ROX - Diamonds & Thrills Reviews 

Right up to the point of pressing the 'buy' button, I had been impressed with Chloe's help in Customer Service. The Tag Heuer Monaco at a brilliant price was shown as in stock. I paid a 30% deposit, using finance for the balance. All of a sudden, it was showing a special order with a SIX week delivery. Sending emails to three different parts of ROX immediately and before they closed for the weekend has left me in limbo as I am not prepared to wait so long and especially as it has been price matched by a large mainstream jeweller.
UPDATE. Thanks to a lady in the Leeds showroom and Laura in Newcastle, my watch will be delivered tomorrow. Nobody knows why the advice note I got showing item in stock but with mid June delivery was sent, but happily should not be sorted. Well done to the two showrooms. Thank you

Absolutely amazing service from Lora at Rox Newcastle. Made the experience of choosing a ring for my special birthday so enjoyable. Lora was friendly, attentive and knowledgeable. The ring I chose was exactly what I came in for. Not our first purchase from ROX and wint be the last. Thanks Lora!

No doubt one of the smoothest jewellery purchases (both online experience and resizing in store). Ring itself arrived in under 24 hours, certificated and looked beautiful. Fantastic quality Lab Diamond solitaire Engagement ring. All staff interacted with were friendly and knowledgable. Can’t recommend ROC enough and will very likely return for the wedding rings!!

We loved coming to Rox for our wedding bands. We had Lynsey looking after us and she went above and beyond, really listened to what we wanted, we had such a good laugh and felt really looked after. Couldn’t recommend highly enough. All of the girls are great. Thank you!!

The service I received from beginning to end including aftercare was amazing. Lynsey in the Newcastle store was an absolute diamond in helping me choose the right ring for me. She was so knowledgeable and explained all about clarity, cuts and sizes. Everyone was so welcoming and the upstairs of the shop is simply stunning. Highly recommend Rox

My wife loved the earrings ❤️
Delivered on her birthday, perfect 💎❤️

Really impressed with the service I received from Chloe. She was prompt, professional, and super friendly throughout. Everything was clearly communicated, and she made the whole process easy and hassle-free. Dispatch is sorted quickly, and I felt well looked after from start to finish. Thanks again, Chloe!

Amazing customer service from Rox. A special mention to both Jill and Chloe for their help and really personalising my experience. This was a purchase for a special occasion. I didn’t have time to call to a Rox store. So everything was done online which can sometimes be quite challenging. But the whole process of buying the jewellery was straightforward and was made easy. 100% will be returning here.

I’ve walked past Rox many of times & popped in to look as needed a present for my daughter’s graduation. I bought a gift which I know she wanted. Shop was so welcoming with all of the staff I think it was Laura who looked after me. I’ve told all my friends if they ever need any jewlery to go to Rox as they won’t be disappointed. Thanks for your help & guidance with my gift.

I got a new ring from Rox, Newcastle for a very special birthday! Samantha served us and was amazing. She was so helpful and knowledgeable. She made the whole experience for us feel so special and personal. The shop is gorgeous and we were so impressed with our experience. We had looked around for a while for my ring but we are so pleased we picked Rox and can highly recommend it. Ask for Samantha she’s an absolute gem.

I had another fantastic experience at Rox recently, thanks once again to the incredible Lynsey. I went in looking for a new watch and, just like before, she was incredibly knowledgeable, patient, and genuinely helpful in guiding me to the perfect choice.

This isn’t the first time Lynsey has gone above and beyond—she also played a huge role in helping me secure and design a custom engagement ring last year. Her attention to detail, great taste, and ability to really listen to what I wanted made the whole process smooth and enjoyable.

I couldn’t recommend Rox more highly, and if you get the chance to work with Lynsey, you’ll be in excellent hands!!

Best Jewellers in Newcasle by far with great customer service

Fantastic staff extremely helpful and knowledgeable made the experience a joy

I had a great experience with Laura from ROX today. She was friendly and accommodating from as soon as I came in to the shop. She had a vast knowledge of what I was looking for and showed me all options available. The customer service was beyond what I would wish for. I will definitely be back. Thanks again xxxx

Visited ROX in Liverpool one yesterday and was served by Jess and her team. What a wonderful experience - friendly and informative, Jess went above and beyond and would highly recommend this store - will be back! Many thanks ladies 😊

I visited your London store last week to collect my new watch. Cynthia and Nicole went above and beyond to make sure I was happy with the fit and took their time in explaining its features and how to maintain it correctly.
I will definitely be back again. Would reccomend for their beautiful jewellery, knowledgeable staff and stunning displays

Went for an engagement ring yesterday and Samantha looked after me and my step parents.

She was so kind and helpful in choosing the perfect for my bride to be, they've got a very good range of stones, cuts, metals and budget which made it very flexible in choice.

Even got treated to a glass of prosecco to celebrate the occasion. Would 100% recommend

My partner now fiance purchased my engagement ring from Rox in Edinburgh and I love it so much.

We went back into store to look at wedding bands along with a necklace and earrings. We were served by Kevin who is the most lovely person ever.

He was so helpful and knowledgeable and is a credit to Rox. The service we received from Kevin was incredible and we were made to feel really special.

The jewellery from Rox is beautiful and of a high standard and Kevin was great at explaining the clarity and cuts of the diamonds.

We are looking forward to coming back to store to purchase more items. The store itself is lovely and it's always such a lovely experience. You always receive a warm welcome along with a glass of moet!

Kevin really does go above and beyond.

Platinum diamond engagement ring purchased in september 2022. Issues with sizing, then diamond fell out on two different occasions. Ring was then remade apparently, came back with rough claws catching on all fabrics, sent back for repair, came back again with claws still not fixed. Poor quality for a ring costing over £4000 that has spent alot of time in store being repaired than being on my finger! Ring away for repair yet again! Definitely avoid at all costs would never recommend or use again.

Our experience was made totally by Jess in the Liverpool shop. She was knowledgeable and friendly from the outset. She went above and beyond to make sure everything was delivered on time and to our satisfaction. I could not recommend Rox or Jess highly enough.

Earlier this year, I made a luxury purchase from ROX. I must express my utmost satisfaction with the exceptional service I have received throughout the entire process. Jill has consistently demonstrated a commitment to providing personalised assistance, researching products, and even reaching out to me months after the sale with valuable recommendations.
In today’s competitive market, it is rare to encounter such exceptional customer service. ROX has consistently prioritised customer satisfaction, and I am deeply appreciative of their dedication. Thank you for your exceptional customer focus.