Royal Mile Whiskies Reviews 

496
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extensive selection of whiskies and other products, often finding rare items and competitive prices. Many people highlight the efficient order processing, quick delivery times, and excellent protective packaging, ensuring items arrive safely. Consumers frequently commend the helpful and knowledgeable staff, along with the smooth online ordering process and good communication, contributing to a seamless overall experience. However, some customers also noted occasional issues with delivery, including delays, multiple delivery attempts, or problems with tracking information.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Product

People report positive experiences with the product, highlighting the brilliant choice and excellent... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its impeccable quality and... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the smooth and fast ordering... See more

Price

Consumers find prices to be very positive, with many reviewers highlighting the excellent selection and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge and comprehensive range of whiskies to suit all tastes and all budgets. We were visting from Australia and were given first rate customer service and attention. The staff member was happy to sh... See more

Rated 5 out of 5 stars

Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the US... See more

Rated 5 out of 5 stars

This was my first experience with Royal Mile Whiskies and I found them to be efficient in the way my order was processed. The website was easy to navigate and provided details on the whiskey I was int... See more

Rated 5 out of 5 stars

The purchasing was easy and delivery time was excellent, the difficult part I had was in the choice. I know absolutely nothing about the whiskey distillery business, I knew about single malts etc but... See more


Company details

  1. Liquor Store
  2. Alcohol Store

Written by the company

Established in 1991, we have become known worldwide for our excellent whisky range at our home here on the Royal Mile opposite St Giles Cathedral. Our friendly and knowledgeable team have between them more than 100 year's experience helping people get the best bottle. We also bottle our own whiskies that we think are excellent - so you can always trust to find something unique that you can't get anywhere else.


Contact info

4.9

Excellent

TrustScore 5 out of 5

496 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(496)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had an amazing experience with Royal…

We had an amazing experience with Royal Mile Whiskies. In the shop, the team was very helpful and really took their time to help us find just the right scotch whisky for my dad. The shipping process was perfect, and the bottle arrived on time. AND, the whisky is phenomenal! We will definitely be back. Thank you!

March 25, 2026
Rated 2 out of 5 stars

Broken Tracking Link

The selection of whiskies is pretty good, but the tracking link in the confirmation email didn’t work. 12 days later and I have no idea if my order is even on its way to me.

April 27, 2026
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Hi there! Can you email us at contact@royalmilewhiskies.com? We can then check on your order.

Elena RMW

Rated 5 out of 5 stars

Royal Mile - Royal Service!

Staff at Royal Mile were patient and very helpful. What a pleasure it is to shop there!

Our parcel arrived in the US pretty much when they said it would - all bottles intact. Love their packaging.

March 25, 2026
Rated 5 out of 5 stars

Thank you RMW team

Thank you RMW team. Ordered a very special Ardnamurchan bottling through you, and was very happy with the whole experience. Packaging and shipping to AUS was very fast and efficient! Did I mention the dram? That’s for another review! Cheers and thanks again.

February 23, 2026
Rated 5 out of 5 stars

Excellent selection

Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the USA from them vs paying rip off prices. Willing to pay the shipping for fair treatment and excellent selection.

January 26, 2026
Rated 5 out of 5 stars

Great experience

Fantastic first experience. Pre-ordered a bottle with a 4 day lead time and it had arrived in less than 48hrs! Really well packaged and very competitive pricing.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Super item

Super item, well packaged and promptly dispatched; good website & great people to deal with; what's not to like? A**!

January 15, 2025

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