The Royal Mint Reviews 3,126

I purchased 1oz gold bullion online, money deducted got confirmation email But it doesn't display in my transaction history. The bank reference website is paris based. Call center is of no use, tried calling mutiple times but no luck to reach an associate. I'm worried if my purchase was fake

5 Stars! Everything perfect! The order always arrived very quickly and well packaged. Thank you Royal Mint!

Good and reliable services

Product arrived as agreed and was exactly what they said it was.

Easy to use website, with great customer services

Great stock with excellent stock updates

Multiple ways to buy & invest

Best mint on the planet - 5 Stars!

Fantastic service from start to finish plus a good price

Digital Gold was my purchase. Super opportunity to purchase gold at an affordable cost from only £25. Very pleased Royal Mint offer this. It ensures safety, easy tracking of your assets and a similar investment feeling that we all want.

Very poor service. No working telephone system and response to emails was poor. Took over 3 weeks to make a transaction and only resolved after writing complaint to Head of Communications

I made a purchase from the Royal Mint from Australia and everything went very smoothly. From my initial purchase to the delivery (which was staggered due to supply issues) but everything arrived perfectly.

I highly recommend the Royal Mint for your UK coins!!

Ordered silver three weeks ago and they have not delivered it. They have deliberately turned their phone service off stating that their is a fault but this has been for over two weeks now. It is unlikely that a network operator would not fix a telephone fault in a day or two. I have had a delayed response after multiple emails telling that someone will be in touch to arrange delivery. I have still not heard from them despite telling me three times that they would be in touch. The status on account for the order still states 'Pending'. Royal Mint took the money three weeks ago.

Hello. I have received an email telling me my funds have been returned to the card used. A few days later i sent an email asking which card it has been returned to as i have not received the funds into my bank account. This was on the 4th of February. Could i get a reply?

Cashed in my gold, cannot withdraw to my bank account even though i have a linked account, their phones are down, they do not respond to my emails for help, there is not webchat :(

Set up digital gold account for my kids easy set easy to use when you learn what to do going great

Extremely Poor Experience – Money Taken, No Orders Processed.

I am beyond frustrated with my experience with The Royal Mint. Their website failed multiple times while placing orders, yet my card was charged twice for transactions that never actually processed. Nearly £2,000 has been taken, and there are no confirmed orders showing on my account.
I have contacted them repeatedly, but after some initial communication they have now stopped responding altogether. Meanwhile, my bank has refused to refund the payments because the transactions appear authorised.

To make matters worse, their “new” website launched today is still clunky, unreliable, and throwing 500 errors during checkout. For a company of this size and reputation, this is simply unacceptable. Taking customers’ money without successfully processing orders and then failing to resolve the issue promptly is not how a trusted institution should operate.

At this point after 3 days of stress, I just want my money refunded and proper accountability. Extremely disappointed.

Great products, communication and delivery. No problems experienced ! Happy.

Been trying to login to my account to make a purchase. Each time I tried to login it's says "Unable to Login". I tried different devices, different browsers, changed PW. Finally contacted the "customer service" informed them of the issue. They replied saying if I login to my account and send them my account number they'll look in. How can I do that when the website is glitching. Clearly they didn't even read my email which was called "Trouble logging in". You honestly couldn't make this up...

No phone lines, no replies on messenger and clearly don't even read emails. It's our national mint and it's an embarrassment. Worst of all, they're now out of stock of the item I wanted to buy, I'm gutted!

placed order for a couple of silver bullions from The Royal mint. It has been over 7 days now and haven't received the goods. the item is in stock and do not see why it could not have been dispatched immediately.

Possibly the worst company I've dealt with. Deivery was due end of January and did not arrive. Tried to chase but their phone is shut down and am told emails take weeks . so far, to get a reply. Utterly useless.

Purchased a silver proof coin- year of the horse. Beautiful packaging/ presentation. Really happy with the purchase. Thank you.

Ordered online. Stated 1 item available and 2nd was awaiting delivery. Few days later ALL items delivered together so really happy.