Jeg synes leveringstiden er for lang. De overholdt den lovede leveringstid, men den er stadig for lang. Og så synes jeg ikke det er rimeligt, at man skal betale 69,- kr. for at returnere en lile pakke... See more
Company replied
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See what reviewers are saying
The delivery was a MESS. Was supposed to take 3-4 weeks for delivery, then after 1 week I had to call and ask when it was supposed to be delivered and was informed it was going to be 7 weeks (8 weeks... See more
Company replied
Beginning of January I bought something that came broken. The damage did not happen under transportation, as the package was intact. It's now been 3 weeks since I first contacted them about it, and... See more
Company replied
We are on holiday here in Denmark. I wanted to order de gravehund van Kay bojessen. Today it came to the meny store for pick up. Thank you for the great experience with your store👌
Company details
Written by the company
RoyalDesign.dk er Danmarks største webbutik med design og indretning til dit hjem og kontor. Du kan vælge imellem mere end 50 000 designprodukter på RoyalDesign.dk. E-mail: info@royaldesign.dk Åbningstider: Hverdage 8-17 Telefonnummer: +45 78 79 11 44
Contact info
Porfyrvägen 2, 382 92, Nybro, Sweden
- +45 78 79 11 44
- info@royaldesign.dk
- www.royaldesign.dk
3.3
Average
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery!
September 19, 2023
Fast delivery and good price
I have got my plates today and really satisfied. Price was really good and it was packed safe.
September 13, 2023
One of my fav shops ♥️
September 5, 2023
Super glad for vores sofa :)
August 22, 2023
Quick delivery and in perfect condition
August 2, 2023
Very long complaint proces
I have ordered for to Hay pillows. Unfortunate one of them was torn and I did a complaint. However that prices have now taken almost 3 weeks and nothing has happen except they have written they are busy… I really hope they will catch up on their processes because this is not satisfying.
July 24, 2023
Unprompted review
Reply from RoyalDesign.dk
Hi Allan!
Thank you for the review, it help us to get better!
We are really sorry that you have received one product defect. I can see that our claim department has taken the claim further to the supplier and we will come back to you as soon as possible. We are sorry that the claim is taking long and we will take your feedback further.
Have a nice day!
Kind regards,
Emmie, Royaldesign.
Item not as advertised.
Item not as advertised…..reimbursements are not the full amount-why should I lose the cost of shipping when the item is incorrect from your end!
July 19, 2023
Reply from RoyalDesign.dk
Hi Susan!
Thank you for the review, it help us to get better!
We are really sorry that you have received the wrong size on the product. We can see that our customer service have given you instructions how to proceed the claim on our website for wrong product. https://royaldesign.dk/information/returer-reklamationer.
When you have register the claim you will get more information how to proceed.
Have a nice day!
Kind regards,
Emmie, Royaldesign.
Super service
July 17, 2023
Dejligt at handle her 🙂
June 22, 2023
The original order was delayed so I had…
The original order was delayed so I had to cancel one part of the order. I reordered that part from another site and got it delivered in 2 days instead of mid-June from you.
The remaining package was in delivery through PostNord. They then suddenly changed the delivery date to a date where I couldn’t receive it. Calling your help desk to get help I got NONE!
May 10, 2023
Reply from RoyalDesign.dk
Dear Anders!
Thank you for taking the time to leave a review, it will help us get better.
We are sorry that the delivery date got changed and that it did not suit you. When I look at your order, I can see that it was delivered to you yesterday 2023-05-11 and we hope that you are satisfied with the items you ordered.
We appreciate you feedback and we hope that you in the future wants to give us another chance.
If you have more questions or concerns, you are most welcome to contact our customer service and we will help you.
Have a nice day!
Kind regards,
Hanna, Royaldesign
Value for money
April 25, 2023
decent service
April 7, 2023
Perfect all the process
April 13, 2023
Beware: Faulty product, Awful customer service
I bought a SMEG toaster and a matching kettle online from RoyalDesign, as they seemed to have good ratings. I was so excited when the items arrived. Disappointingly, on day 1 of using the toaster, I noticed straight away that it was faulty. The toast was not evenly toasted, it would toast on parts of the toast while other parts completely unheated. On using the toaster On setting 4 and on setting 2 and setting 3, it came out almost the same. There was barely any difference between 3 and 4. On setting 4 it is pretty much a burnt toast. It heats to a very high temperature and it takes a long time to pop out of the toaster. We have had a tefal toaster for 16 years with no trouble, and this one, which we only used once, is totally inconsistent and seems to overheat. We contacted RoyalDesign as soon as we found the fault on day 1, and we asked for a return label so that we could send it back and RoyalDesign could then check the fault themselves. For 6 weeks, we kept getting told that they would let us know in due course, where to return to, however, to be patient, as the claims department are very busy, and need to assess if the toaster is faulty. We questioned how they would assess if the toaster is faulty without actually seeing the toaster, the reasonwhy we requested the return address so they could see for themselves. They only wanted to know the batch number which we sent them. Now 6 weeks+ later,
of having no usable toaster no refund no resolution, we are asked to send a video in, to show how the toaster works. Why was this not requested as soon as we notified them of the fault? However, we did as they asked, the video is 7,5 min long, and unfortunately such a long video can't be sent via Gmail, so I have now asked RoyalDesign how else we can send the video.
Why RoyalDesign are so hesitant for us to send the product back is extremely weird and unfounded. Had we bought the toaster in a shop, this would not have happened.
Beware of ordering from RoyalDesign, we have only had a very bad and continue to have a bad experience. We await a resolution of their 6 weeks+ assessment of whether their toaster is faulty.
We just want our money back so we can buy another toaster that works.
Do not recommend to buy anything from RoyalDesign.
April 3, 2023
Reply from RoyalDesign.dk
Dear Customer!
Thank you for taking the time to leave a review, it will help us get better.
We are extremely sorry that your complaint case has taken so long and we understand that you are extremely disappointed and frustrated about it.
When it comes to complaints they first need to be reviewed by us and the supplier and in this case I can see that the supplier has asked for a video so they can make an assessment.
Your case is still under review and we are doing everything we can to ensure that the complaint is fully reviewed.
We really appreciate your feedback and we will take it further internally.
If you have more questions or concerns, you are most welcome to contact our customer service and we will help you.
Have a nice day!
Kind regards,
Hanna, Royaldesign
Do not bet your money to Royal and hope…
Do not bet your money to RoyalDesign and hope all will be OK. I had a defected item which product owner accepted. It was a while ago, I am still trying to get my refund. They are fast to collect money but not so fast to refund. Just stay away, you shouldn't even read this far. Go! away! Do not buy!
Update 28-03-2023: Refund completed today. It took 2 months to receive it. It might be coincident. But, I got the real attention after writing the issue here in trustpilot.
March 22, 2023
Unprompted review
Reply from RoyalDesign.dk
Dear Emre!
Thank you for taking the time to leave a review, it will help us get better.
We are very sorry that you claim has taken long time and we understand that you are disappointed about that. I have now looked at your claim and answered your email with how we proceed further and I also have informed you about the refund you are waiting for.
If you have more questions or concerns, you are most welcome to contact our customer service and we will help you.
Have a nice day!
Kind regards,
Hanna, Royaldesign
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