Jeg synes leveringstiden er for lang. De overholdt den lovede leveringstid, men den er stadig for lang. Og så synes jeg ikke det er rimeligt, at man skal betale 69,- kr. for at returnere en lile pakke... See more
Company replied
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See what reviewers are saying
The delivery was a MESS. Was supposed to take 3-4 weeks for delivery, then after 1 week I had to call and ask when it was supposed to be delivered and was informed it was going to be 7 weeks (8 weeks... See more
Company replied
Beginning of January I bought something that came broken. The damage did not happen under transportation, as the package was intact. It's now been 3 weeks since I first contacted them about it, and... See more
Company replied
We are on holiday here in Denmark. I wanted to order de gravehund van Kay bojessen. Today it came to the meny store for pick up. Thank you for the great experience with your store👌
Company details
Written by the company
RoyalDesign.dk er Danmarks største webbutik med design og indretning til dit hjem og kontor. Du kan vælge imellem mere end 50 000 designprodukter på RoyalDesign.dk. E-mail: info@royaldesign.dk Åbningstider: Hverdage 8-17 Telefonnummer: +45 78 79 11 44
Contact info
Porfyrvägen 2, 382 92, Nybro, Sweden
- +45 78 79 11 44
- info@royaldesign.dk
- www.royaldesign.dk
3.3
Average
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Fast delivery!!
March 17, 2023
Reply from RoyalDesign.dk
Dear Monika!
Thank you for taking the time to leave a review, it will help us get better.
We are sorry if you have received a defected item and we understand that you are disappointed about that.
We have a digital return and complaint system to make the process easier for our customers. In our complaint system, you can choose whether you would prefer a new product or a refund. We want filing a complaint to be as simple as possible for you as our customer, so we are happy to receive any other suggestions you may have regarding the handling of your complaint. You will also be able to choose the return label type, in case we need the product to be returned to us.
You can file a complaint through the link here https://royaldesign.dk/returns.
We thank you for your feedback and if you have more questions or concerns, you are most welcome to contact our customer service and we will help you.
Have a nice day!
Kind regards,
Hanna, Royaldesign
The delivery was fast
The delivery was fast, everything went well, except that they sent 1 wrong product out of 2. I claimed immediately. I ordered correct, paid, received a shipping confirmation and received the package…. This was a week ago, ever since I try to get in touch with the info and Reklamation email- no response. I am not satisfied, really. Little claim could have been manage in 5 min, by sending the correct product out and a return label to send the wrong sent item back. Nothing.
February 9, 2023
Reply from RoyalDesign.dk
Hej!
Tack för att du tar dig tiden att lämna omdöme, det hjälper oss att bli bättre.
Vi är oerhört ledsna att du har mottagit fel färg på din beställda produkt och vi förstår din besvikelse och frustration.
Jag kan se att du har en reklamation registrerad i vårt reklamationssystem och jag har nu skickat dig en fraktsedel i ett separat mejl så du kan skicka den felaktiga i retur till oss.
När vi mottagit och hanterat returen kommer en ny beställning skapas till dig och skickas ut.
Vi uppskattar verkligen din feedback och har du fler frågor eller funderingar så är du varmt välkommen att kontakta vår kundtjänst så hjälper vi dig.
Önskar dig en fortsatt fin dag!
Med vänliga hälsningar,
Hanna, Royaldesign
Excellent service.
February 8, 2023
Fin service
Fin service
Men under varen står der fri fragt det holder dog ikke fordi man handler for 499kr og ikke 500kr 👎 Det er ikke så smart
January 9, 2023
Fast and good service
January 4, 2023
Leveringstiden er for lang og returnering for dyr
Jeg synes leveringstiden er for lang. De overholdt den lovede leveringstid, men den er stadig for lang. Og så synes jeg ikke det er rimeligt, at man skal betale 69,- kr. for at returnere en lile pakke, der kun vejer 500g, inkl. emballagen. 49,- for at få den leveret, og 69,- for at returnere den.
December 27, 2022
Reply from RoyalDesign.dk
Hej Thomas!
Tack för att du tar dig tiden att lämna omdöme, det hjälper oss att bli bättre.
Vi beklagar att du är missnöjd med leveranstiden på din beställning och att den inte levde upp till de förväntningar du haft.
Om du inte är nöjd med produkten du beställt har du möjlighet att returnera den till oss men det tillkommer en returkostnad på 69kr för små artiklar och 199kr för större artiklar.
Vi tackar för din feedback och kommer ta den vidare internt.
Har du fler frågor eller funderingar så är du varmt välkommen att kontakta vår kundtjänst så hjälper vi dig.
Önskar dig en fortsatt fin dag!
Med vänliga hälsningar,
Hanna, Royaldesign
God professionel ekspedition telefonisk…
God professionel ekspedition telefonisk og i praksis
December 27, 2022
Godt sted at handle
November 3, 2022
Definitely a good net boutique with a lot to offer😊
A lot of beautiful things for the home❤️Fast delivery 😊
October 27, 2022
Excellent service
Excellent service, quality items and fast shipping highly recommended
October 3, 2022
Quick and efficient service.
September 2, 2022
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