Great website making it easy to choose. Especially the range of grain which was my reason for looking up. Straight forward hassle free ordering. A bit of a query as to what instructions for leavin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Established in 1991, we have become known worldwide for our excellent whisky range at our home here on the Royal Mile opposite St Giles Cathedral. Our friendly and knowledgeable team have between them more than 100 year's experience helping people get the best bottle. We also bottle our own whiskies that we think are excellent - so you can always trust to find something unique that you can't get anywhere else.
379 High Street, EH1 1PW, Edinburgh, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service when a delivery went wrong- really impressive and will buy from these guys again.
Ordering went smooth and fast. The first bottle tasted as expected acc. description and what I was hoping for. The other one is still closed.
We had an amazing experience with Royal Mile Whiskies. In the shop, the team was very helpful and really took their time to help us find just the right scotch whisky for my dad. The shipping process was perfect, and the bottle arrived on time. AND, the whisky is phenomenal! We will definitely be back. Thank you!
The selection of whiskies is pretty good, but the tracking link in the confirmation email didn’t work. 12 days later and I have no idea if my order is even on its way to me.

Reply from Royal Mile Whiskies
Staff at Royal Mile were patient and very helpful. What a pleasure it is to shop there!
Our parcel arrived in the US pretty much when they said it would - all bottles intact. Love their packaging.
Highly recommended, fast delivery, very well packaged and great communication. Thank you
Website is easy to use. Item was well packaged and shipped quickly. Good value for an own bottling too.
As always great selection and quick delivery
Thank you RMW team. Ordered a very special Ardnamurchan bottling through you, and was very happy with the whole experience. Packaging and shipping to AUS was very fast and efficient! Did I mention the dram? That’s for another review! Cheers and thanks again.
A gift sent and received so promptly and well received by friend
Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the USA from them vs paying rip off prices. Willing to pay the shipping for fair treatment and excellent selection.
Very easy to use website annd extremely quick and efficient delivery - couldn't be better!
Fantastic first experience. Pre-ordered a bottle with a 4 day lead time and it had arrived in less than 48hrs! Really well packaged and very competitive pricing.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.