Royal Mile Whiskies Reviews 

498
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the impressive and comprehensive selection of rare whiskies available, noting that finding products and completing the online purchasing process is exceptionally smooth, straightforward, and easy to navigate. People also love the remarkably prompt international delivery service and the extremely secure, protective packaging that consistently keeps all delicate ordered bottles completely safe and intact during transit. Some reviewers were not happy with occasional delivery delays, pointing out that international shipments took much longer than expected or that couriers required multiple attempts to successfully complete parcel drop-offs.

What people talk about most

Delivery service

Reviewers express high satisfaction with the delivery service, noting extremely swift and prompt shipping... See more

Product

Users describe positive interactions with product, highlighting the brilliant choice available and hard to... See more

Service

Customers consistently note positive experiences with service, highlighting that it is impeccable, speedy,... See more

Order

Reviewers highlight positive aspects of order, noting smooth purchasing experiences and very quick delivery... See more

Price

People report positive experiences with price, highlighting great values and competitive pricing across a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge and comprehensive range of whiskies to suit all tastes and all budgets. We were visting from Australia and were given first rate customer service and attention. The staff member was happy to sh... See more

Rated 5 out of 5 stars

Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the US... See more

Rated 5 out of 5 stars

This was my first experience with Royal Mile Whiskies and I found them to be efficient in the way my order was processed. The website was easy to navigate and provided details on the whiskey I was int... See more

Rated 5 out of 5 stars

The purchasing was easy and delivery time was excellent, the difficult part I had was in the choice. I know absolutely nothing about the whiskey distillery business, I knew about single malts etc but... See more


Company details

  1. Liquor Store
  2. Alcohol Store

Written by the company

Established in 1991, we have become known worldwide for our excellent whisky range at our home here on the Royal Mile opposite St Giles Cathedral. Our friendly and knowledgeable team have between them more than 100 year's experience helping people get the best bottle. We also bottle our own whiskies that we think are excellent - so you can always trust to find something unique that you can't get anywhere else.


Contact info

4.9

Excellent

TrustScore 5 out of 5

498 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(498)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rare 16 yr old Braeval

The purchasing was easy and delivery time was excellent, the difficult part I had was in the choice. I know absolutely nothing about the whiskey distillery business, I knew about single malts etc but nothing of single cask. Through reading about your distillery and reviews I learned about the casks and aging of whiskey, which helped a lot on my choice. My Cousin, who was the recipient of the rare 16yr old Braeval was over the moon. It now has pride of place in his cabinet, along with several other whiskies. So I would like to Thank you for my experience and I will definitely be buying some more whiskies from you.

September 5, 2025
Rated 5 out of 5 stars

Love dealing with RMW

Love dealing with RMW, great selection and excellent delivery service overseas, always securely packaged and love that the sleeves are recyclable, makes it an even easier decision to buy online from RMW.

September 1, 2025
Rated 3 out of 5 stars

Poor package tracking

Had a great selection of spirits to choose from, but Tracking information has been terrible. I have never been able to actually track the package and have yet to receive any type of notification from any shipping companies in the US

September 5, 2025
Rated 5 out of 5 stars

Flawless (so far)

I have been shopping at RMW (personally and online) for years and they are yet to f up! Good prices and great service, with quick delivery.
Keep it up.

September 1, 2025
Rated 5 out of 5 stars

Excellent service experienced.

This was my first experience with Royal Mile Whiskies and I found them to be efficient in the way my order was processed. The website was easy to navigate and provided details on the whiskey I was interested in purchasing. Delivery was prompt and reasonably priced. Prices for other Whiskies are competitive and I'm sure I'll be back in the near future. Thanks.

September 8, 2025

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