Amazing Jewellers. Purchased an absolute stunning engagement ring from the Liverpool branch and been back to order more rings since. Jess, Sue, and the team are so welcoming and make the whole exp... See more
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Review summary
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Upon entering the store, Cynthia and her colleague acknowledged and greeted me in a friendly manner. Cynthia asked me what I was looking for and informed me about the classification/grade o... See more
Looking forward a special something for my 25th wedding anniversary so visited Rox in Liverpool where I was served by Jess. Jess is an absolute credit to the company, she was patient, attentive, profe... See more
Fantastic experience when purchasing diamond earrings in Liverpool store. Jessica was amazing, so friendly, knowledgeable & patient while I decided. Myself, sister & mum were all treated to fizz witho... See more
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Company details
Written by the company
Award winning luxury retailer ROX is one of the UK’s most exciting and inspiring jewellers, with exceptional customer service and daring designs at the heart of the company. ROX brings you breathtaking diamonds, luxury watches and contemporary cutting edge designer jewellery straight from the catwalk.
Contact info
42-45 Argyll Arcade, G2 8BG, Glasgow, United Kingdom
- 0808 164 6448
- help@rox.co.uk
- www.rox.co.uk
4.8
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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The customer service was second to none
The customer service was second to none! Chloe kept me updated throughout the whole process.
Checking I had my tracking code and ensuring I had everything I needed
March 12, 2025
Unprompted review
Reply from ROX - Diamonds & Thrills
Thank you for your great feedback! We're thrilled to hear Chloe provided you with excellent service and kept you updated throughout the process. It's always our goal to make sure everything goes smoothly, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future!
Reply from ROX - Diamonds & Thrills
Hello Marcel
Thank you for your kind review!
We are so thrilled you had a great experience with ROX and look forward to you shopping with us again in the future.
ROX leeds
Jo was amazing in store today. Would recommend her to anyone. I wasn’t sure of the exact product I wanted but Jo knew her products so well she helped me find the perfect product. Thanks Jo!
March 2, 2025
Unprompted review
Reply from ROX - Diamonds & Thrills
Hello Blake
Thanks for the great feedback! We're glad Jo could help you find the perfect product. We appreciate the recommendation and look forward to welcoming you back in to store in the future.
Thank you Jo!
Fantastic service from Jo in ROX Leeds today. We received outstanding customer service and couldn’t be happier with the product we bought. Thank you very much Jo!
March 2, 2025
Unprompted review
Reply from ROX - Diamonds & Thrills
Hello Tilly
Thank you for your wonderful review! We're so happy to hear that Jo provided you with outstanding service and that you're pleased with your purchase.
We truly appreciate your kind words and hope to welcome you back to ROX Leeds soon!
Brilliant customer support and service
Jill helped me from start to finish can’t thank her enough. Looking forward to receiving the necklace bought for my daughters 21st .
February 28, 2025
Reply from ROX - Diamonds & Thrills
Thank you for your lovely feedback! We're so glad Jill could assist you every step of the way. We’re sure your daughter will love her necklace,Thank you again for choosing us and we look forward to helping you with more special purchases in the future.
Amazing friendly customer service
Big thank you to Samantha for her patience and outstanding customer service! She has been absolutely amazing—despite my indecisiveness, she was incredibly helpful, kind, and nothing was ever too much trouble. Thank you once again for another wonderful experience at ROX Newcastle!
February 22, 2025
Unprompted review
Great website easy to navigate
Great website easy to navigate. All the information very easy to find
February 16, 2025
Helpful friendly knowledgeable great in…
Helpful friendly knowledgeable great in every way
February 3, 2025
Fast and efficient service
Fast and efficient service. Beautifully wrapped and all ready for gifting. Would definitely use them again. One of the best online shopping experiences I have had.
February 9, 2025
Made my gift so personal
Made my gift so personal. Beautifully wrapped 👍 I can tell that this means so much to them 👍 Would definitely recommend ROX if
January 30, 2025
Impressive
Everything from start to finish was done smoothly and flawlessly. The delivery time was exceptional and the product so well presented. I cannot find fault.
February 2, 2025
Really helpful staff
Chloe was extremely helpful and made certain of an easy transaction. It was an issue my end which prevented it happening. In future I will look on the Rox site first when looking to buy a watch
January 20, 2025
Unprompted review
Perfect online shopping experience from start to finish
Now this is what an online retail experience should be like, attentive without being pushy, helpful and ultimately a smooth transaction.
I'd been coveting a particular watch for a while and had seen that Rox had an offer on that was too good to pass up. Reaching out by live chat I was expecting the slightly cold conversation that often happens at distance, however the assistant Jill, was brilliant from the get-go; taking the time to listen to me and offering up every scrap of information in response to my questions in a friendly, yet professional manner. The resulting transaction was simple to complete and Jill even arranged for the delivery to be delayed in order to make it convenient for me.
The watch arrived after the weekend as requested and was beautifully packed in a sturdy ROX branded outer box, plenty of tissue paper with a welcome card from the person who packed it - thank you Robert, and a brand magazine. Everything arrived in perfect condition and is absolute dream to finally own, however this review is about the experience not the product.
Having a very traditional department store, customer service led retail background myself, it can feel that the profession has lost many of its positives and shopping now can be very transactional, especially with the prevalence of online shopping and my experience with ROX gives me hope that there are folks out there who still want to provide excellent customer service despite the challenging new environment progress has forced upon the sector. I cannot commend Jill enough for how she dealt with me and she is a credit to ROX.
I would heartily recommend anyone considering jewellery or watches to seek ROX out and experience the quality of service I've recently had.
January 10, 2025
Reply from ROX - Diamonds & Thrills
Hello Ed
Thank you so much for your kind review!
jill and Robert will be delighted to read this and I will ensure it is passed along.
We hope you love wearing your new watch and we look forward to helping you again in the future.
Kind regards
Chloe
Excellent company great staff reliable…
Excellent company great staff reliable excellent customer service! Best jewellers in Newcastle by a mile !!!
December 21, 2024
Unprompted review
Reply from ROX - Diamonds & Thrills
Hello
Thank you so much for your kind review!
We will ensue this is passed along to the Newcastle store they will be delighted to hear this feedback.
Came in to buy a watch for my partner
Came in to buy a watch for my partner, service was fantastic and Lora found him exactly what he wanted.
Definitely recommend and will be back for any future purchases!
January 7, 2024
Unprompted review
Reply from ROX - Diamonds & Thrills
Hello Emma
Thank you so much for your kind review!
We are so thrilled you had a great experience in store and will ensure your review is passed to Lora.
We look forward to you shopping with ROX again soon.
11/10
Ordered late on in the day and still got Next day delivery, unbelievable quality ring in beautiful packaging
December 17, 2024
Reply from ROX - Diamonds & Thrills
Hello
Thank you so much for your kind review!
We hope you loved your item and look forward to you shopping again with ROX.
I have bought many times from Rox due…
I have bought many times from Rox due to their fantastic customer experience
In store the staff are fantastic and very welcoming
This time I bought online. The item was made to order and throughout the 8 week process I was kept up to date and the product arrived on the exact date they stated.
Beautifully packaged and cannot wait to give my wife for Xmas
December 17, 2024
Unprompted review
Excellent Service
Easy to order online and it arrived at my house within 24 hours. Also packaged beautifully by Robert.
December 9, 2024
Always a pleasure dealing with you
Always a pleasure dealing with you, beautiful jewellery lovingly and beautifully wrapped is why I’m a repeat customer thank you all
December 2, 2024
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