Royal Cars logo
Visit website

Royal Cars Reviews 

1,199
•
TrustScore 4.5 out of 5

4.6

Taxi Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 353 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, friendly, and helpful staff members who ensure safe, comfortable, and pleasant journeys across town. People also highlight the highly efficient transportation service, noting that clean vehicles arrive promptly and reliably meet daily travel needs. Some reviewers were not happy with unexpected service delays, mentioning specific frustrating instances where booked cars arrived significantly late or failed to show up altogether. A few other people also felt that the prices were higher than expected, citing expensive fares, unexpected extra charges, or increased overall costs during their trips.

What people talk about most

Staff

Users describe positive interactions with staff, frequently noting that drivers are exceptionally polite,... See more

Service

People report positive experiences with service, highlighting courteous, helpful drivers who arrive... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that cars frequently arrive on time or... See more

Booking process

Customers consistently note ambiguous experiences with booking process, as many reviewers highlight that the... See more

Price

Customers had ambiguous experiences with price, as many reviewers appreciated the fair, inexpensive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had 2 Royal Cars’ taxis over the weekend and both journeys beat the one Uber taxi journey I shared with friends. Both your drivers were very friendly, courteous and careful drivers. They were also... See more

Rated 5 out of 5 stars

Royal cars offer an excellent service. Reliable, efficient, helpful and friendly. Used them for the last 3 years for airport runs. Always been on time, communication direct with driver, excellent. Dri... See more

Rated 5 out of 5 stars

Good driver, arrived a few minutes beforehand, which was reassuring. Knew his lane discipline, one felt safe. Only minus point (NOT the driver) was the app was telling me even ten minutes before t... See more

Rated 5 out of 5 stars

Our driver was very pleasant, the journey smooth. We requested a taxi on line. It arrived almost immediately. The automatic notifications were spot on. Thank you.

Company details

  1. Taxi Service

Written by the company

Recognised as the largest private hire service provider in Oxfordshire, Royal Cars have been family run since humble beginnings, with only 4 cars. Situated in the celebrated University City of Oxford, they have been a staple of the community for nearly 30 years. With passion and drive they expanded and now offer the most diverse service available in the area. Currently Royal Cars boast a fleet of over 500 vehicles including 8 seaters, wheelchair accessible, executive and VIP vehicles, something for every occasion. Royal Cars is the greenest service in Oxfordshire with over 70% of the fleet being Hybrid. In an effort to offer the safest service in the region they are in the process of installing CCTV in all their cars. Also, all their drivers are DBS (Disclosure and Barring Service) checked and have undergone a medical examination before being licensed by the local District Councils, your safety is very important to Royal Cars. We accept all types of work, from local runs to airport transfers to long-distance pickups and drop offs, weddings and occasionally have crossed the channel. Also, we provide Home to School Transport with and without Passenger assistants. Take a ride with the largest, safest, friendliest, fastest and greenest service in Oxfordshire.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,199)

358 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service

Excellent service. Our driver arrived in good time. He was courteous and kind, helping with our luggage. Due to traffic we had to change route but arrived quickly at our destination. I warmly recommend.

June 16, 2026
Unprompted review
Rated 1 out of 5 stars

Driver this morning was very rude…

Driver this morning was very rude arrived early, I booked night before to attend difficult appointment, he phoned said he would cancel when I was trying to go downstairs with knee injury plus he was 15 minutes early, he had the address to drop me off and purposely drove away just to charge me more, left me in tears this morning before a very stressful appointment, was so upset

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

FANTASTIC!

FANTASTIC!
Mohammed arrived on time, and lovely LOVELY BLOKE!
Wouldn't use anyone else.
SO reliable.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Beats Uber by a mile

I had 2 Royal Cars’ taxis over the weekend and both journeys beat the one Uber taxi journey I shared with friends.
Both your drivers were very friendly, courteous and careful drivers. They were also on time and the tracking updates were much appreciated. Have already recommended.

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, car was very clean. Driver arrived on time, smooth journey home.
Good clear communication throughout, from booking, keeping me aware of route and arrival. A little touch of luxury. Thank you and will definitely be booking again.

May 26, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look