Royal Mile Whiskies Reviews 

498
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the impressive and comprehensive selection of rare whiskies available, noting that finding products and completing the online purchasing process is exceptionally smooth, straightforward, and easy to navigate. People also love the remarkably prompt international delivery service and the extremely secure, protective packaging that consistently keeps all delicate ordered bottles completely safe and intact during transit. Some reviewers were not happy with occasional delivery delays, pointing out that international shipments took much longer than expected or that couriers required multiple attempts to successfully complete parcel drop-offs.

What people talk about most

Delivery service

Reviewers express high satisfaction with the delivery service, noting extremely swift and prompt shipping... See more

Product

Users describe positive interactions with product, highlighting the brilliant choice available and hard to... See more

Service

Customers consistently note positive experiences with service, highlighting that it is impeccable, speedy,... See more

Order

Reviewers highlight positive aspects of order, noting smooth purchasing experiences and very quick delivery... See more

Price

People report positive experiences with price, highlighting great values and competitive pricing across a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge and comprehensive range of whiskies to suit all tastes and all budgets. We were visting from Australia and were given first rate customer service and attention. The staff member was happy to sh... See more

Rated 5 out of 5 stars

Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the US... See more

Rated 5 out of 5 stars

This was my first experience with Royal Mile Whiskies and I found them to be efficient in the way my order was processed. The website was easy to navigate and provided details on the whiskey I was int... See more

Rated 5 out of 5 stars

The purchasing was easy and delivery time was excellent, the difficult part I had was in the choice. I know absolutely nothing about the whiskey distillery business, I knew about single malts etc but... See more


Company details

  1. Liquor Store
  2. Alcohol Store

Written by the company

Established in 1991, we have become known worldwide for our excellent whisky range at our home here on the Royal Mile opposite St Giles Cathedral. Our friendly and knowledgeable team have between them more than 100 year's experience helping people get the best bottle. We also bottle our own whiskies that we think are excellent - so you can always trust to find something unique that you can't get anywhere else.


Contact info

4.9

Excellent

TrustScore 5 out of 5

498 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(498)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Fantastic first experience. Pre-ordered a bottle with a 4 day lead time and it had arrived in less than 48hrs! Really well packaged and very competitive pricing.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Super item

Super item, well packaged and promptly dispatched; good website & great people to deal with; what's not to like? A**!

January 15, 2025
Rated 5 out of 5 stars

Great experience

Great experience, with an easy to use website and quick delivery. The items were well packaged and arrived safely.

December 29, 2025
Rated 5 out of 5 stars

Great selection

It’s always a pleasure buying from RMW, knowledgeable staff, great selection and fast delivery, if you prefer a seamless experience. Personally, I like visiting whenever possible, a chat about what’s new and perhaps a wee sample. Go open-minded to new possibilities. I often leave with something I’d never have considered before going in.

October 27, 2025
Rated 5 out of 5 stars

A must for anyone in Edinburgh!

What a store! An amazing part of Edinburgh's whisky scene and a truly independant whisky merchant. The staff we're really great and a pleasure to talk to.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

A huge and comprehensive range of…

A huge and comprehensive range of whiskies to suit all tastes and all budgets. We were visting from Australia and were given first rate customer service and attention. The staff member was happy to show us more than a few bottles from the shelves, and in the end we bought several and have had them shipped back to us in Sydney. Good prices..and very reasonable freight to Australia too. We are already twice repeat customers since our visit and will continue to buy fine whiskies from this first rate business 👍🏼🙂👏👏👏

September 25, 2025
Rated 4 out of 5 stars

I purchased two bottles of Whiskey…

I purchased two bottles of Whiskey Cream from this company it arrived today.The packaging was really fantastic and the products arrived really quickly The company it's self are were really good in all aspects of my order Would definitely use this firm again

October 11, 2025
Unprompted review
Rated 4 out of 5 stars

Great experience and awesome selection

Really happy with my order from Royal Mile Whiskies. The site was super easy to use and had an amazing selection — I found bottles I hadn’t seen anywhere else. My order showed up right on time and was really well packed. Everything arrived in perfect shape.

Customer service was quick to reply when I had a shipping question, which I really appreciated. Overall, just a smooth, easy experience. I’ll definitely be ordering again soon!

September 25, 2025
Rated 5 out of 5 stars

Ease of ordering online

Ease of ordering online, when I went to the store, I basically was talked out of purchasing my whiskey to ship to USA
But I did go online, very smooth, and the tariff was not as bad as the store person thought.

September 25, 2025
Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable , staff, huge selection of bourbon and other whiskeys, just a great experience. Thank you.

September 25, 2025

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