RoyalDesign Reviews 

Perfect ,everything it’s good

Fast delivery and really easy-to-use website

I am disappointed with the product due to no mark on how much water recommended in the EM Kaffepress 1 L, Svart.

My previous comment did not appear in the RoyalDesign and now I write it for the second try.

I've ordered my product on Tuesday evening and package was delivered on Thursday morning - the fastest customer service I've ever seen :).

So happy with they speed of delivery and quality of gift for my brother. Tack!

So bad experience so shopping from RoyalDesign, Please check my orders by yourself
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Firstly, i have received a Vogue Sideboard 180H today after placed my order more than 2 months, when i finish the table assembly that i found there have at least 4 deep scratch on the table surface, I'm sure this is not damaged by myself, because during the assembling the table has fully protected by the wrapping papers , so i 'm ensure this table was damaged before your delivery to me. Since this is a really heavy and large product to not easy to return or change, could you please have some suggestions how RoyalDesign like to handle this?
When i reporting to RoyalDesign.com i only found there possible to get the return label, but my question is how is possible to take the 180cm big table to postnord?

Great communication with customer support, outlining the order process with some order items being restocked. Very transparent and forthcoming business.

Love RoyalDesing! Happy that I can order items to Estonia so easily!

I have bought several things from Royal Design and from now on I'll try to find the same products elsewhere. When it works alright, then it's no problem, but if you need customer service it gets much more stressful than it should be. They answer the phone, but if you can't call them during their opening hours, you're stuck with emails and they are not responsive.

- I bought a carpet, for which the size of the product as reported on the website was wrong. Contacted customer service to get a refund and send it back, but the amount on the refund was wrong, because they expected us to pay for the delivery. After contacting them again, I managed to get that money back but it took a lot of effort and was stressful
- A few months later I bought a tv bench and a sofa table. The tv bench came into a package with a piece of wood, that we placed on top of the bench trying to understand what it was for. It stayed there for one day, and the result was a miscolored wood. No idea why they would put something that could destroy the bench into the same package without warning. The sofa table was damaged on one side.

The items I bought are great and arrived in perfect condition. I was also impressed with the detailed shipping info provided at the beginning.

However, once the package arrived in the UK it was stuck in a FedEx warehouse for ages and at that point I had no easy access to more info. Eventually it was sorted out but it did cause frustration.

I think you need to make it clearer on your website that Brexit can create serious delays, so that people don’t end up so disappointed/surprised by the late deliveries.

I received one product I ordered in a decent amount of time. It’s now two months later and I’ve not received any word on the other product I paid for, which was on order at the time of order but which is back in stock the last time I checked the website. I don’t believe I will be ordering again from this company.

Edit on Feb 15: I provided further information about my review to Royal Design on 2/12, but haven't heard anything since. They also still haven't sent my items to FedEx, a full 10 days after claiming to do so. Maybe they are too busy eating semlor to give a single f*** about their customers.

I placed an order on January 6 for items that ended up arriving late to Royal Design's warehouse. On February 5 I finally received confirmation that my items had shipped. In spite of ordering from a US website in US $, my items seem to be shipping from Sweden.

As of February 11, the provided FedEx tracking shows that even though Royal Design claims to have shipped my items, they have still not been received by the shipping company.

I have emailed the company, but they do not respond. They do list a phone number on their website, which you have to call between 1am and 7am PST. Not exactly customer friendly.

For a package that I expected to receive within a couple of weeks of ordering, I am very disappointed with the handling time and appalling customer service. Hopefully they will feel up for sending the items that they charged me for over a month ago some day soon. The urge to report this charge to my cc company is becoming stronger by the day.

Can’t recommend this online store. I bought something that was in stock, after paying they informed me that the shipping will be delayed a few weeks. Still haven’t gotten the item I paid for, this was more than one month ago. I got a discount code as compensation, tried using it, didn’t work. Won’t shop here again.

Bought the Seletti Bird Lamp at Royal Design. First of all, amazing product. I absolutely love it!

Shopping at Royal Design was easy and fast with a lot of different payment options and I could even select the delivery company myself and select a different shop to pick it up!

I received the product with 1,5 day after ordering and it was one of the smoothest shops ever. I will definitely shop here again and have recommended it to a few friends who love the lamp! 10/10 ✨

Delivery and products came as per the description on the order.

I am, by far, not the only person to have had a bad run with this company - look at the comments on their FB page for example. After 10 weeks there is no order, no response from e-mails, and the AU phone number is just a message to go to their website! While the website looks flash, and you'll see contacts/delivery track options - which all look reassuring, there is zero customer service. I am starting to wonder if it is a scam.

First order went fine - I had to wait 2-3 weeks longer than expected but I had decent help from a customer service rep regarding a product, although the box arrived damaged. Second order: placed 30 Nov and there has been no email update so I wrote to enquire in mid Jan. Got told that one item (a spoon) will not be available until 16 March! (when I made my purchase the item was said to have a 2-3 weeks wait) Plus shipping time it's a 4 month wait! Their 'compensation' for me is a 15% discount on my next shop. In addition, they have already taken the full amount on 30 Nov! Any reasonable online retailer would take money when items are ready to be shipped and if any items are not available, at least ship out all available items and offer a refund on the unavailable item. I think this is just completely unacceptable. If customer service can resolve this matter I will write an update.
Update 1: received a quick response to my review (which I needed to translate) and not my email. Was told that partial delivery is not possible (why?!). I then asked to cancel my order for a full refund and still have not heard anything back in 10 days (+counting).
Update 2: wrote another email, mentioned that I will contact bank to reverse charges and that seemed to have prompted a very quick reply and refund of the order. What an ordeal. I love Swedish design but sadly I won't be shopping here ever again.