Royal Copenhagen Reviews 

624
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I have collected Royal Copenhagen for many years now. One of my favorit is my Blue element plates. But I have always bought them from a store, but now I bought my last pièces at the Royal Copenhagen s... See more

Rated 1 out of 5 stars

I bought about 25 pieces of item from the US website on December 8th. I received a shipping notification email December 15th (this is probably the longest shipping experience I've experienced since I... See more

Company replied

Rated 1 out of 5 stars

Warning. It's a scam. If you order from outside an EU country beware that you will be charged custom fees eventhough they make the webpage appear that you order in your home country. Strange for a "lu... See more

Company replied

Rated 5 out of 5 stars

The two polar bear figurines I ordered are beautiful. Absolutely perfect. Both arrived in the UK within a week of order and delivered on the scheduled date in the 3 hour delivery slot. Very happy a... See more

Company details

  1. Chinaware Store
  2. Decoration and Interior Design Store

Written by the company

Royal Copenhagen – By appointment to the Royal Danish Court. Manufacturer of hand painted porcelain in dinnerware, figurines, collectibles.


Contact info

2.1

Poor

TrustScore 2 out of 5

624 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 39% of negative reviews

Typically replies within 1 week

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2.1

All reviews

(624)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful

My first meeting with Royal Copenhagen occured in January 2014 when my wife and I were in Copenhagen on holiday. We went to the shop outlet and purchased some items from Christmas collection. They were amazing. Of course, if we had enough money, we would buy everything. After returning to Moscow we ordered some more goods produced by Royal Copenhagen via their webshop. Everything was perfect - the quality of purchased items, the delivery. So I'm sure that we'll continue collecting Christmas porcelain produced by Royal Copenhagen, because we have a dream to have the full collection.

September 18, 2014
Unprompted review
Rated 5 out of 5 stars

Great !

Great products.
Quick delivery.
Free shipping for 1st order.
We recommend.

Camille

August 13, 2014
Unprompted review
Rated 5 out of 5 stars

Waiting worths the candle.

I rewarded myself with a nice couple of RC figurines to enlarge my collection:Hans Christian Andersen and a foothbathing Santa Claus, very ironic indeed. Although I had to wait for the delivery a little bit, I am very satisfied with the traditional quality of RC products.

July 26, 2014
Unprompted review
Rated 5 out of 5 stars

Order + Surprise

I was really happy when I first received the box containing my order, because I expected to find what I asked for. The surprise came with a big smile as I realised that the boxes were 2: not only my iconic Taurus was by me, but also an amazing decorated big bowl was there. Unexpected gifts are always welcome and that made my day! I thing I'm going to buy something more soon! Thank you Royal Copenhagen

July 24, 2014
Unprompted review
Rated 5 out of 5 stars

Wonderful service and FAST

My dad has these plates, getting them from his brother for Christmas. Last year my uncle was unable to get him one as the store he usually gets them from was flooded out in High River. My father asked me to find him one and boy are we both glad we did. I think this is our favourite plate so keep up the good work and the awesome customer service.

July 8, 2014
Unprompted review
Rated 4 out of 5 stars

Very nearly perfect.

One of the 19 cm side plates , the blue painting is lighter than all the other pieces in our collection. This may in fact be due to the decoration being finer than on the other items, thus the design appears to be lighter blue than on other items.
I know that each item is individual, and am satisfied, but this is why I only gave 4 stars rather than 5.
Packaging excellent , delivery on time.

July 3, 2014
Unprompted review
Rated 5 out of 5 stars

Great service, simple and effective.. with a lovely product

We received the order a bit late from my perspective... 3 weeks from ordering to delivering.. and we got a plate broken... but I sent an email to the customer care (the same address as the delivering email communication) and they answered immediately.. send a picture and that's all.. I am very happy, the new plate arrived in perfect conditions and very fast.. and I sent out only a picture of the issue.. GREAT SERVICE, very simple and very effective.

June 16, 2014
Unprompted review
Rated 5 out of 5 stars

excellent

I adore royal copenhagen so much that than I have noticed on-line store I was so happy! Also I was a bit afraid of damage during shiiping but package was great and safe! I also wish the price of shipping (50eur to my country) could be lower or the company could do as often as possible free delivery, that would be so great!

June 10, 2014
Unprompted review
Rated 5 out of 5 stars

Fast Efficient Delivery

My order must have arrived within 5 days of ordering.
Wouldn't you know it though, within a few days of ordering the company offered free worldwide shipping. For me in NZ the shipping cost more than the item I ordered!
I am thrilled with my purchase and it is pride of place with other pieces of Royal Copenhagen.

June 2, 2014
Unprompted review
Rated 5 out of 5 stars

I wish all on line purchases would be like this one.

I was on holiday in Denmark and saw there plates in a shop, bought one and once home I wanted more.I ordered a plate and a few eggcups from their web shop and the site was very easy to use. The parcel came very quickly and when I opened it I could see that the items were well packed.. I can't recommend Royal Copenhagen highly enough. I will be back!

June 2, 2014
Unprompted review
Rated 4 out of 5 stars

Very good treatment

Shipping was faster than last years, it took only four days to deliver the goods. The website however is still quite essential, but good enough for being single branded.

May 26, 2014
Unprompted review

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