So impressed with this company, I even forgot an item which they added to the order with no dramas, arrived in a couple of days and was exactly what they advertised. My new go to electronic supply sho... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If I could leave 0 stars I would. Purchased Satin Brass fittings and paid £16 delivery, took more time to arrive than is OK for the delivery charge. Arrived and they are labelled Victorian Satin Bra... See more
Company replied
We're very happy with the product selection and quality that we've ordered from RS Electrical Supplies. Our order was delivered promptly and we are impressed with the customer service.
Misleading advertising: Ordered VPAB4125BK, received VPAB412BK. Customer service admitted the advertised code was made up. Sent me 2 different products at double the price to build myself. Unfa... See more
Company replied
Company details
- Electronics Store
- Boiler and Heating Service
- Electronic Spare Parts and Components Store
- Lighting Store
- Security Equipment Store
Written by the company
Since the company was established in 1990 R.S.Electrical Supplies have become an efficient and reliable eletrical supplier to the trade and industry. We are proud to be part of a national consortium of buyers, the IBA, which enables us to offer customers the best prices on the market. With over 40 years eletrical experience we offer a friendly and helpful service to all our customers. We also offer a fast efficient delivery service and consider ourselves No 1 in our field.
Contact info
Unit 2 City Estate, Corngreaves Road, B64 7EP, Cradley Heath, West Midlands, United Kingdom
- 01384 379921
- Hello@rselectricalsupplies.co.uk
- www.rselectricalsupplies.co.uk
3.4
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent products excellently…
Excellent products excellently delivered excellent price
January 12, 2023
Good service apart from slow delivery...
January 17, 2023
Good price and Prompt delivery
January 17, 2023
Fantastic service.
January 17, 2023
Great updates on deliveries
Great updates on deliveries, good product range, good price. Very happy with the BG nexus dimmer switch I ordered, works better than the old version I replaced.
December 20, 2022
Great company
Great company. Always reliable. Good choice of products and excellent customer service should you call them with a query.
December 2, 2022
Quick and delivered what I order when they said it would
Very efficient, great price - delivered on time
January 14, 2023
Very poor service
You took an order for an item that you did not have in stock......why?
When I enquired why it didn't arrive on the delivery date that you gave me I was given the excuse it was automatically generated by computer! I was then told if I still wanted the item they would order one. I felt like I was going round in circles so asked for a refund which took 5 days. Their service and attitude was rubbish, you have been warned!
January 5, 2023
highly recommended
order arrived complete & on time. I had ordered a selection of finishes to assess what worked best for the planned interior design. Returns was very simple, using the RS Electrical Supplies system, able to track package & refund was processed promptly.. within 24 hours... of receipt. Will definitely use RS electrical supplies again.
December 1, 2022
Quick service and delivery
Quick service and delivery, great prices. The only reason I only gave 4 stars is I haveñt fitted the sockets yet!
January 11, 2023
V poor avoid
Ignored for weeks, then did everything they could to be difficult. Very poor avoid
January 7, 2023
Unprompted review
The website was easy to navigate
The website was easy to navigate. The prices are excellent and the notification re the delivery was superb. I will be ordering again
January 6, 2023
Used this company before
Used this company before. Very good service and goods delivered on time. Reasonable priced. Would recommend.
January 6, 2023
Absolutely Shocking
Absolutely shocking. Ordered, received email confirmation. No further updates for two weeks. Telephoned, told it was in picking and would be shipped later that day. No confirmation of shipping. Telephoned again five days later, told the order was in picking and would ship later that day. Appalling service, order cancelled. What a waste of time. There are numerous better companies out there to buy from.
January 6, 2023
Excellent service from RS Electrical. Would use again. Thank you.
Excellent service from RS Electrical
December 9, 2022
Haven’t received my order…
January 1, 2023
Service,Value, Delivery, Information
Easy to view website and locate appropriate products also keep you updated on progress and quick delivery as promised. First Class Service can’t fault
December 7, 2022
Very slow delivery
December 22, 2022
Great customer service and products
After ordering my electrician changed the date he was coming. I phoned up and was able to change my delivery date really easily. The team were super helpful and the products came quickly, well packaged and were exactly what I needed
November 16, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.