RTS Tactical Reviews 

Having to pay shipping on a return is ridiculous. I won't be ordering anything from RTS again, or recommending your company to anyone

I have ordered several items from RTS. They have all been high quality. The items all shipped quickly. I highly recommend RTS TACTICAL.

The product itself is incredible and just as described. There was a shipping issue and when I reached out and they resolved it immediately!

Top shelf company! Great plate carriers!

Communications were good. Sizing was spot on for me, turnaround was fast. I have nothing negative to say. All good. If needed, I will do business with them again.

My plates were shipped out quickly and I received everything intact. They feel like excellent quality and the weight is not too much, not too little. I got these specifically for range use and also for physical training with my plate carrier. I found the company on GovX so it was nice to receive a discounted price for being law enforcement/military.

Wasn't a great description of the plates. I thought they had more spall coating. From what I seen from youtube videos and ads that they all had a thick coat. Basically if I get hit with these plates on ill die anyway.

Great price, responsive to messages and quality build.

Great service and rapid delivery. Steel III+ plates were freshly made and shipped immediately. Excellent build quality and materials in every product.

So I got sent the wrong item, I was excited to build a new kit, and I got multi cam instead of the coyote brown.

But after submitting an email request for customer service John gave me easy to follow instructions to return the product and got me the correct plate carrier at no additional charge. I got it, already have it set up, it’s more comfortable, and the quality is amazing.

I would say my only gripe is that some of their other products don’t have the same color available (mostly just coyote brown) but otherwise if I needed a new carrier I would get RTS again.

Quality product, reasonable wait time, and overall good experience.

They created a fraudulent website to get back 50 bucks that they were to return to me

Products are very well-made, shipping was fast, everything fits as described. Very happy with my purchase w/ RTS; thank you very much!

Good quality and fast shipping

I called to make sure they had what I wanted in stock because I have an upcoming pistol course! They returned my call two times to double check on my needs and then also offered to expedite the order. I’ll shop here in the future.

It took well over a month for the product got to my doorstep, but the quality is worth waiting for. 5 stars no matter what.

I wanted to share my honest experience in case it helps someone else make an informed decision.

I was contacted by RTS Tactical after my purchase and asked for feedback on their plate carrier. I responded honestly and let them know I was not impressed with the product and would not purchase from them again based on its functionality and overall quality.

To their credit, they did offer to swap out the plate carrier for a different model. However, they required me to pay $20 for shipping to do so, which I declined—especially considering I was already dissatisfied with the original product.

I then requested to return the item entirely, but was told that because it is considered armor and sold as a kit, they do not accept returns. This was disappointing, as it left me stuck with a product I’m unhappy with and no reasonable resolution.

Key issues:

Product did not meet expectations in terms of function/quality
No full return option offered
Replacement required additional cost to the customer
Customer service policies felt rigid and one-sided

Bottom line:
While they did respond and attempt a partial solution, the lack of a proper return option and requiring additional money to fix a bad experience didn’t sit right with me. I would not purchase from them again.

Very good set of plates. Fast shipping, and overall a great buying experience.

Great, affordable product! Thank you RTS!