Royal Mile Whiskies Reviews 480

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, product selection, and competitive pricing. Many highlight the straightforward and hassle-free ordering process, along with prompt and reasonably priced delivery, often noting the careful packaging that ensures items arrive in perfect condition. However, some customers experienced issues with delivery tracking or delays, with a few mentioning that their orders took longer than expected to arrive. Additionally, a small number of people were disappointed to find price discrepancies between online and in-store purchases, or discovered that some whiskies were more expensive compared to other retailers.

What people talk about most

Delivery service

Reviewers express high satisfaction with the delivery service. Customers frequently praise the speed of... See more

Product

Users describe positive interactions with product. Customers consistently praise the great selection of... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent,... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process smooth, fast, and... See more

Price

Consumers generally express satisfaction with the pricing. Many reviewers highlight competitive prices, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website making it easy to choose. Especially the range of grain which was my reason for looking up. Straight forward hassle free ordering. A bit of a query as to what instructions for leavin... See more

Company replied

Rated 5 out of 5 stars

A huge and comprehensive range of whiskies to suit all tastes and all budgets. We were visting from Australia and were given first rate customer service and attention. The staff member was happy to sh... See more

Rated 5 out of 5 stars

Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the US... See more

Rated 5 out of 5 stars

This was my first experience with Royal Mile Whiskies and I found them to be efficient in the way my order was processed. The website was easy to navigate and provided details on the whiskey I was int... See more


Company details

  1. Liquor Store
  2. Alcohol Store

Written by the company

Established in 1991, we have become known worldwide for our excellent whisky range at our home here on the Royal Mile opposite St Giles Cathedral. Our friendly and knowledgeable team have between them more than 100 year's experience helping people get the best bottle. We also bottle our own whiskies that we think are excellent - so you can always trust to find something unique that you can't get anywhere else.


Contact info

4.9

Excellent

TrustScore 5 out of 5

480 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

We had an amazing experience with Royal…

We had an amazing experience with Royal Mile Whiskies. In the shop, the team was very helpful and really took their time to help us find just the right scotch whisky for my dad. The shipping process was perfect, and the bottle arrived on time. AND, the whisky is phenomenal! We will definitely be back. Thank you!

March 25, 2026
Rated 2 out of 5 stars

Broken Tracking Link

The selection of whiskies is pretty good, but the tracking link in the confirmation email didn’t work. 12 days later and I have no idea if my order is even on its way to me.

April 27, 2026
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Hi there! Can you email us at contact@royalmilewhiskies.com? We can then check on your order.

Elena RMW

Rated 5 out of 5 stars

Royal Mile - Royal Service!

Staff at Royal Mile were patient and very helpful. What a pleasure it is to shop there!

Our parcel arrived in the US pretty much when they said it would - all bottles intact. Love their packaging.

March 25, 2026
Rated 5 out of 5 stars

Thank you RMW team

Thank you RMW team. Ordered a very special Ardnamurchan bottling through you, and was very happy with the whole experience. Packaging and shipping to AUS was very fast and efficient! Did I mention the dram? That’s for another review! Cheers and thanks again.

February 23, 2026
Rated 5 out of 5 stars

Excellent selection

Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the USA from them vs paying rip off prices. Willing to pay the shipping for fair treatment and excellent selection.

January 26, 2026
Rated 5 out of 5 stars

Great experience

Fantastic first experience. Pre-ordered a bottle with a 4 day lead time and it had arrived in less than 48hrs! Really well packaged and very competitive pricing.

January 28, 2026
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