Rubberduck Bathrooms Ltd Reviews 

Agreed a price over the phone in relation to discounted items, even agreed to take more stock than I wanted as they wouldn't sell the items individually (4 instead of 3). Paid the amount promptly only to be sent an email the next day saying that someone walked into the storeroom the day I made payment and purchased 50% of the stock, so they couldn't fulfil half of the order. An error between the warehouse and store systems.

Their solution was to offer me 3 of the items for the price I paid for 4 or a full refund. Argued that their T&Cs covered them for these situations, but at the time those only applied to online orders through their website, not for orders over the phone. Ashley was the person I spoke to over the phone, and they were rude and unprofessional. Made it seem like their mess was my fault, even getting angry with me over the phone for insisting on my consumer rights.

Only reason I didn't file a small claim was because I managed to find the items cheaper elsewhere. Would stay clear of this outfit. Judging from other reviews, this is their standard operating procedure.

Excellent service including customer support. Brought flooring and delivered as expected

Good website, good pricing and quick delivery. Thank you for an overall great service.

Great products and fast turnaround time for deliveries.

A great company to deal with, the staff were extremely helpful and nothing was too much trouble. Very pleased with the bathroom fittings we purchased, all at a very good price. Thank you to the online staff for all their help and advice.

Fantastic Service, Excellent Customer Service by the Team. Really good Prices Delivery no Issues This is a Company that I Would Highly Recommend

Very easy to order delivery was on time product eadycto use.

AVOID!

I ordered a shower enclosure and tray that were shown as in stock on their website. The following day, I received a call informing me they couldn't fulfil the order, so I requested a full refund.

Seven days later, I still hadn't received my money back.

When I contacted customer service, I was told it could take up to 14 days to process the refund.

Very disappointing experience. I wouldn't recommend them.

Great service and helped with my order, even a bit more discount - bonus🙂

As always, quick delivery of well packaged goods at good prices

Great prices, great service, fast delivery!

Very Good No Issues

Great service and pace, split my order to get me urgent stuff faster on request. Bits on site within 24hrs. Fantastic!

Excellent quality product (shower panels & trims). Prompt (but pricey) delivery.

the team member I spoke to was polite and kept me informed of order progress. Delivery was prompt and efficient.

100% yes the best company

The prices were the best i found and i did a lot of research. Customer service was excellent and sorted any problems quickly and efficiently. Highly recommend.

Best price around for the product I ordered and a very quick turnaround. Fast and reliable delivery. My second purchase from this company and it will not be my last. Reliable and professional so can be fully recommended.

Easy ordering, competitive prices and very helpful when contacted solving any issues without fuss. I will definitely use them again.

Another member of our family had previously used RB and he spoke very highly of their service and products offered, so when it came to us wishing to upgrade our bathroom we had a look. Great products, competitive pricing and a great service. We would not hesitate to use RB again and have already recommended to friends.