 2025
Roveruk logo

Reply from Roveruk

Thank you

Rated 3 out of 5 stars

returning the item and re-ordering a…

returning the item and re-ordering a larger size was unduly complicated

March 12, 2025
Roveruk logo

Reply from Roveruk

Thank you for leaving feedback.

There was a problem with your exchange as you didn't explain (include a note, call or email) to state you wanted a different size. So when the item returned here with only your postcode on a note, you were refunded within the hour.

I am pleased to see you now have the size you require.

The current exchange procedure is to return to the address provided with a note inside stating whether you require an exchange or refund. These are acted upon as soon as received back here.

If you are wanting to return an item, please email or call first when possible.

Thank you.

Rated 1 out of 5 stars

I ordered hanging baskets what arrive…

I ordered hanging baskets what arrive was just the inside part

March 13, 2025
Roveruk logo

Reply from Roveruk

Hi Anthony,

Sorry to read this, I have just checked this order and, the order you placed was for 5 x 12" basket liners (product title/description: '12" (30cm) Hanging Basket coir, Coco Coconut Liner Smart Garden').

These are coir coconut for around £3 each for this size. The metal hanging baskets are available with liners but this is not what you ordered.

You are welcome to return any order for a refund as long as it is in unused condition.

I don't feel this 1 star review is fair as I sent exactly what you ordered in good time, but I have no control over that.

I hope you have a successful growing season and, as I say, if you want to return them for a refund you can.

Kind regards,
Ryan
www.RoverUK.co.uk

Rated 5 out of 5 stars

Really quick delivery all items perfect…

Really quick delivery all items perfect and just as described, ordered several items all came together, I had a slight query about 1 item but it was clarified n sorted straight away, great customer service, polite professional and will order again.

March 12, 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful bee hotels

Beautiful bee hotels

March 13, 2025
Roveruk logo

Reply from Roveruk

They are great. Thank you for your custom and supporting my little business.
Whenever someone orders a 'Bee hotel' I keep getting 'Blue hotel' - by Chris Isaak in my head. Like an earworm.

Thanks again.

Rated 4 out of 5 stars

What is the point of asking for a…

What is the point of asking for a review when the product has not even been despatched yet ...And now it has arrived after apologies from Rover....let's see how it looks in the garden when we can get out there

March 10, 2025
Roveruk logo

Reply from Roveruk

Thank you for taking the time to leave feedback. I agree with your comment, and a review should not have been requested before you have received the item.

I have checked the tracking and this is estimated to be delivered tomorrow (12th), ahead of schedule (14th). This has been handed to the courier on the 9th, the same day you placed the order. Please check your emails for notification of dispatch and tracking.

I cannot share a direct link, but please make contact via the contact page on the RoverUK website if you have any issues.

I hope you have a good harvest with the Grocage protection.

Kind regards,
Ryan

Rated 5 out of 5 stars

Great seller

Ordered a number of items and all came promptly and as described would highly recommend

March 1, 2025
Unprompted review
Roveruk logo

Reply from Roveruk

Thank you for taking the time to leave feedback. I am please to read you are happy with the item and delivery.

Kind regards,
Ryan

Rated 5 out of 5 stars

Great item

Great item, fantastic customer service and communication. Would definitely recommend and buy from RoverUK again!

February 12, 2025
Unprompted review
Roveruk logo

Reply from Roveruk

Thank you for taking the time to leave feedback. If you need anything else for the garden, please checkout the website, new products added all the time.

Kind regards,
Ryan

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look