A huge and comprehensive range of whiskies to suit all tastes and all budgets. We were visting from Australia and were given first rate customer service and attention. The staff member was happy to sh... See more
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Established in 1991, we have become known worldwide for our excellent whisky range at our home here on the Royal Mile opposite St Giles Cathedral. Our friendly and knowledgeable team have between them more than 100 year's experience helping people get the best bottle. We also bottle our own whiskies that we think are excellent - so you can always trust to find something unique that you can't get anywhere else.
Contact info
379 High Street, EH1 1PW, Edinburgh, United Kingdom
- 0131 524 9380
- contact@royalmilewhiskies.com
- www.royalmilewhiskies.com
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Extremely quick delivery to New…
Extremely quick delivery to New Zealand. At a better price than „the others“…
Rare 16 yr old Braeval
The purchasing was easy and delivery time was excellent, the difficult part I had was in the choice. I know absolutely nothing about the whiskey distillery business, I knew about single malts etc but nothing of single cask. Through reading about your distillery and reviews I learned about the casks and aging of whiskey, which helped a lot on my choice. My Cousin, who was the recipient of the rare 16yr old Braeval was over the moon. It now has pride of place in his cabinet, along with several other whiskies. So I would like to Thank you for my experience and I will definitely be buying some more whiskies from you.
Fast reliable service.
Good service
Immediate response and prompt and efficient delivery of the purchased product, which was well packed.
Efficient problem fixing service
Quick answer and actions to correct a mistake in packaging and shipping.
Cracking Service
Ordered one day bottle delivered and opened the next. What more is there to say. First Class Service
Great service thanks
Great service thanks, pleasure to do business with you.
I will be back!
Love dealing with RMW
Love dealing with RMW, great selection and excellent delivery service overseas, always securely packaged and love that the sleeves are recyclable, makes it an even easier decision to buy online from RMW.
Poor package tracking
Had a great selection of spirits to choose from, but Tracking information has been terrible. I have never been able to actually track the package and have yet to receive any type of notification from any shipping companies in the US
Very easy to deal with
Very easy to deal with. It helps having not just the Royal Mile shop, but other related outlets to the shop for much more stock.
Everything in its right place
Everything in order. Well packed bottles and snappy delivery
Flawless (so far)
I have been shopping at RMW (personally and online) for years and they are yet to f up! Good prices and great service, with quick delivery.
Keep it up.
Excellent service experienced.
This was my first experience with Royal Mile Whiskies and I found them to be efficient in the way my order was processed. The website was easy to navigate and provided details on the whiskey I was interested in purchasing. Delivery was prompt and reasonably priced. Prices for other Whiskies are competitive and I'm sure I'll be back in the near future. Thanks.
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