RoyalDesign Reviews 

Terrible experience: the order was placed by the end of November and still half of the order is not in stock and may arrive by the end of January! Communication is terrible, no information what is going on with your order, what to expect and how they are going to compensate my losses. Hardly to reach via phone (as if they celebrate christmas 1 week long), email reply is way to long- still no response.
Compare to other online companies like amazon, zara , zalando this company is very client unfriendly in all aspects. Never again - what to say!

The worst quality ever! Bought Wood H17 Pinnstol two months ago and they already broke. The chair backs are broke. Amazing how poor built they are.

Really sad customer service.
Feels wrong with 1 star even.
Long story short...My order was October. Middle of November send an email about the order since I have not received anything nor an update email nor apologies for further delays.(on the website says 2-3 weeks delays if the items are not in stock) I got an answer that they will send it next year (means 3 months not 2-3 weeks)
Sent several emails without hearing back so I called.
Finaly they answer! I was promised a refund. I have not received anything.
Two months now and still my issue is not solved.
Spare yourselves your time and order from another store. Same brands better service.

Fast ordering hoping same for delivery. Easy and convinuent options for payment and delivery.

Very easy website to use and place an order.

Best service. Thank you and good luck.

Been a pleasure!

The stuff price is 4995kr, and delivery fee shows 49kr. Which sums up should be 5044, however the total price shows 5174kr. I don't know where this extra 130kr is coming from, but I have to pay for that much, it is very confusing.

There is no opportunity to track your package ... after ordering it- and I don't have an estimate when it arrives.

Easy to use your online site, it went fast! Thank you

Every phase of this purchase was painful - especially the return. I will never shop with them again. The amount you pay for an item does not warrant this shabby, less than decent customer service.

1. The delivery times were continuously changing (from 2 weeks to 4 weeks) and did not match what was stated on the website. I have emails sent consecutively that day different dates. And the agent just said that in the small print of the website, they say they cannot guarantee shipping dates. This is 2020 - and you should be able to negotiate a reliable stocking and fulfillment deal.
2. When the item did arrive (a month later) the item had a different colour rattan than all product placement photos. Customer service said that this was a “natural part of the rattan differing in colour” which is nonsense. It’s a manufacturing error - which you don’t expect when you pay 13k.
3. I then had to not only pay for a pickup of my return item that was 50kg. But had to spend a total of 2 hours organizing it with Royal Design and Postnord. And my husband had to take a day working from home just to send back this awful train-wreck of a purchase.
Will never purchase with Royal Design - you can get much better guarantees of fulfillment and customer service from other smaller vendors.

Everything was easy and good but after paying the site never reloaded so that was a bit strange.

It took 12 hours between ordering (and paying) and receiving a confirmation email. Very confusing and unexpected from an e-commerce site. Also, no expected delivery date displayed on checkout.

Poor delivery options. DHL delivers not to the closest DHL place, but 30 min away. Other delivery options are paid irrespective of purchase amount.

The order went fine, didn’t got the delivery message yet, to soon, I can get back when I get it delivered.

The online return policy and process at Royal Design is the worst I've experienced. One of the products I ordered was damaged so I wanted a replacement. Its not possible to make the replacement in a physical store so I had to post it back to Royal Design. First I had to print the return paper label myself as it wasn't included in the delivered package (first mistake as not everyone owns a printer). I then had to wait 7 weeks before I got my product replaced (too long, especially when it was available in the online store the entire time. I could have just ordered a new one and it would have arrived much faster). This is not a good experience for the customer and quite fascinating that the process isn't better compared to how it works at other companies. I understand some administration is required, but it shouldn't take 7 weeks. Its Royal Designs responsibility to send products that are in good shape, but during this long and cumbersome process it felt like I was the one doing the work and having to wait with very poor communication from Royal Design. I hope you can make it smoother and faster in the future for your customers sake.

Perfekt , just like it

Avoid this store with all cost! I ordered Marvelous air soffbord from them. They sent me an damaged product. I contacted their customer service who offered me either to keep the table on a discounted price either to return it. I choose to return the table. I was told i will received my money back after 20 days however after more than a month of waiting I contacted them asking when i will receive my money back. I was told by their customer service representative that i will not receive my money back since I never paid the table and even after sending proof from my bank they still are claiming that they never charged me. I will definitely be in contact with customer right!