Royal Mile Whiskies Reviews

498

•

4.9

Liquor Store

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the impressive and comprehensive selection of rare whiskies available, noting that finding products and completing the online purchasing process is exceptionally smooth, straightforward, and easy to navigate. People also love the remarkably prompt international delivery service and the extremely secure, protective packaging that consistently keeps all delicate ordered bottles completely safe and intact during transit. Some reviewers were not happy with occasional delivery delays, pointing out that international shipments took much longer than expected or that couriers required multiple attempts to successfully complete parcel drop-offs.

What people talk about most

Delivery service

Reviewers express high satisfaction with the delivery service, noting extremely swift and prompt shipping... See more

Product

Users describe positive interactions with product, highlighting the brilliant choice available and hard to... See more

Service

Customers consistently note positive experiences with service, highlighting that it is impeccable, speedy,... See more

Order

Reviewers highlight positive aspects of order, noting smooth purchasing experiences and very quick delivery... See more

Price

People report positive experiences with price, highlighting great values and competitive pricing across a... See more

Reviews shaping this summary

A huge and comprehensive range of whiskies to suit all tastes and all budgets. We were visting from Australia and were given first rate customer service and attention. The staff member was happy to sh... See more

Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the US... See more

This was my first experience with Royal Mile Whiskies and I found them to be efficient in the way my order was processed. The website was easy to navigate and provided details on the whiskey I was int... See more

The purchasing was easy and delivery time was excellent, the difficult part I had was in the choice. I know absolutely nothing about the whiskey distillery business, I knew about single malts etc but... See more

Company details

Written by the company

Established in 1991, we have become known worldwide for our excellent whisky range at our home here on the Royal Mile opposite St Giles Cathedral. Our friendly and knowledgeable team have between them more than 100 year's experience helping people get the best bottle. We also bottle our own whiskies that we think are excellent - so you can always trust to find something unique that you can't get anywhere else.

Contact info

379 High Street, EH1 1PW, Edinburgh, United Kingdom
0131 524 9380
contact@royalmilewhiskies.com
www.royalmilewhiskies.com

4.9

Excellent

498 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jun 19, 2025

5 star service everytime

A polite, very helpful gentleman answered all my questions and I was amazed at such a speedy delivery the following day. You never disappoint me

June 12, 2025

Reply from Royal Mile Whiskies

Jun 23, 2025

Thank you, Mrs Dolan! Giving our customers the best shopping experience is a top priority for us.

Elena RMW

Jun 19, 2025

Love your whisky store.

June 12, 2025

Reply from Royal Mile Whiskies

Jun 23, 2025

Thanks, Vlad! We love it too.

Elena RMW

Jun 19, 2025

Easy to order

Easy to order. Prompt delivery. Very well packaged.

June 12, 2025

Reply from Royal Mile Whiskies

Jun 23, 2025

Hi Debbie, thanks for your kind words. Happy customers really do mean a lot to us.

Elena RMW

Jun 19, 2025

Would order again

Quick delivery and packaged very well.

June 5, 2025

Reply from Royal Mile Whiskies

Jun 23, 2025

Thanks, Ella. We'll see you on the next order!

Elena RMW

Jun 18, 2025

Norbert was very experienced and the…

Norbert was very experienced and the whole process was very smooth.

June 11, 2025

Reply from Royal Mile Whiskies

Jun 23, 2025

Thanks for the lovely review! Norbert really is very knowledgeable!

Elena RMW

Jun 17, 2025

Top Shop

fast delivery, Top Shop, everything was perfect

June 10, 2025

Reply from Royal Mile Whiskies

Jun 18, 2025

Thanks for the kind words, Elmar!

Elena RMW

Jun 17, 2025

Good selection of whiskies

Good selection of whiskies. Unfortunately after shopping around further after using, I found that most of the Whiskies I bought from here were 20% more expensive than from other companies and so probably wouldn't use again. Everything arrived safely I just was disappointed to find the price is not competitive.

June 10, 2025

Reply from Royal Mile Whiskies

Jun 18, 2025

Thanks for your review, Lilam. Our team is always working hard to keep our prices as fair as possible for our customers. We suggest subscribing to our newsletter to know when we're running special discounts and promotions.

Elena RMW

Jun 17, 2025

June 2, 2025

Reply from Royal Mile Whiskies

Jun 18, 2025

Thanks for the 5 stars! See you on the next order.

Elena RMW

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